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Reviews (368)
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All reviewsbest westernsrefried beanswet barbeds were comfortablepros and consvery pleasant staystay there againice machinehotel is in a great locationother hotelsking suitebreakfast buffetrooms are largewalking distancepool areaexcellent staymcallen texas
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37 - 42 of 368 reviews
Reviewed 21 January 2017

Good trip like staying at this hotel. Only suggestion was that hot drinks do not have lids to protect drinks from spilling. Also noticed no newspapers on morning of departure. Breakfast is always very good and fresh.

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank N5541JPpablor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best W, Manager at Best Western Rose Garden Inn & Suites, responded to this reviewResponded 8 February 2017

Good Afternoon, I would like to thank you on behalf of our team for staying with us and choosing our Hotel. From behalf of our entire team I would also like to apologize for not exceeding your expectations. We will gladly look into offering lids for hot drinks.

I hope you will continue to stay with us in the future and if I may help you with anything don't hesitate on letting me know.

Sincerly,
Alejandra Amezquita
Assistant GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2017

Our stay at the Best Western in McAllen was very comfortable and relaxing. Every kind of Business was close by and easily assessable to the highway. The staff was very helpful and courteous. Their breakfast was delicious and lots of variety of foods served. They every accommodated us in letting us check in early, after our long drive.

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sylvia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best W, Manager at Best Western Rose Garden Inn & Suites, responded to this reviewResponded 19 January 2017

Ms. Sylvia,

Thank you for taking the time to comment on your stay at the Best Western Rose Garden Inn & Suites. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Sandra Villasenor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2016 via mobile

Got here from Mexico yesterday and reminds me there are still excellent but still affordable accommodations on an excellent location at McAllen. Texas.

Everything works and fine. Clean and Tidy.

Shopping centers close, restaurants and the likes.

Thumbs up!

Stayed: December 2016, travelled with friends
Thank Jurisarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best W, Manager at Best Western Rose Garden Inn & Suites, responded to this reviewResponded 11 January 2017

Thank you for your stay we value your feedback and comments. It is always gratifying to know that our performance was effective.

We appreciated, and hope you will stay with us at the Best Western Rose Garden Inn and Suites the next time you are in McAllen, Tx. We look forward for your visit.

Sincerely,
Alejandra
Front Desk Manager

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Reviewed 23 December 2016

This was a great Best Western. We were upgraded to a suite because of our member status. It was a very nice room with three separate rooms. The only downside is that it was right next to the lounge with had very loud music until 2:00 am. No sleep! Other than that, the staff was wonderful, accommodations were great and definitely would stay there again, just not in that area of the hotel

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank happycamper20032015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best W, Manager at Best Western Rose Garden Inn & Suites, responded to this reviewResponded 11 January 2017

Thank You for taking your time to tell us about your satisfaction at our hotel. Gladly next time you arrive to McAllen, TX and stay with us at Best Western Rose Garden Inn & Suites we will help you in making sure you get a room away from the lounge, our apologize for the loud music.

Sincerely,
Alejandra
Front Desk Manager

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Reviewed 19 December 2016 via mobile

We used this hotel a couple of times, specially like the breakfast and the fact that some rooms are split and parents can have privacy. Our complaint lately is that on our last booking the carpet had a wet moldy odor and we forgot our toothpaste. Thinking that we would be provided with a courtesy "forgotten items" toothpaste, I made my way happily to the front desk, and to my surprise was charged
2 DOLLARS for a tiny sample! The same one other hotels give out for free! That looks like they're trying to take advantage of people that cross the border to shop and don't know better.

Stayed: July 2016, travelled with family
Thank pecosa43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best W, Manager at Best Western Rose Garden Inn & Suites, responded to this reviewResponded 11 January 2017

Thank you about notifying us about the charge of the $2.00 for the toothpaste our apologizes , we do offer amenities for our guest the toothpaste is one of them, we will go ahead and let our team know about this. We look forward for your next stay, we appreciate your feedback.


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