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“Stop interrupting ”

Cool River Cafe - Dallas
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Ranked #8 of 583 Restaurants in Irving
Certificate of Excellence
Price range: US$45 - US$55
Cuisines: Steakhouse, Grill
More restaurant details
Restaurant details
Good for: Groups, Special Occasion Dining, Romantic, Bar Scene, Business meetings
Dining options: Dinner, After-hours, Reservations
Dining style: Casual Elegant
Cross street: MacArthur Blvd.
Reviewed 15 July 2017 via mobile

I had a business lunch there this week, just two of us. We hostess seated us immediately and then the chaos began. Under the guise of customer service, the waiter was a constant presence to the point of utter irritation. And when it couldn't get better, or worse, the manager came by to intro himself etc. This is not my first time experiencing the level of service, again, intended to be good but instead an utter irritant. The constant replacing of not-even-half finished drinks, the asking and explaining of additional plate need (none was needed), or explanation of what was being done to address the to go food from lunch (box, bag, sticker, utensils) was nonsensical. Overall the food was good but I hesitate to return because of the service.

Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 July 2017

Mary,

We are so sorry that you felt the service was intrusive. We strive to make sure each guest leaves happy and check in periodically to ensure this. We will take your review into consideration for future guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (376)
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13 - 17 of 376 reviews

Reviewed 13 July 2017

Late lunch for 4. We sat in the bar area. The hostess stated it was less crowded, same menu and less noisy. It was less crowded and pretty quiet. That said we all expected better service. Our waitress appeared to have a 3 top, a 6 top (didn't really pay attention could've been more) and us a 4 top. Could very well have had other tables..... Service was slow, drink refills (way slow) *I personally think they should have bigger water and tea glasses. Calamari came out pretty quickly and was very tasty. Meals seemed to take longer than what I would have expected for our food based on overall activity. (2 burgers, 1 chicken sandwich, and 1 rib plate) all were good. Never saw waitress during our meals. She finally showed up after the manager came by to ask if everything was good. P.S. We never saw a manager until the very end. He/someone finally came over to offer to clear the dirty table. We all had been finished for sometime. He also boxed up what we wanted to take, plus brought us the check. *waitress shows up after all this has taken place and asked if we wanted to see a dessert menu. Very disappointing for a place that appears to be high-end. You may ask why we didn't complain. By the time we finally saw another person/manager we were just ready to go.

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    • Service
    • Food
Thank steelcity1704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 July 2017

We are so sorry for your experience with us and would love the chance to have you back in. Please email us at lascolinasevents@coolrivercafe.com and hopefully we can make things right. We look forward to hearing from you soon.

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Reviewed 23 June 2017 via mobile

Service at least from the server that I had was terrible other than that great restaurant beautiful decorated inside and they have a cigar room.

Thank theosmith51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2017

Theo, we are so sorry you did not feel the service was where it should be. We take all reviews to heart and will work to make sure your next visit with us is a complete success!

We hope to have you in again soon.

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Reviewed 22 June 2017 via mobile

We stopped in for a lunch - looking for something on the lighter side.

I had the Grilled Chicken Salad which was very good. The piece of chicken was large, well seasoned and not the least bit dry. The marinated red bell pepper strips added a nice flavor as well.

My husband had the III Forks Salad and added the chicken to his. He raved about the Maple Vinegarette Dressing.

It was on the expensive side for lunch, but we enjoyed the food and the service!

Thank tiffypics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 June 2017

Tiff,
Thank you for taking the time to write a review! We just had Kent Rathbun in to re-imagine some of our menu options and we are so happy to hear that you loved them! We hope to have you and your husband in again soon.

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Reviewed 19 May 2017 via mobile

Wow!! Great place from beginning to end. Valet parking, seated quickly, servers very attentive, food was excellent.

1  Thank Robin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 May 2017

Robin, Thank you for taking the time to leave a review! We are happy your group enjoyed the dinner and hope to have you all back in soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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