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“Excellent service”

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Clarion Inn Dollywood Area
Ranked #5 of 91 Hotels in Pigeon Forge
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent service”
Reviewed 26 March 2012

We stayed twice within a 3 wk period and both times front desk attendant was beyond helpful and courteous. I felt like i was his long lost family member, lol.
Never have I had this type of customer service hotel or otherwise. Rooms are large and airy, very clean.
I gotta say I'm one of the pickiest people around, and this place more than exceeded my expectations. Very highly recommend.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrowe2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this review, 27 March 2012
We appreciate your great compliments. Our housekeeping inspectors ensure that your room is spotless. A guest's #1 perogative is a clean room with good customer service #2. Our front desk staff does not take a prerequisite course in friendliness we just hire people who are outgoing and ready to serve our guests. All of our staff is responsible for you having an excellent stay every time. Thank you for staying with us and we welcome you to stay with us again soon.
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Traveller tips help you choose the right room.   Room tips (459)
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English first
Pickens, South Carolina
1 review
Reviewed 26 March 2012

We only stayed one night at clarion inn but it very enjoyable. I especially appreciated the hair dryer and clothes ironing equipment. I would recommend this hotel to anyone who appreciates the staff looking out for their needs. The free breakfast and snacks will be much appreciated by those on a budget.

Room Tip: We have stayed on 3rd and 5th and either is a good choice.
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank ruth h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this review, 27 March 2012
Thank you for the compliments. Many guests have compared our full breakfast to that of a Shoney's or Dennys. With all of the choices and it is included in your room rate, why go somewhere else for breakfast? The microwave, refrigerator, iron & ironing board and the hairdryer are all useful and helpful to those vacationing. We are glad you enjoyed your stay and thank you for choosing the Clarion Inn in Pigeon Forge,
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Knoxville, Tennessee, United States
Level 1 Contributor
3 reviews
Reviewed 26 March 2012

This is the nicest hotel in Pigeon Forge and the surrounding areas. The amenities alone are awesome - indoor and outdoor pools, indoor and outdoor hot tubs, nice tube water slide, lazy river, massage chairs, fitness room, freshly made popcorn and cookies in the evening, fantastic continental breakfast in the morning and super clean and very tastefully decorated rooms along with separate toilet/bath area in the large bathrooms. Every employee we encountered was very nice and wanted to make sure we were enjoying our stay with them. We thoroughly enjoyed our stay and will definitely make this our home away from home when we visit the smokies overnight again.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sabemt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this review, 26 March 2012
We greatly appreciate your wonderful compliments. We give our guests a super clean room, a full hot breakfast, and plenty of southern hospitality. The next time you stay be sure to stop by the front desk to see what discounts we have available for attractions, shopping, and dining in the area. We do sell Super Saver movie passes to the Forge Cinemas located nearby in Walden's Landing. Our discounts are too numerous to mention here. Thank you for staying with us. We invite you to come back the next time you are in the Pigeon Forge area!
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Columbus, IN
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 March 2012

When we checked in, we went to our room to find that there was some construction work going on. However, as soon as management noticed the error, the apologized repeatedly & gave us a free room upgrade. It was actually the room we wanted but couldn't afford, so that was great!

My two small complaints are about the bathroom. First, I LOVE having the toilet separate from the rest of the bathroom, with a dedicated fan that actually works. However, without getting too personal, I just couldn't have my knees as far apart as I would at home. It was a minor thing, and I'll just get an accessible room next time. I'm 6'2", so if you're taller, just take notice next time you're in the bathroom & see if you might also want the accessible room.
The other complaint is with the shower head. While I love that it is hung much higher than normal (I normally have to bend my neck/back awkwardly to get under the showerhead at a hotel), it was removable & didn't have a secure hook. It didn't fall or anything, but it would rotate as the water pressure filled the hose. I flooded a bit of the floor without knowing it.

I still give this place a 5/5, since those two issues were not that big of a deal, and both were something that also had an advantage. In other words, if my choices were an open bathroom & a fixed, low, showerhead, I'd rather take the bathrooms as-is.

The service here is great, and the breakfast is a real value, not just some cereal & biscuits. I'd say if you normally go to Shoney's, Denny's, etc, you'll be quite happy & should just take what you would normally spend on breakfast & subtract that to the price of the room if you're comparing hotels.

The indoor pool was almost too hot, but my girls loved it. For me, a quick dip in the outdoor slide, followed by a jump into the hot tub & back into the pool helped me adjust to it perfectly. Also, the hot tubs were CLEAN. No foamy scum that you sometimes see, or a yellow cast from throwing too much chlorine in it.

There are also many discounts that the hotel has for nearby attractions. Don't buy your tickets until you check with the hotel & see what they have in terms of discounts. Even the movie theater that touches this property had a discount.

We'll likely stay here again.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FuzzyShell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this review, 26 March 2012
Thank you for staying with us and submitting the review. We do encourage guests to tell us if they find anything inconvenient during their stay, there is a good chance we can resolve it. We do have extra showerheads to replace any that may have issues similar to the one you encountered. We want your stay and that of others to be great but we understand that sometimes unpleasant incidents will occur. For example, we are 100% smoke free but we had been allowing guests to smoke outside their rooms on the balcony providing they do close their room doors. Recently we found that a guest had smoked in their room therefore we did charge their credit card a $250 smoking fee. We clearly post the fee in each room and the guest signs their acceptance of this charge on the guest registration form at checkin. Unfortunately we may have to discontinue this privilege due to the inconsideration of others. A smoke-filled environment could pose a health threat to those with asthma as I know firsthand since one of my daughters is asthmatic. Overall it appears your stay was pleasant and we appreciate hearing that. We look forward to your nex stay.
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Level 4 Contributor
35 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 March 2012

Lots of parking, convenient to restaurants and attractions, clean, beautifully decorated, comfortable beds, handheld showerheads, friendly staff, discounts to area attractions, free wifi and ethernet, real food for breakfast including made-to-order omelets and cappucinos with whipped cream, krispy kreme doughnuts, bacon, sausage, and lots more, 2 heated pools (1 indoor(very warm) and 1 outdoor)(that stay open til 2 am!), 2 hot tubs, lazy river, waterslide, gas fire pit with couch around it, free massage chairs, balconies, fridge/micro, room service, fitness room, glowing light switches, can't say enough about this place!

Room Tip: ice/vending on 4th (and a few other floors), laundry on 3rd floor
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acceber1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Ellis, General Manager at Clarion Inn Dollywood Area, responded to this review, 26 March 2012
Thank you, thank you for submitting the great review! We opened in April 2010 with the goal of providing our guests with what they want at a hotel. Guests want a full breakfast that is included in their room rate, clean rooms, excellent customer service, free wi-fi, free parking, and we provide all of that along with so much more. Once a guest has stayed with us they don't want to stay anywhere else. Thank you for staying at the Clarion Inn in Pigeon Forge.
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Additional Information about Clarion Inn Dollywood Area

Property: Clarion Inn Dollywood Area
Address: 124 Waldens Main Street, Pigeon Forge, TN 37863-4270
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Pigeon Forge
#2 Family Hotel in Pigeon Forge
#2 Romantic Hotel in Pigeon Forge
Price range (per night): RM373 - RM1,119
Hotel Class:2.5 star — Clarion Inn Dollywood Area 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
New hotel opened April 2010. Located at Waldens Landing, which includes several fine dining restaurants, shopping and miniature golf. The perfect place to stay for both business and leisure trips. Has an in-house Spa and free WIFI and breakfast included in stay. ... more   less 
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Also Known As:
Clarion Hotel Pigeon Forge

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