In my years of experience with airport hotels, there are three big deal requirements. First is comfort, second is a decent breakfast before a flight and third is reliable transport to and from the airport. It is this third that was handled very poorly during our stay. We were well pleased our first stay before outbound travel, but on return, after a very long transatlantic flight, we were neglected at the core of an airport hotel’s responsibility. We were stranded at the airport for a very long time, and each call to the hotel ended with promise that the driver was very close. After call number five, we were told that we could take a taxi and be compensated. The hotel driver then showed and denied knowledge that we had been waiting. Upon arrival at the hotel, I spoke with the manager who explained that the driver had known. The manager offered an apology and, sadly, the desk clerk then proceeded to give us an “ice machine room”. Upon request, we were moved one more room away from the ice machine.
A lot of words are spent here over the errors. The reality is that the rooms are fine with good beds. There are up to 14 days of free parking after a stay and flight out of Houston. There is a late afternoon offering of either soup or dressed potato and salad and a very decent breakfast.
The overall picture is a very good one, but that pesky need to get to and from the airport should be considered when booking here. The manager also needs to seriously reward customers who are seriously inconvenienced so they write better reviews.
- Official Description (provided by the hotel):
- Fairfield Inn & Suites Houston Intercontinental Airport is located a few minutes from IAH Airport. Our Houston airport hotel offers a complimentary shuttle that will take you to and from IAH airport between 5am - 12am. Our Houston hotel rooms offer separate living and sleeping areas, 32 inch flat screen TVs, which is perfect for any short or extended stay in Houston, TX. If you're here to explore Houston, TX, we're a few minutes from the best Houston attractions. Start your day on the right foot at our IAH hotel and enjoy our free full hot breakfast buffet. At the end of your day, relax poolside or partake in some barbecuing in our grilling pavilion. Hosting a Houston event? Plan your next event or wedding at our Houston, TX venue in our Grand Ballroom featuring 2,585 square feet of space. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn And Suites Houston Intercontinental Airport
- Fairfield Inn & Suites Houston Intercontinental Airport Hotel Houston