The hotel itself is a little tired. Rooms are run-down, but comfortable. It's the staff that makes this property, however. Having worked in hotels myself for 10 years, I can honestly say the staff at this hotel is some of the best I've encountered.
We flew in from Dallas for a wedding and attempted to check in only to find out that we made the reservation for the wrong days! The associate working the front desk (I believe her name was Audrey) quickly rectified the solution, not only getting us the same room type we had reserved, but honored the price we had booked it at as well. She fixed our mistake, which was very much appreciated.
Every time I saw an employee in the hall I was acknowledged and greeted with a smile. It's simple gestures like those that can make a good hotel into a great hotel. If I ever come back to Dallas, I'll be sure to check availability there first.More
- Free Parking