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Terrible
2 reviews
Floor Plan Main Level
Floor Plan Loft
Resort
Resort
Resort Waterfall
Resort Indoor Pool
Resort Indoor Pool
Resort Outdoor Pool
Resort Outdoor Pool
Resort Outdoor Pool
Resort Mini Golf
Amazing Animals
Hatfield & McCoy Dinner Show
Five Oaks Riding Stables
Mad Dog’s Creamery
Darren Romeo: Magic Beyond Belief
Comedy Barn Theater
Mama's Farmhouse
Xplorie Movie Night
Ripley’s Aquarium of the Smokies
Smoky Mountain Opry
Ripley's Old MacDonald's Farm Mini-Golf
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Overview
Cabin -
2 Bedrooms, 2 Bathrooms, Sleeps 8
Sevierville, Tennessee

Reviews from our community

Terrible - based on 2 reviews
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Reviews from our community

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English first
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English first
Gioia333
Level 6 Contributor
88 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Moose-behaving was more like Misbehaving Moose”
Reviewed 5 April 2015 for a stay in April 2015
4
people found this review helpful

First time renting a cabin from Eden Crest, we regreted.  We usually rent from another company unfortunately they didn't have any availability, so we found a cabin that fit our requirements with Eden Crest.  This was a birthday celebration vacation.  When you reserve the cabin, they are super nice and very accommodating. Be ready that niceness will be different once you experience problems with the cabin. We arrived to cabin past 4pm, checkin is at 4pm time.  The cabin is very nice, but what made things a nightmare is the care takers, Eden Crest, mostly some of their management lacking customers service skills. Cabin had cleaning issues such as: bath tubs with black residues in them, one of the room sink had pubic hair,  oven door had spider web inside, hot tub water smelled like mold, air filter was filty mostly dog hair, little coffee tables with dust, one of the bedroom carpet had stains, the other some of the carpet was ripped, downstair and upstair loft wood floor were scratched. We immediately called it in especially because we didn't want to be blame for it.  Also we were told that cabin was been inspected as well as been cleaning. We called to report issues and spoke to a David and was transferred to Rene, manager on duty. They did sent Steven, maintenance manager, and Kristen, manager of cleaning crew. Both were very nice and had better customers service skills than Rene. We even asked to be switched to another cabin,  but there was nothing available so we were told. We wasted almost 3.5 hours of our vacation waiting for people to verify what we were saying was true as well as them cleaning cabin for us and taking pictures.  Steven and Kristen were very concerned and apologetic about the issues we encountered. We demanded to speak to general manager, Mykael [--], she never took the time to return our phone calls. 
Rene told us she would discuss our issues with general manager and see what they could do for our unfortunate situation. But that was really a way to get us off the phone as she was not very helpful and try to twitst things like it was our fault.  The next day no one called us, so around 1pm or so we called and spoke to another manager, Todd, he had an attitude and his tone of voice was not very customer service oriented.  We had to go over the events again with him, total waste of time. He said that either him or the general manager was going to call shortly. After several hours and no call back, we called again. He returned our call saying there is nothing they can do, they were sorry we lost hours but they did clean the cabin and that these are older cabins. They wanted to give us one or two passes for a disgusting dinner place or wonder works. We just tought the right thing to do is to issue us a credit for the arrival day. He said they can't do that and that he discussed this with general manager too. Also to make readers aware although cabin says sleeps 8, it's false advertise. Two sofa beds available in the cabin are deformed and you cannot sleep in it. There were a lot of bugs every where. We didn't even bother to call office as they are not into recurring business, they don't care to keep you as a customer.   We went and buy air mattresses from Walmart.  We were trying to find better sleeping arrangements but it was difficult to find something to accommodate us and our pet. We cut our vacation short and left cabin a day earlier. We finally got our detailed invoice once we checked out which had a lot of hidden fees that were not mentioned to us at time of reservation. They are so unprofessional and sneaky. If you want to put a review don't do it in their website or the cabin guest book as the will rip pages of bad review or delete them from their website. 

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Apr 2015
It is regretful that you feel the way you do but your representation of the situation is so blatantly false that it borders on slanderous. We are a company of integrity and we deal with each situation personally. The fact of the matter is you wanted a free night’s stay and you walked in the door of the cabin looking for anything you could find to help make that happen. What you did not plan on was dealing with people who really care about your vacation experience and who will jump through hoops to insure your needs are met. This left you with nothing to complain about yet you persisted in insisting that you receive a free night. We addressed every issue you raised and while some of them were misrepresented such as the pubic hair in the sink we treated you with the upmost in respect taking care to deal with every issue raised. What you have failed to tell the public is that you had 3 dogs with you and the one hair follicle found in the sink was in fact like the hair on one of your dogs. It was certainly not a pubic hair. What you have also failed to mention is the fact that you only registered 2 of your dogs with us yet your brought 3 which is a clear violation of our policy. In our attempt to work with you we said nothing about the 3 dogs present in the cabin but rather showed you great concern and care in dealing with your issues. You spoke to several managers who all were as kind as humanly possible. I have personally reviewed the phone calls which were recorded and all of the staff whom you spoke to were kind, considerate and caring towards you. We did offer you additional tickets to a dinner buffet but never once did we offer to feed your entire group. It is interesting to note that this particular cabin sleeps 6 yet you brought 7 with you in your party. Again, a clear violation of our policy but which we chose to overlook. We are clear with all of our guests that if there is a problem we will address it but what we will not allow is a guest who attempts to use an issue for no other reason than to secure a free night. If we had neglected you in some way by not immediately responding to your problems then that would be a completely different situation but the fact that we did address your issues thoroughly and quickly is what I deem to be great customer service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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