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All reviewsbusiness tripbreakfast buffetbusiness reasonsoffice areaexcellent staffrooms are spaciousplazataxinorteminsmallgymeuroairportminibar
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Reviewed 28 October 2017

We had a corner suite with a comfortable bed and a good size living/office area and the beloved typical AC bathroom. Amenities including conditioner, toothbrush with paste, comb, bottle of water, and Nespresso machine. The whole street in front is available free parking. The breakfast is fine though they could use a few vegetables along with the delicious tomato/garlic paste. The location is superb to go into Madrid or go to Segovia and El Escorial plus easy access to the airport. Desk staff is terrific and helpful.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank holidaytraveller982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

We recently stayed at this hotel after arriving from the States for one night on the way to Malaga. We also stayed one night on the way back from Malaga. The location of the hotel is ideal if you want to be close to Madrid airport, but at least a 25 minute taxi ride from the old town and most of the sights.

This is a hotel that caters primarily for the business traveler. That said, staff did a great job of organizing a roll away for our six year old and crib for our 18 month old. They also found an available room for us at 9.00am after we had been traveling all night.

The breakfast buffet caters primarily for Europeans, no scrambled eggs or bacon, but lots of croissants, hams, cheeses, fruit and excellent coffee.

It would have been great to have some help with our bags on arrival and departure. Two children, a stroller, car seat and two cases meant we were laden down. No one offered to help through the revolving door which meant our entry and exit was rather comical.

If we return to Madrid, we’d like to stay closer to the downtown area, but we liked the hotel - clean, contemporary and with all the amenities you would expect.

Stayed: October 2017, travelled with family
Thank SwissBritAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgar H, Director de Recepción at AC Hotel San Sebastian de los Reyes, responded to this reviewResponded 16 October 2017

Dear Guest

First of all, thank you for your kind comments.
It is a pleasure for us to know that your stay has been completely enjoyable and that you have met your expectations.

We keep working in order to offer you a new great experience in your next stay.

We look forward to having you back with us.

Yours sincerely;

Edgar Hidalgo
Front Desk Manager
AC Hotel San Sebastian de los Reyes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

I was on a 3 weeks business trip and decided to stay in this hotel as it is near to my work space. The reception there were friendly although there might be a little language barrier (for English speaker). The room is cozy and clean with decent wifi available. One thing to highlight that the distance to the Plaza Norte 2 mall / Ikea / restaurants are really near. Is about 10-15 mins walked. I'm glad that this hotel provided me a peaceful stay.

Room Tip: Cozy hotel and nearby mall
  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Ryan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgar H, Front Office Manager at AC Hotel San Sebastian de los Reyes, responded to this reviewResponded 4 October 2017

Dear guest,

First of all, i would like to thank for your kind comment. All the opinions of our guests are so important for us in order to keep improving.

It is a pleasure for us to know that your stay has been comfortable and we hope to see you again soon.

Yours sincerely;

Edgar Hidalgo
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017

We stayed there for one night on September 10th and we really liked it. The rooms are very nice, clean and very quiet place. Anna in the Front Desk was very attentive, super friendly and very professional. She took really good care of us. She goes above and beyond!!!! Edgar was very nice and professional too, he helped us when we were leaving in the morning. The breakfast buffet on the next morning was excellent. The server was very professional and there was a tall Manager who was very friendly and professional as well making sure all the guests were happy.

  • Stayed: September 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Frankie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgar H, Director de Recepción at AC Hotel San Sebastian de los Reyes, responded to this reviewResponded 18 September 2017

Dear guest,

Thank you for your comments. We are so pleased to know that your stay at the hotel was to your liking.

I will forward your comments to all staff, and hope to have you back soon.

Yours sincerely.

Edgar Hidalgo
Front Desk Manager

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Reviewed 29 June 2017 via mobile

Comfy hotel in good location. All facilities that you would expect and very good wifi. Dinner menu is not great but practical. Breakfast is excellent. Didn't yes the gym but looks well equipped. Friendly and helpful service. Will return

Stayed: June 2017, travelled on business
Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgar H, Director de Recepción at AC Hotel San Sebastian de los Reyes, responded to this reviewResponded 30 June 2017



Dear Guest,

Thank you for taking the time to write your opinion about our Hotel.
Your comments are so important for us in order to keep improving our services.
We are happy to know that your stay at the Hotel has been satisfactory and we have been able to meet your expectations.

Thanks a lot and kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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