Coming off a missed flight adventure (To Singapore) and getting the run around with the airlines, I was left with no choice but to stay another night in IAH (Houston). Having some issues with the IHG app I chose to just drive straight to the hotel and book at the front desk versus making reservations on the app. My arrival to this facility was met by two pleasant young ladies, Valeria, the front desk supervisor and Shelbi, the front desk clerk. As I came in sweating and quite irritated with the experience, the ladies quickly provided me the upmost customer service, providing me everything I needed to expedite the check in process. At such a bad times, the ladies kept a smile on my face with Shelby providing an excellent attitude and demeanor that makes me want to stay two more nights and Valeria providing a water as she seen sweat pouring down my face.
As some would figure this the norm and think this behavior is paramount, I assure you, coming from a person who travels 30 weeks out of the year it is not!
My experience wth them made me feel quite awkward as I was feeling the pressure of missing my trip but these ladies put me at total ease. I commend the both of these ladies and IHG as well for hiring this caliber of people.
Thanks again Ladies...
- Official Description (provided by the hotel):
- Experience relaxation and renewal at the newly renovated Holiday Inn hotel in Houston, Texas.With a casually sophisticated atmosphere, first-rate facilities and a welcoming staff, Holiday Inn Houston - Intercontinental Airport Hotel offers the very best in Texas accommodations. Leisure and business travelers alike will appreciate our Houston hotel's convenient location off I-45 and Beltway 8 as well as our complimentary shuttle services to the IAH Airport, which make transportation trouble-free during your stay.These modern accommodations provide easy access to many popular attractions, including H&H Ranch, the Astrodome, Sam Houston Race Park and SplashTown Houston. Our hotel is close to great shopping at Deerbrook Mall and the famous Houston Galleria, as well.Lodging at our upscale Houston hotel provides corporate travelers with top business services like a 24-hour business center, free Wi-Fi and flexible meeting space. From a beautiful ballroom to an intimate boardroom, we have the perfect facilities for your next Houston event. Our accommodations are also near major corporations like Halliburton, Continental Airlines, ExxonMobil and Nat'l Oilwell Varco.We go beyond ordinary Houston hotels to offer the best in traditional hotel hospitality and services. Relax in the outdoor pool and enjoy your favorite comfort foods at our ranch-style restaurant. Discover premium comfort and affordable rates at the Holiday Inn Hotel in Houston, Texas. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Hotels.com, Expedia, Booking.com and HotelQuickly so you can book your Holiday Inn Houston Intercontinental Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Houston Intercontinental Airport Hotel Houston
- Intercontinental Houston Airport