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“Looks Nice from Outside but Falls Short of Expectations”

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Staybridge Suites Dallas-Las Colinas Area
Ranked #21 of 77 Hotels in Irving
Certificate of Excellence
Reviewed 25 July 2017

My family of 4 rated this room a 7… Pulling up this place looks like it’s really nice but once entering the room we found huge stains on the couch and carpet looked dirty. Overall cleanliness was not good. Also we felt breakfast was served kinda late. Good points though were the bedroom was separate from the living room area. Kitchen was small but had enough room with a bar top as your table. I do recommend the hotel add Cajun Crab right up the hill from them to their list of restaurants as the food there was amazing.

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank shellydehart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Staybridge Suites Dallas-Las Colinas Area, responded to this reviewResponded 10 August 2017

Hi shellydehart,

Thanks for taking the time to leave feedback, we're glad to have hosted your stay. It's disconcerting to learn that we fell below your expectations in terms of our hotel's overall cleanliness. This is certainly not the impression we'd like to leave any of our guests and be assured that this will be shared with the team to help identify areas that need improvement. On the plus side, I'm pleased to know that you found our room set up and staff's service level to your liking based on your kind remarks and stellar ratings.

Thanks again for choosing the Staybridge Suites Dallas-Las Colinas Area for your lodging needs. I hope we get to welcome you back for a chance to make your next stay better than the last.

Kind Regards,

Jillian I
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (160)
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3 - 7 of 160 reviews

Reviewed 10 July 2017 via mobile

I was disappointed with my room as it had NO bathtub just a shower and it was directly over the lobby so I could hear kids people etc for the free breakfast and the free dinner Monday thru Wednesday. The desk chair also had major TEARS the size of a plate and in the arm rests which makes the room seem cheap and it really is not. Just keep that in mind when reserving a room. The dinner was not that great but it was free so what do you expect.

Stayed: June 2017, travelled solo
Thank aspencat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Staybridge Suites Dallas-Las Colinas Area, responded to this reviewResponded 25 July 2017

Hello aspencat,

Thank you for taking the time to share your feedback. I am very sorry to hear that the chair in your room had a tear on it and that the noise disturbance coming from the lobby prevented you from having a comfortable stay.

Your comments have been shared with our managers and our staff will have their coaching sessions on how we can improve on guest satisfaction. Thank you for staying with us. We hope to serve you better next time.

Kind Regards,

Tracy V.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2017 via mobile

Stayed here with my son to attend the AT&T Byron Nelson. Great location in Las Colinas area, close to the course, shopping, and restaurants. The staff were very friendly and helpful and the property clean and nicely appointed. The pool area was quite lovely and my son enjoyed the basketball court. Breakfast was pretty good too. We'd definitely go back next year if they weren't moving the darn tournament!

Stayed: May 2017, travelled with family
Thank AccidentalTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2017

Thank you for taking the time to provide us with your experience. We are delighted you enjoyed your time at the hotel and were able to have fun outside in the courtyard and pool area. We look forward to your return in the near future.


Heidi
Front Office Manager

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Reviewed 19 May 2017 via mobile

We spent the night here following a day visit to UT Southwestern Medical Center. I'm pretty picky when it comes to hotels, and this Staybridge did not disappoint! The whole hotel was spotless and very nice. The room was well appointed and clean and had everything one needed to cook, rest, work, or relax in comfort. The outdoor pool and sports area was also very nice! We will DEFINITELY be staying here again on our trips to Dallas in the future!

Stayed: May 2017, travelled on business
1  Thank Annie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2017

We appreciate your feedback about your experience at the hotel. I am extremely pleased we were able to meet your expectations and look forward to having you stay with us again.






Heidi
Front Office Manager

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Reviewed 18 May 2017

The courtyard of this particular place was great with barbecue grill and basketball court and a place for smokers to slope as well. Absolutely perfect for a family reunion's or get-togethers. Enjoy staying here without worry of any kind

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Service
Thank Richard O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2017

We appreciate the 5 star rating and are happy to see you enjoyed the ameneities our hotel has to offer our guests. I am delighted to see we met your expectations and hope to see you again in the near future.



Heidi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Dallas-Las Colinas Area

Address: 1201 Executive Cir, Irving, TX 75038-2513
Phone Number:
Region: United States > Texas > Irving
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Irving
#13 Romantic Hotel in Irving
#19 Family Hotel in Irving
Price Range: RM428 - RM794 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Dallas-Las Colinas Area 3*
Number of rooms: 117
Official Description (provided by the hotel):
Welcome to the best all suite property in Las Colinas! Enjoy all the comforts of home. Our hotel invites both business and leisure travelers to enjoy comfortable convenient long term stays.The Staybridge Suites Dallas Las Colinas is located in the heart of the Dallas/Fort Worth Metroplex. Just minutes from Dallas/Fort Worth Airport, Dallas Trade Center, Dallas Market Center, Dallas Convention Center, University of Dallas, and several fortune 500 companies. These companies include Abbott Labs, Microsoft, TXU Energy, Bae Systems,Verizon, Nokia, Nec, Flight Safety, Bombardier etc. There are three suite types accommodating up to 8 people comfortably. Other entertainment venues include: Six Flags over Texas, Hurricane Harbor, Lone Star Park, Gaylord Texan Convention Center, Byron Nelson Championship Golf Course, American Airlines Center (home of the Dallas Mavericks), Las Colinas Equestrian Center, Studios of Las Colinas, Grapevine Mills and Galleria Mall, and minutes away from NASCAR Racetrack.The Staybridge Suites also offers free breakfast buffet, free evening reception (Tues-Thur), free transportation within a five mile radius. Take a walk through the Staybridge Suites Courtyard and admire our luscious gardens or just relax by the pool, play a game of basketball, or just have a barbecue with your friends Staybridge Suites is equipped to accommodate the entire family, including pets. ... more   less 
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Also Known As:
Staybridge Suites Dallas-Las Colinas Area Hotel Irving
Staybridge Suites Irving

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