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Reviews (375)
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All reviewsnovotel sydneybuffet breakfastbusiness tripbalcony roomfollowing morningthe room was nicegood sizestayed nightsshuttle busblue mountainscar parkbusiness parkcomfortable bedstaff were friendly and helpfulhotel restaurantan upgradecomfortable stay
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Reviewed 19 November 2017

Date: 10 - 11Nov
I had booked through Le Club for 2 rooms at a higher rate. The night before check-in was told the time to modify my reservation had expired. When we checked in on 10Nov, I had mentioned this to the Front Desk & the Manageress personally checked my request to give us the better rate (ie lower than what was booked). She managed not only to charge us the better rate but also upgraded us as a Le Club member.

The rooms were very spacious for a Standard King. Everything was well maintained & clean including the bathroom (it is dated but still very spacious, clean & well kept). Room was stocked with complimentary tea & coffee facilities with an adequate range of teas (green tea, earl grey, english breakfast & peppermint). Bathroom was supplied with quality toiletries.

Bed was King & very comfry. Everyone had a wonderful sleep. As they are out of the city area, it was in a peaceful environment. It is also in a good location, only 10mins drive to Castle Towers where there's plenty of shopping, restaurants etc. The hotel has free car park facilities.

Overall the stay was beyond our expectations & will definitely stay there again when need arises.

Room Tip: Does not matter where the room faces as it's location is away from main road, thus no traffic disturbance.
  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Misto827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this reviewResponded 22 November 2017

Dear Misto827,
Thank you for taking the time to review Novotel Sydney Norwest. Thank you for your kind comments regarding our hotel and our staff. It is a pleasure to read your review and know that your enjoyed your stay with us. I will share your comments with the team as I know they will be encouraged.
We hope to have the opportunity to welcome you back again very soon.
Thank you Sincerely,
Parisa Rad
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017 via mobile

Came for a conference. Walking distance to the venue. Surrounded by beautiful gardens and gum trees. Quite location, peaceful.Beautiful room. Comfortable bed. Excellent service. food was also very good.

Stayed: November 2017, travelled solo
Thank Grassgreenerseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this reviewResponded 22 November 2017

Dear Grassgreenerseeker,

Thank you very much for taking the time to review Novotel Sydney Norwest. I am very glad you enjoyed your time here whilst attending a conference. It is always a pleasure to receive positive feedback and we are very happy you enjoyed your stay. I will share your comments with the team as I know they will be encouraged.
Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back again very soon.
Warm Regards,
Parisa Rad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2017

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this reviewResponded 22 November 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 November 2017

Our stay was fantastic, we were definitely looked after and felt very special. Check in and Check out was easy and the restaurant was lovely with everyone willing to look after us in every way they could.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank lisacO8716OJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this reviewResponded 20 November 2017

Dear lisaO8716OJ,

Thank you for taking the time to review Novotel Sydney Norwest. Thank you for your kind comments regarding our hotel and our staff. I will share your comments with the team as I know they will be encouraged.

Thank you again for sharing your experience, and we look forward to welcoming you back again very soon.

Thank you Sincerely
Parisa Rad

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Reviewed 28 October 2017 via mobile

Stayed there at the Novotel for one night and booked a superior room. It was my first time and I was expecting a bit more in terms that I had a good impression as I entered the lobby and the check in staff was very very friendly. Big plus point as well...is the Bar/restaurant in the lobby. I thought so far so good. Once I got into the room that’s were I was expecting more. The room itself was alright. I was expecting a bit more from a so classified “superior” room. Anyway the big dissatisfaction was the bathroom it was spacious but very old. It really needed a renovation. I felt that the bathroom did not fit at all with the rest of the room. I looked like the 90’ style.

Stayed: October 2017, travelled on business
Thank armand076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this reviewResponded 30 October 2017

Dear armand076,
Thank you for taking the time to review Novotel Sydney Norwest. Thank you for your kind comments regarding your interactions with our staff. I will share your comments with the team as I know they will be encouraged. I will also share your feedback regarding our bathroom décor/feel with our Housekeeping manager to address. Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back again very soon.
Thank you Sincerely,
Parisa Rad
Novotel Sydney Norwest

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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