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All reviews excellent property drink tickets thin walls front desk recently stayed here performing arts center great pool free breakfast is general manager family visit pool and hot tub morning breakfast wi fi night stay room was clean excellent stay hot breakfast
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Reviewed 6 September 2018

Room Tip: Great experience!
  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Juan A, General Manager at La Quinta Inn & Suites McAllen Convention Center, responded to this reviewResponded 7 September 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 September 2018 via mobile

Hotel is new, room is small but ok for fast traveling. The pool is used by locals for heavy parties. They bring their grills, alcohol and 10 family members per room. The experience in the pool was horrible. Male manager running check in was aware and careless. My advise is pay a little more and stay in any other hotel by the convention center

Stayed: September 2018, travelled with family
Thank Gustavo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, General Manager at La Quinta Inn & Suites McAllen Convention Center, responded to this reviewResponded 4 September 2018

Thank you for taking the time to post a review on your recent experience at the La Quinta Inn & Suites McAllen Convention Center. I would like to personally apologize for the unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests; your complaint has inspired us to re-train our Front Desk and Security Staff on handling guest that Barbeque and any type of party situation in our swimming pool area. The City has an Ordinance that prohibits the Barbequing due to Fire Hazards. Your comments are taken seriously and we will take steps to make the guest experience even better. We hope to continue to have you as our guest, and look forward to another chance to serve you.

Best Regards,
Juan Aldape
General Manager
La Quinta Inn & Suites
McAllen Convention Center
lq6765gm@laquinta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

This is my favorite La Quinta in all of Texas! It is top notch! It is brand new, the service is amazing, and they have a hotel bar! :) It is conveniently located next to a ton of shopping and restaurants (as well as the convention center of course).

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank peteraL255UL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, General Manager at La Quinta Inn & Suites McAllen Convention Center, responded to this reviewResponded 5 September 2018

Thank you for taking the time to comment on your most recent visit. We appreciate your comments. We are honored to have met your every need during your most recent stay with us, at La Quinta Inn & Suites McAllen Convention Center. Guest comfort and positive experiences are our top priority. We are delighted that you were able to enjoy our clean, modern guestrooms, conveniently located and in walking distance from the McAllen Convention Center, Performing Arts Center and several restaurants. We look forward to all your future stays with us and making each one an excellent stay.

Best Regards,
Juan Aldape
General Manager
La Quinta Inn & Suites
McAllen Convention Center
lq6765gm@laquinta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2018

My family and I spent 5 nights at the hotel and it was great! The room was clean. It had a nice mini fridge. It had a clean spacious bathroom. There was ample closet and shelf space. WIFI wasn't perfect, but generally good. Cleaning staff was excellent. We asked for extra towels and got them promptly. Check in and check out was easy. We even extended a night which took about 30 seconds to do. They extended my checkout by an hour which we appreciated. The pool and hot tub are nice. The gym worked ok, with a machine or two not terrific but no biggie. Breakfast (free) was very good. Scrambled eggs. Waffles. Fruit. Bagels. Pastries. Sausage. Cereal. Coffee. Tea. A great start to the day. Not to be underestimated, there are dozens and dozens of restaurants within walking distance or a short drive. There are book stores and movie theaters and pharmacies and anything you'd want within a 5 minute radius. Perfect location. When we return to town, we will stay there.

  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Josh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, General Manager at La Quinta Inn & Suites McAllen Convention Center, responded to this reviewResponded 27 August 2018

We greatly appreciate the time you have taken to provide your feedback and experience during your most recent stay with us. We take great pride in ensuring our guests have an outstanding experience when it comes to cleanliness, comfort and service. At the La Quinta Inn & Suites McAllen Convention Center, every guest is a VIP! I will be sure to share your experience with our entire team to continue to motivate them on providing our guests with outstanding experiences. We look forward to your next stay with us and aim to exceed your expectations every visit. Thank you for sharing your experience and feedback.

Best Regards,
Juan Aldape
General Manager
lq6765gm@laquinta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018

Great place to stay. Great location, great customer service , well lit and one of the best swimming pools, I've seen. Didn't have time fir breakfast but smelled great and plates I saw while passing thru dinning area looked delicious

Room Tip: We req room by pool but got there be4 actual ck in time so room not ready and we didn't want to wait.
Stayed: August 2018, travelled with family
Thank Alicia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, General Manager at La Quinta Inn & Suites McAllen Convention Center, responded to this reviewResponded 18 August 2018

We greatly appreciate the time you have taken to provide your feedback and experience during your most recent stay with us. We take great pride in ensuring our guests have an outstanding experience when it comes to cleanliness, comfort and service. We look forward to your next stay with us and aim to exceed your expectations every visit. Thank you for sharing your experience.

Best Regards,
Juan Aldape
General Manager
lq6765gm@laquinta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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