We had booked this apartement in June 2015 for a week in September. He demanded cash in full and after money was paid there was no more correspondance. We arrived to Salou STRANDED with no place to go. We rang at least 30 times!! So we had paid over 500 euro and then had to book another apartement!! So we had to pay out twice! DO NOT BOOK THIS PLACE IT IS A SCAM!
As soon as the full payment was made all contact ceased. left 2 messages 2 weeks before our arrival asking where to pick up keys and where to meet us. when we arrived an waited for an hour there was no sign of the keys so after traveling for over 12 hours we were told to come back after 4pm and call the number given. 4.15 pm and no answer . i called the 27 times over the space of 20 minutes an he just continued to let it ring. So with no other option the good people of rentalmar.com offered us a apartment for a price we could afford. this apartment was smaller but didn't mind as all we wanted to do was sleep. after checking the booking page the guy had put in the wrong day for the availability it was supposed to be the monday and not the tuesday..but even still on the tuesday i received no phone call as i had left my phone number on the first set of messages i had sent. Deeply disappointing and thankfully we had no children. been going to salou for the last 5 years and this is the first time we have had a problem. lets hope its the last ..
|How easy was it to book the property?||How easy was key pickup/access to the property?|