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Reviews (228)
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All reviewsgood eatsfree shuttlejfk blvdroom was cleanshort stayhouston intercontinental airportbreakfast areaincluded breakfastthe shuttle driverstayed here for one nightevening receptionnice staybooked this hotelrental caryogurtiahmicrowave
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Reviewed 7 December 2017 via mobile

We book two rooms here and prepaid for them. When we got here there was only one room and we had to pay for the other again! Not the first time we have had problems at these hotels; last time however. Will take our business elsewhere.

Stayed: December 2017, travelled on business
Thank Dockroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIS_Houston_GM, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this reviewResponded 8 December 2017

Hello,

Thank you so much for your review. We sincerely apologize for any confusion, but unfortunately, when your reservation was booked on December 3rd, I was only for one room. That particular room was prepaid, however that was the only room reserved. Therefore we did not charge you for the second room, until you arrived for check-in. We then made the second reservation, as you requested. As mentioned, you did have one advanced purchase rate and one regular reservation. You should have only been charged for two rooms. It seems that on our end, you were in fact only charged for two rooms, as you previously mentioned. Please feel free to contact me at 281-227-3434 with any additional questions you may have. Again, we apologize for any confusion this may have caused.

Regards,

Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2017 via mobile

In my years of experience with airport hotels, there are three big deal requirements. First is comfort, second is a decent breakfast before a flight and third is reliable transport to and from the airport. It is this third that was handled very poorly during our stay. We were well pleased our first stay before outbound travel, but on return, after a very long transatlantic flight, we were neglected at the core of an airport hotel’s responsibility. We were stranded at the airport for a very long time, and each call to the hotel ended with promise that the driver was very close. After call number five, we were told that we could take a taxi and be compensated. The hotel driver then showed and denied knowledge that we had been waiting. Upon arrival at the hotel, I spoke with the manager who explained that the driver had known. The manager offered an apology and, sadly, the desk clerk then proceeded to give us an “ice machine room”. Upon request, we were moved one more room away from the ice machine.
A lot of words are spent here over the errors. The reality is that the rooms are fine with good beds. There are up to 14 days of free parking after a stay and flight out of Houston. There is a late afternoon offering of either soup or dressed potato and salad and a very decent breakfast.
The overall picture is a very good one, but that pesky need to get to and from the airport should be considered when booking here. The manager also needs to seriously reward customers who are seriously inconvenienced so they write better reviews.

Stayed: November 2017, travelled as a couple
1  Thank clsm929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIS_Houston_GM, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this reviewResponded 23 November 2017

Hello,

Thank you so much for your review. We sincerely apologize for the transportation issue you experienced. We have certainly shared your feedback with the transportation supervisor, along with his entire department. As for the room next to the ice machine, we do not have any of our rooms next to an ice machine. I would love to speak to you more, in regards to your stay. Please feel free to contact the General Manager (Chris) to help resolve thismatter.

Regards,

Chris

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Reviewed 23 October 2017 via mobile

The front desk greeted us and was very pleasant. The facility was clean and the room was too. The suite was nice and roomy with flat screen tvs in the sitting and sleeping areas. We would stay here again. The breakfast was ok.

Stayed: October 2017, travelled with family
Thank Charmilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIS_Houston_GM, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this reviewResponded 4 November 2017

Hello,

Thank you for the kind words. We will definitely share your feedback with our team. We are glad you enjoyed your stay. We hope to see you again in the near future.

Regards,

Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

We were so relieved to have arrived safe and sound after a long harrowing drive through the flooded Houston streets that we overlooked everything about this hotel. Our room was dry and relatively quiet and the price was right for a room close to the airport.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Peg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIS_Houston_GM, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this reviewResponded 7 September 2017

Dear Valued guest,

Thank you very much for your feedback. We are happy you enjoyed your stay with us and we are glad you arrived safe and sound.

Regards,

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Reviewed 30 August 2017

We had a great stay before the hurriane come accross the city. Booked a regular room and got upgraded to a executive suite being a Gold member. Room is clean and in a big size with 2 tv's. The breakfast is above average, and we love the potatoes and choices of cereals. The hotel is close to airport and they offer free shuttle to and from airport every 30/45 minutes with 5 seats available upon request. Shuttle driver is nice. However the hotel doesn't have a restaurant onsite and you'll have to walk to the Holiday Inn nearby for dinner, while there is no walkway between them.

At last, bless Houston.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank zyclethe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIS_Houston_GM, General Manager at Fairfield Inn & Suites Houston Intercontinental Airport, responded to this reviewResponded 12 September 2017

Dear Valued Guest,

Thank you so much for the kind words. we are glad you enjoyed your stay with us and we will share your feedback with the Fairfield Inn & Suites team members. We hope to see you on your next visit to the Houston area.

Regards,

Chris

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