We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Room was dirty and front desk was rude”
Review of Boardwalk Inn

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Boardwalk Inn
Ranked #1 of 5 Hotels in Kemah
Certificate of Excellence
Reviewed 4 weeks ago

The room was dirty. There was hair on the floor in the bathroom. The two complimentary water bottles had been partially drunk by the previous guests and left in the room. There was makeup on my husband's pillow. I reserved a king bay view with breakfast for 2 so I went downstairs and asked the front desk ,what do I need to provide for the breakfast in the morning and I was told that reservations don't include breakfast. I kindly told her that mine did and she told me she never heard of that. The next morning a new front desk person was there and she gave me what I needed for the breakfast.

Stayed: November 2017, travelled as a couple
Review collected in partnership with this hotel
Thank shameikamichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22Hoteltraveler, Guest Relations Manager at Boardwalk Inn, responded to this reviewResponded 4 weeks ago

Dear Guest, Thank you for your review, we are disappointed we did not meet our typical high standards in our Housekeeping Department. We have thoroughly reviewed your comments with all our Hotel staff. We apologize for the inconvenience, we hope we can earn your business in the near future.

Sincerely,

Boardwalk Inn staff and Management staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (620)
Traveller rating
Traveller type
Time of year
Language

6 - 10 of 620 reviews

Reviewed 4 weeks ago

The Boardwalk Inn was a great choice for us to stay overnight while visiting Kemah. The customer service is friendly, amenities were cool and the Plaza Suite was nice. The live band performing in front of our balcony was an added bonus. We'll be back...

Stayed: November 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22Hoteltraveler, General Manager at Boardwalk Inn, responded to this reviewResponded 4 weeks ago

Dear Guest, Thank you for a wonderful review of our property on your recent visit, its great to hear you and your family had a memorable experience. Come back and see us soon!

Safe Travels

D.Pena
General Manager
Boardwalk Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

Hotel was lovely, beautifully clean and in room amenities great. Pool and hot tub was great. The only downside with the hotel is that it could use it's own restaurant/bar so that if you did not want to venture out for too long, you could return to the hotel and have a quiet drink/meal. Would also be great if you could get breakfast in the hotel as the breakfast choice in the restaurants on the boardwalk is very limited.

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Mandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22Hoteltraveler, General Manager at Boardwalk Inn, responded to this reviewResponded 11 November 2017

Dear Guest, Thank you for your wonderful comments, come back and see us soon!

Safe Travels,

D.Pena
General Manager
Boardwalk Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

My family and I stayed a couple nights mid week and really enjoyed our stay. The staff was extremely nice and helpful. The rooms are clean and specious. There is nothing I would change. I really enjoyed the view from the patio was really nice as well. I would stay there again for sure.

  • Stayed: November 2017, travelled with family
    • Location
    • Service
Thank Beeets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22Hoteltraveler, General Manager at Boardwalk Inn, responded to this reviewResponded 11 November 2017

Dear Guest, Thank you for your wonderful comments, we are thrilled you and your family had a memorable visit. Come back and see us soon!

Safe Travels

D.Pena
General Manager
Boardwalk Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

We have stayed at this place a few times because it's close to so much. There's usually live music, splash pad, vendor booths, and games in the courtyard. Numerous restaurants to dine in and just up the street (within walking distance) a few nice shops to shop in.

Room Tip: For 4th of July get a balcony at the far right end of the building so you can see the fireworks over...
See more room tips
  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Service
Thank _hfriesenhahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22Hoteltraveler, General Manager at Boardwalk Inn, responded to this reviewResponded 11 November 2017

Dear Guest, Thank you for your wonderful review of our property on your recent Getaway, its great to hear you and your family had a terrific experience. Come back and see us soon!

Safe Travels

D.Pena
General Manager
Boardwalk Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Kemah
0.7 km away
Holiday Inn Kemah (near boardwalk)
1.7 km away
Days Inn Kemah
Days Inn Kemah
#3 of 5 in Kemah
306 reviews
5.4 km away
Hilton Houston NASA Clear Lake
Show Prices
Show Prices
Show Prices
4.9 km away
Best Western Plus Seabrook Suites
3.1 km away
La Quinta Inn & Suites Houston NASA Seabrook
1.8 km away
SpringHill Suites Houston NASA/Seabrook
Show Prices
Show Prices
Show Prices

Been to Boardwalk Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Boardwalk Inn

Address: 8 Kemah Waterfront St, Kemah, TX 77565-7900
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Kemah
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Kemah
Price Range: RM531 - RM1,450 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Boardwalk Inn 3*
Number of rooms: 52
Official Description (provided by the hotel):
Relax and unwind at the Boardwalk Inn, situated on the Kemah Boardwalk in Kemah, Texas, overlooking beautiful Galveston Bay. Each of our 48 deluxe guest rooms and 4 master suites feature Gulf Coast architecture, offering the feel of a seaside retreat with yellow walls and crisp trim, enhanced by nautical artwork and oversized bathrooms. We offer various views of the Kemah Boardwalk waterfront and Galveston Bay water channel, with the most-requested hotel rooms overlooking our entertainment stage and dancing water fountains. Each room in the hotel includes a private balcony, flat screen television and wireless high speed Internet access and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and Booking.com so you can book your Boardwalk Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Boardwalk Inn Kemah
Boardwalk Hotel Kemah
Kemah Boardwalk Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing