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“Two Out Of Three - Caution Before Reserving”

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Fairfield Inn & Suites Houston Intercontinental Airport
Ranked #162 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 21 November 2017 via mobile

In my years of experience with airport hotels, there are three big deal requirements. First is comfort, second is a decent breakfast before a flight and third is reliable transport to and from the airport. It is this third that was handled very poorly during our stay. We were well pleased our first stay before outbound travel, but on return, after a very long transatlantic flight, we were neglected at the core of an airport hotel’s responsibility. We were stranded at the airport for a very long time, and each call to the hotel ended with promise that the driver was very close. After call number five, we were told that we could take a taxi and be compensated. The hotel driver then showed and denied knowledge that we had been waiting. Upon arrival at the hotel, I spoke with the manager who explained that the driver had known. The manager offered an apology and, sadly, the desk clerk then proceeded to give us an “ice machine room”. Upon request, we were moved one more room away from the ice machine.
A lot of words are spent here over the errors. The reality is that the rooms are fine with good beds. There are up to 14 days of free parking after a stay and flight out of Houston. There is a late afternoon offering of either soup or dressed potato and salad and a very decent breakfast.
The overall picture is a very good one, but that pesky need to get to and from the airport should be considered when booking here. The manager also needs to seriously reward customers who are seriously inconvenienced so they write better reviews.

Stayed: November 2017, travelled as a couple
1  Thank clsm929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIS_Houston_GM, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this reviewResponded 23 November 2017

Hello,

Thank you so much for your review. We sincerely apologize for the transportation issue you experienced. We have certainly shared your feedback with the transportation supervisor, along with his entire department. As for the room next to the ice machine, we do not have any of our rooms next to an ice machine. I would love to speak to you more, in regards to your stay. Please feel free to contact the General Manager (Chris) to help resolve thismatter.

Regards,

Chris

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8 - 12 of 216 reviews

Reviewed 23 October 2017 via mobile

The front desk greeted us and was very pleasant. The facility was clean and the room was too. The suite was nice and roomy with flat screen tvs in the sitting and sleeping areas. We would stay here again. The breakfast was ok.

Stayed: October 2017, travelled with family
Thank Charmilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIS_Houston_GM, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this reviewResponded 4 November 2017

Hello,

Thank you for the kind words. We will definitely share your feedback with our team. We are glad you enjoyed your stay. We hope to see you again in the near future.

Regards,

Chris

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Reviewed 5 September 2017

We were so relieved to have arrived safe and sound after a long harrowing drive through the flooded Houston streets that we overlooked everything about this hotel. Our room was dry and relatively quiet and the price was right for a room close to the airport.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Peg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIS_Houston_GM, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this reviewResponded 7 September 2017

Dear Valued guest,

Thank you very much for your feedback. We are happy you enjoyed your stay with us and we are glad you arrived safe and sound.

Regards,

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Reviewed 30 August 2017

We had a great stay before the hurriane come accross the city. Booked a regular room and got upgraded to a executive suite being a Gold member. Room is clean and in a big size with 2 tv's. The breakfast is above average, and we love the potatoes and choices of cereals. The hotel is close to airport and they offer free shuttle to and from airport every 30/45 minutes with 5 seats available upon request. Shuttle driver is nice. However the hotel doesn't have a restaurant onsite and you'll have to walk to the Holiday Inn nearby for dinner, while there is no walkway between them.

At last, bless Houston.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank zyclethe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIS_Houston_GM, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this reviewResponded 12 September 2017

Dear Valued Guest,

Thank you so much for the kind words. we are glad you enjoyed your stay with us and we will share your feedback with the Fairfield Inn & Suites team members. We hope to see you on your next visit to the Houston area.

Regards,

Chris

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Reviewed 27 July 2017

Marriott Platinum member with over 120 nights so far this year.

Nothing special about this place. The room was spacious, but the bed was old - when you can feel the springs you know they didn't spend the $ on the upgrades. I wouldn't stay here again.

  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Nick_biz_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIS_Houston_GM, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this reviewResponded 28 July 2017

Dear Valued Guest,

We are so sorry you did have a good experience during your stay. Our number goal is you satisfaction. If you have time, it would be great to speak with over the phone, to discuss your issues further. We take all issues very serious and we try to resolve all of them in a timely manner. We will definitely look into the mattress issue and it replaced, if needed.

Regards,

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Additional Information about Fairfield Inn & Suites Houston Intercontinental Airport

Address: 4025 Interwood N Pkwy, Houston, TX 77032-3862
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#138 Business Hotel in Houston
Price Range: RM 339 - RM 608 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Houston Intercontinental Airport 3*
Number of rooms: 131
Official Description (provided by the hotel):
Fairfield Inn & Suites Houston Intercontinental Airport is located a few minutes from IAH Airport. Our Houston airport hotel offers a complimentary shuttle that will take you to and from IAH airport between 5am - 12am. Our Houston hotel rooms offer separate living and sleeping areas, 32 inch flat screen TVs, which is perfect for any short or extended stay in Houston, TX. If you're here to explore Houston, TX, we're a few minutes from the best Houston attractions. Start your day on the right foot at our IAH hotel and enjoy our free full hot breakfast buffet. At the end of your day, relax poolside or partake in some barbecuing in our grilling pavilion. Hosting a Houston event? Plan your next event or wedding at our Houston, TX venue in our Grand Ballroom featuring 2,585 square feet of space. ... more   less 
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Also Known As:
Fairfield Inn And Suites Houston Intercontinental Airport
Fairfield Inn & Suites Houston Intercontinental Airport Hotel Houston

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