The food here is delicious, however, the wait time for food was way too long. We arrived here at 8:11pm, placed an order at 8:20pm. We ordered a beef and chicken patty as an appetizer, 2 cocktails and oxtails and jerk chicken w/ rice for our entree. The beef patty arrived at 840pm and our entrees arrived at 8:56pm. Mind you we still didn't get the chicken patty. When our waiter brought the food out, I inquired about the chicken patty and he said it should be out in 2 minutes. My family and I finished our meals by 9:20pm, still no chicken patty. I asked for the check and the waiter took off the chicken patty from our bill and bagged it for us to take home. If it wasn't for the wait time, I would have rated this restaurant a 5 star. I honestly didn't want to leave a tip, but my husband insisted. I'm in a customer service industry and at no point did we receive an apology for waiting so long and our order not being correct. The place was not busy at all! At the most, there were 4 tables of people dining in. They had 1 cook, 2 bartenders/waiters and both owners were present chatting and laughing at the bar.
This will be my last time coming here! I strongly suggest ordering your food before you arrive. At least it will be ready to eat by the time you get there.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.