Definitely not a 4 star, room was ok after we upgraded to a sea view which cost us 300 euros extra for 2 rooms, even then the air con didn't work properly room was not chilled so had to get fans from reception. Rooms were clean and spacious though.
Food was poor in choice mostly catered for other tastes in food, no childrens options really either so we had to eat out so spent another 1000 euros for me and hubby and my son and family spent another 800 euros. This was after paying 4000 pounds for a week all inclusive for 5 people.
The staff did not have any customer service skills especially in the bar, never spoke or smiled at you or asked what you would like just stood in front of you until you ordered your drink. Also all inclusive finished at 11.30 pm so no drinks after this!! Entertainment was not great, pool area was small but there was another pool on 3rd floor which was nice and quiet. Wouldn't recommend this hotel at all.More
- Free Wifi