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Quality Inn Marshall
Ranked #7 of 14 Hotels in Marshall
Reviewed 11 December 2015 via mobile

The customer service was kind and helpful. The pricing was reasonable. The room was surprisingly just like the pictures on the advertisements. Best of all the showers were nice and the water is real hot just how I like it. I was so happy the first night I booked for another one. Good job!

Stayed: December 2015, travelled as a couple
Thank Charley-Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 - 28 of 78 reviews

Reviewed 23 October 2015

From the moment we walked in to register we felt right at home. Dawn, at the front desk, has a smile and attitude that one just doesn't find very much in this day and age, anywhere.
This is an older motel but the management that is running it obviously cares a great deal about maintaining a business. This caring attitude is also found with the staff.
The lobby and breakfast areas are very well appointed and comfortable. The area that has the breakfast foods is one of the very few I have ever been in that actually makes sense in the layout. Excellent selection for your first meal of the day! Dawn was always checking to make sure everything was in order and nothing became empty, always smiling and helpful.
The rooms were very clean, comfortable and well maintained. The pool outside was sparkling clean, not left to turn green like other motels do. I'll bet this pool is clean all year long. Hats off to the management for showing that you care about the guests that come to stay. Thank you, Dawn, for being so helpful !

Room Tip: Requested 2nd floor and were very pleased
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  • Stayed: October 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Katherine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnmarshall, Front Desk at Quality Inn Marshall, responded to this reviewResponded 23 October 2015

Dear Katherine,

It was our pleasure to give you the kind of service you deserve. Thank you so much for such kind words, We strive to maintain our Hotel and instill old value customer service so that our guests feel at home when they travel. I thank you for taking time out of your busy day to give us such a great review. You are very much appreciated. I look forward to seeing you in the future if your ever in this part again.

Dawn

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Reviewed 30 July 2015

We stayed at the Quality inn driving through Texas. The AARP rate was $77.29 including tax. We stayed in room 119. The room was clean and neat. Spacious room with a vanity and sink outside the bathroom .The breakfast area looked small but I did not go to breakfast so I can't say how the food was . lots of restaurants close by. I am always Leary of a $69.00 room , but it was as nice as some of the $99.00 ones we stayed at during our two weeks traveling. I would love to have found rooms like this one for that price every night.the pool was small but looked nice .

Room Tip: Room 110 was on the ground floor with a parking space right in front of the room
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  • Stayed: July 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank blc133789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnmarshall, Front Office Manager at Quality Inn Marshall, responded to this reviewResponded 31 July 2015

Thank you so much for choosing to stay with us during your time in Marshall. With so many other hotels in the area to choose from we strive to maintain the high standards of our hotel. I am pleased to hear that you enjoyed your stay. We hope to see you in the future. until then have beautiful days!

Dawn Alford- Front Desk

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Reviewed 9 July 2015

I'm not really sure why this hotel has received such high reviews. It was OK for the price, but was not great. It is an older hotel that they have remodeled, but in the end that is what it looked like. For the budget concious, this place is OK, but not a hidden gem. The breakfast was very limited, but they did have biscuits, sausage, gravey and waffles.

  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank greenbulletblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnmarshall, Manager at Quality Inn Marshall, responded to this reviewResponded 10 July 2015

Dear Guest ,

Thank you for taking the time to complete our online survey , and to review our property we want to thank you for staying with us , as you know we appreciate you , again thank you for taking the time to write a review it always help us know what we need to work on and know what we doing right , i hope you give us another chance and have a wonderfull summer !

Thank you again
Bobby Patel
GM

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Reviewed 28 April 2015

There was only one towel and no wash cloths in our room. There was a coffee maker but no cups. and no soap. The front desk employees act like we were bothering them when we ask for more towels and cups. There are other hotels near by so I would stay here again.

  • Stayed: April 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cindy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnmarshall, Front Office Manager at Quality Inn Marshall, responded to this reviewResponded 30 April 2015

Please accept my apology on behalf of our staff for failing to meet your expectations. Thank you so much for bringing this issue to our attention - This level of service is not one that we value- The Manager will be speaking to all of the employees about this incident to make sure this never happens again. I hope to see you in the future so that we can show the high standard of Customer Service that you deserve.

Dawn Alford
Front Desk - Assistant Manager

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Additional Information about Quality Inn Marshall

Address: 4911 E End Blvd S, Marshall, TX 75672-9777 (Formerly Holiday Inn Express Marshall)
Phone Number:
Region: United States > Texas > Marshall
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 14 Hotels in Marshall
Price Range: RM260 - RM355 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Marshall 2.5*
Number of rooms: 58
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Also Known As:
Marshall Quality Inn

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