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Reviewed 5 July 2018

Hoodwinked to think a room had a 'view' of fireworks. Room had a mildew smell, was dated, exposed carpet nails and only had a view of the fireworks if you pressed your head against the window. Time for a full scale renovation and a buyers beware for the next Kaboom Town. Front desk and Valet personnel were terrific.

  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank ntxtraveler091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Renaissance Dallas Addison Hotel, responded to this reviewResponded 7 July 2018

Dear ntxtraveler091,

We are genuinely sorry for failing to deliver the exceptional stay you expected and deserved. We apologize that the room you were assigned did not have the view of the fireworks that you had anticipated and that the condition of the room left much to be desired. Everything we do is aimed at giving each guest a superb, memorable stay, so we are very disappointed to know we let you down. We will be sure to share this information with the appropriate individuals to correct the issues outlined in your comments. We would like to regain your trust and hope you will give us another chance in the future.

Brian Short
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018 via mobile

We were there for a conference with over 1200 people in attendance & only one elevator out of 6 were working. The AC in the hallways, elevators, & some of the conference rooms were NOT working which made attending some of the conference presentations & exhibits very uncomfortable, to say the least.

There was no fridge in the room, if you wanted one it was an additional $15 a day!! The sink & the tub we’re not draining properly. Taking a shower with the water up to your ankles was unacceptable!! The bed was at least comfortable.

The lobby bar/lounge area was very nice, but very expensive.

Giving 2 stars because the front desk staff were accommodating & friendly. We booked our room when they were still the InterContinental Dallas (6mo in advance), so when we called to check our reservation a few days before we were arriving they didn’t have our reservation. They said that we would figure it out & definitely have a room for us. When we arrived we had no problems.

Stayed: June 2018, travelled on business
Thank Deni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Renaissance Dallas Addison Hotel, responded to this reviewResponded 3 July 2018

Dear Deni H,

Thank you for taking the time to comment about your stay with us. We apologize for the problems you experienced with our HVAC system and the plumbing issues in your bathroom. We are pleased to say we are in the process of updating our system. We do hope you will give us another chance to host you the next time your travels bring you to the Dallas area.

Brian Short
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2018

This hotel is VERY outdated. There are no "85 flavors of tequila at the bar"... there are barely 3 brands of tequila. The breakfast is not complimentary and there are no "awesome views of the city". I believe in the day, this was an awesome hotel, but Marriott is neglecting this one for sure. Everything in it reminds you of the 60's or 70's. The staff is nice but all from different countries. The rooms are clean but outdated and moldy smelling. I do NOT recommend this hotel for a convention or family vacation, I believe you would be very disappointed.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Hypatia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Renaissance Dallas Addison Hotel, responded to this reviewResponded 30 June 2018

Dear Hypatia L,

Thank you for choosing our hotel for your recent stay, and for your candid feedback. We are sorry that you were disappointed and agree that our hotel could use some updating. We will be starting our room renovations soon, and we believe these improvements will demonstrate our commitment to providing our guests with the best experience possible. We appreciate your patience, and we would love to make it up to you on your next visit to the Dallas area. Thanks again, and we hope to see you soon.

Brian Short
General Manager

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Reviewed 26 June 2018

Surprised that Marriott owns this property. The hotel is not that old but has not been kept that well. The Bellperson, front desk and food delivery people were all friendly but the owners seem very frugal and unwilling to spend more on the upkeep of the property. There is a decent Starbucks on the first floor and many nice restaurants in the vicinity, so we could survive; otherwise, the hotel food is, meh.

We got the best possible two story suit on the 16th floor (top) and it was reasonably clean but the carpets did not have padding and were of poor quality. The furniture was also not comfortable and sunk too deep. The bed was lumpy and soft in different places.

Room Tip: The top floor is good but there are no views
  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
Thank Archana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Renaissance Dallas Addison Hotel, responded to this reviewResponded 30 June 2018

Dear Archana S,

We appreciate your honesty and for being our guest, and we regret not living up to your expectations. Our hotels are known for their meticulous attention to detail and outstanding service, and we apologize for falling short of this. Your comments will be shared with our team to ensure we focus on correcting and improving our overall guest experience. We hope you will give us an opportunity in the future to regain your trust.

Brian Short
General Manager

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Reviewed 25 June 2018 via mobile

I came to this hotel because my company had a conference here. My room was clean and comfortable. I had no issues with my room. I wished that the Starbucks in the lobby had something more substantial than muffins and pastries. Other than that, the hotel satisfied my needs.

Stayed: April 2018, travelled on business
Thank laf00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Renaissance Dallas Addison Hotel, responded to this reviewResponded 26 June 2018

Dear laf00,

Thank you for your review regarding your stay at Renaissance Dallas Addison Hotel. It is a pleasure to know you had a good time with us while attending a conference and liked your clean & well-appointed room. We appreciate your feedback and hope to see you again soon.

Brian Short
General Manager

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