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“Poor employee attitude”
Review of McDonald's

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McDonald's
Ranked #240 of 368 Restaurants in Garland
Restaurant details
Reviewed 12 April 2017

Recently on Saturday morn stopped for breakfast. As walked in door was welcomed but the employee never looked at us. As waited for food the manager, I think, was yelling at employee in front of other employees and customers. My first impression was confirmed by the attitude of management. Will not be eating there again.

Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 August 2016

Food was good/ kids loved playing there. Nice and clean restaurant. No problem with access to highway.

Thank shelia r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2015

McDonald's is a staple with a set menu that is prepared almost the same way at all locations. What differs are the minor things. This one failed in many ways.

As a contrast, there is a McDonald's up the road in Plano off 15th street. That McDonald's has a drive through that begins with a lane that splits diverting traffic to two ordering locations. You place your order, the lanes merge, you pay at the first window, and pick up your order at the second. Very fast and very efficient.

The one on Lavon does things a bit differently. There is no speaker, you instead go to the second window to order and pay (the first window is not used). You then go to the third window and pick up your order. On our visit it was a total fail. To begin with, the car in front of us had a long order forcing us to wait for several minutes. When we finally got to the window, things went from bad to worse. The attendant was having trouble with the window sliding shut on her. She had to push it open half a dozen times while we tried to give her the order. That took a few tries until she got it right. We paid and drove up to the second window.

The attendant started by handing us a Coke. Very efficient except that we had not ordered soft drinks.We had to tell him the order again. It was a good thing that we could see an obvious mistake like that. Otherwise, who knows whose order we might have gotten (interestingly, I would expect the Plano location to make more mistakes since they have two lanes . Here there is just "place and order, get an order" which should be flawless) He then had to go back and check to see what had happened after which he returned with the correct order. Kind of. He informed us that they were out of apple pies (couldn't the order taker have noticed that?) and asked if we wanted to substitute strawberry creme. He appeared to be a bit frustrated that we would not accept his substitution and did not do anything until we asked him for a refund of that amount. Once again he had to go somewhere to get it straightened out. The amount was a dollar and some change. He came back with four quarters and lots of nickles and pennies. Not sure how he was trying to make the change but it did not appear as simple as taking a dollar bill out of the register.

Other than calling me ma'am twice (huh?) he got the rest of the order correct. It only took about 4 times longer than the Plano location would have taken. Guess where we are going next time?

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Thank Neal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

This has become one of our favorite coffee stops when in this part of the city. The service is very good and the place has always been clean. Good coffee.

    • Value
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    • Food
Thank texaswillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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