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Ramada Plaza by Wyndham Marco Polo Beach Resort
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Reviewed 3 March 2021
Just ok

We stayed for 1 night and 2 days as a trip extension spot. The hotel was probably great on the 80's...my daughter thought it was fancy hahah. The room was slightly updated and clean and had a kitchenette. The whole place is just a bit odd. A very electic mix of people. I believe some are long term residents and that is a seperate program. The pool was large, plenty of chairs, the beach a step away, you can rent chairs there.
The drink and food was eh. The drink prices were similar to the confidete and not great. The pool bar staff was great. The weirdest thing was the security people also passed out the towels and oversaw pool rules. This inclused no jumping into the pool. Like, even adults to just get wet. They would come over wagging their finger. Very odd. We probably would not stay again unless an amazing rate. We paid around 160 plus resort fees.

Date of stay: February 2021
Trip type: Travelled with family
Ask Jewel582 about Ramada Plaza by Wyndham Marco Polo Beach Resort
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Guest Services / Front Office at Ramada Plaza by Wyndham Marco Polo Beach Resort, responded to this reviewResponded 3 March 2021

Thank you for taking the time to share your feedback. We appreciate your kind remarks about our clean accommodations and a fantastic pool, and we are also happy to learn of your interactions with our staff at the poolside bar.
However, we are sorry you were disappointed with other aspects of your stay, and you did not enjoy our food and drinks. Our goal is to provide our guests with a wonderful stay in all areas, so we will share your comments appropriately. We hope you will return so we can demonstrate our improvement.

Thank you,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2021
Disgusting stay!!! Think twice before you book.

We were supposed to stay for 4 days but we had to leave after the first night.

The rooms are complete dirty and untidy. We could handle that but we started to feel small bites all around our body. I guess they were fleas or bedbug who knows? We went to the lobby to ask for help and all they could do is to change our room. No apologies, they did not even care about how uncomfortable we were. And guess what? The second room was as untidy as the first one and we could also feel this bedbugs or whatever.

We tried to file a complaint via hotels supports (where we booked the hotel) and the hotel refused to AT LEAST refund the nights we did not use their amenities.

What a complete disaster

Date of stay: January 2021
    • Sleep Quality
    • Cleanliness
    • Service
Ask renatoMP about Ramada Plaza by Wyndham Marco Polo Beach Resort
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Guest Services / Front Office at Ramada Plaza by Wyndham Marco Polo Beach Resort, responded to this reviewResponded 5 March 2021

Dear renatoMP,

We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.

Thank you,
Guest Relations 

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Reviewed 2 March 2021
not a good trip

We stayed here for 5 nights. The rooms are a complete dump and dirty. Dirty on our balcony, . The outdoor rug in the kitchen is disgusting. Paint chipping everwhere, wires hanging - definitely more of a motel then hotel. I felt dirtier after my shower than before.
Sliding door was broke . We stay on 8 th Fl and from 4 am was banging on 9th Fl can't sleep
The new rooms are nice if you gong get Location is perfect Pool was Nice and Beach is clean too .
Will come back if i am going get New room .

Room tip: side hotel
Date of stay: February 2021
    • Location
    • Sleep Quality
    • Service
Ask stanley1957 about Ramada Plaza by Wyndham Marco Polo Beach Resort
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Guest Services / Front Office at Ramada Plaza by Wyndham Marco Polo Beach Resort, responded to this reviewResponded 2 March 2021

We were disheartened to read your review. Please accept our apologies for the cleanliness and maintenance problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we regret the inconvenience caused. We will discuss your concerns with the appropriate department to ensure these issues are addressed. We hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced with this visit. Thank you for being our guest.

Thank you,
Guest Relations

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Reviewed 24 February 2021 via mobile
PRC

Sand all over the floor, no soap in the kitchen (or in the pump), valet was horrible on Friday night.

We walked to pool to just look at it & beach to see if we wanted to go & they stopped us to get all our info & wristband. We said we just wanted to stand on step & look but he wouldn’t let us so we left.

I guess you really do get what you pay for.
Wouldn’t stay there again.
However location is good, right on beach.

Date of stay: February 2021
Trip type: Travelled as a couple
Ask michellewC9432PR about Ramada Plaza by Wyndham Marco Polo Beach Resort
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Guest Services / Front Office at Ramada Plaza by Wyndham Marco Polo Beach Resort, responded to this reviewResponded 25 February 2021

Thank you for choosing our hotel and taking the time to share your comments. We strive to provide outstanding service and hospitality to every guest, yet it seems we fell short this time. We also apologize for the problems you experienced with our valet service. We value your feedback and will be sharing your specific concerns with our valet team. We hope to have an opportunity to better your experience with us whenever your travels bring you back to our hotel. Please consider staying with us again.

Thank you,
Guest Relations

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Reviewed 22 February 2021
What a dump! Horrible valet service, ants everywhere.

We stayed here for 3 nights. The rooms are a complete dump and dirty. Cigarette butts leftover on our balcony, ants all over the sink and awoken by ants overnight. The outdoor rug in the kitchen is disgusting. Paint chipping everwhere, wires hanging - definitely more of a motel then hotel. I felt dirtier after my shower than before.
The valet service is a joke. Minimum wait time for us during our 3 days took 30 minutes. The guy at the valet booth is rude! The longest time took an hour and 15 minutes. While we were there waiting for our car, the valet service even LOST someone's car. Once they found the car, they couldn't find the keys. These poor people waiting for their rental car on their way to the airport no less, had to leave their belongings in their rental car and get taken to the airport in another car since valet had no idea where the keys were. The only redeeming quality about this hotel is the location the beach. Couldn't pay me to stay here again.

Date of stay: February 2021
    • Rooms
    • Cleanliness
    • Service
Ask mariesS889NX about Ramada Plaza by Wyndham Marco Polo Beach Resort
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Guest Services / Front Office at Ramada Plaza by Wyndham Marco Polo Beach Resort, responded to this reviewResponded 22 February 2021

On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department to ensure that it does not happen again. We have also shared your feedback about the service with the appropriate individuals to prevent the challenges you experienced from occurring in the future. We would like to regain your trust and hope you will give us that opportunity in the future.

Thank you,
Guest Relations

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