We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
Expedia.com
BestWestern.com
RM 336
Exclusive member rates
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (186)
Filter reviews
186 results
Traveller rating
101
33
23
16
13
Traveller type
Time of year
LanguageAll languages
Traveller rating
101
33
23
16
13
Show reviews that mention
All reviews best westerns room was clean breakfast was amazing hotel location great customer service easy access hot breakfast decent breakfast change rooms comfortable stay front desk clerk family reunion very nice hotel one night stay hunter interstate texas
Selected filters
Filter
Updating list...
118 - 123 of 186 reviews
Reviewed 10 October 2016 via mobile

We stayed here three years ago and thought is was nice. It has really gone downhill. Location is good but they property is in desperate need of repairs. Water damage in bathroom. Carpet in our room was torn and buckled. The room smelled musty. But the worst thing was the light in the pool dangling by a wire. So dangerous. We just sat by the pool and never saw a sign saying it was closed. So be careful if you stay here. You have been warned.

Date of stay: October 2016
Trip type: Travelled with family
Thank Dina G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Best Western Plus Longview - University Hotel, responded to this reviewResponded 25 October 2016

Dear Dina G,

Thank you for your recent stay and for taking the time to write a review of our hotel. We always strive to provide our guests with comfortable accommodations and we regret that we did not meet some of your expectations. Allow me to apologize for any inconvenience you may have experienced particularly with our housekeeping services. Rest assured that we will continuously do our best to always improve so we can accommodate you better in the future. I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you.

Sincerely,

Faith R
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2016

This location is fairly new. Everything clean and fresh. Beds were comfortable and the room had plenty of space for two people. Great breakfast buffet with all the usual Holiday Inn Express items. There's a Cracker Barrel in the next parking lot so a person could walk over there for meals if desired. Only complaint would be for the bench and cigarette butt container to be moved further away from the entrance. There was someone sitting there every time we had to leave the hotel and you're breathing second hand smoke. Would stay here again.

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Chessiefortworth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 July 2016 via mobile

I always stay at this Holiday Inn Express when I'm in town. They never disappoint. They are always accommodating. I messed up my reservation and Nicole (bless her heart) just made it work. Great Front Desk Staff!!! They have construction going on, but that's okay. They've gone out of their way to ensure you barely notice the huge new building they've built behind them! Thanks guys...always a pleasure!

Date of stay: July 2016
Trip type: Travelled on business
Thank marcush677
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2016 via mobile

Stopped for a quick overnight on a long trip. Bathroom needed cleaning. Seemed dingy. Found a brown recluse crawling on the floor! The room's carpet was dirty. Had an overall musty smell and feel to the room. Sheets had stains. Lobby and breakfast area was clean. Breakfast was good. Will go further into Longview next time or keep driving.

Date of stay: July 2016
Trip type: Travelled with family
Thank Jkeri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Best Western Plus Longview - University Hotel, responded to this reviewResponded 27 July 2016

Dear Jkeri,

Thank you for your recent stay with us and reviewing our property. We are pleased to know you liked the breakfast selections we offer. We would like to apologize for the shortfalls you have experienced with the room accommodations you received. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2016

The hotel is convenient to the interstate, but far from all the restaurants and shopping. Just depends on your needs if you choose this one or the other one on the North side of town. The front desk staff was very nice and helpful. The rooms were clean, as usual. The beds were rock hard, need updating. Our a/c was loud and the front desk said they didn't have maintenance on duty but they would be happy to move us rooms, we already unpacked so said we'd be ok. It was hot as hades outside and that a/c ran nonstop and never cooled the room to where we like it. They did offer to move us, our fault for not doing it. The toilet required 2 flushes every time. The elevator needs updating, it made all kinds of scary noises. Would like to see them remove some of the thinner towels and upgrade the toilet paper quality. The work out room needs more exercise equipment, it was kind of bare and could use more. Overall it was a good stay and we would stay here again.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank breezyww
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Best Western Plus Longview - University Hotel, responded to this reviewResponded 24 July 2016

Dear breezyww,

Thank you for choosing to stay with us, and for taking the time to leave your feedback. We're very sorry for any inconvenience you had, especially with the AC, bathroom, bed, and fitness center. Your comments are very important as it helps us constantly improve our standards for service quality. We will take into consideration your review to take corrective actions in the areas that you mention. We look forward to seeing you again, and the opportunity to show you our improvements.

Regards,

Tracy V.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews