I was contacted by sandra initially asking me if i could give her a refund because the apartment above me was having refurbishment.i explained i was not notified of any work to be taking place which is true i was not i am not in Contol of any owners plans. I did go up to see the workmen and asked if they could make noise as little as possible .other than that there was little else i could do.i have 3 sunbeds on balcony costing 100e each they are less than 2 years old and they are cleaned regularly.i do leave a card in my apartment stating if there are any issues clients are not happywith to contact me and i would do my upmost to resolve any problems i was only contacted about noise and the damaged parasol base .the base was broken due the the parasolbeing left up in the wind by the said clients . as it was weekend i left a beach parasol hoping it would help.my linen and towels are renewed every 6 months.the bottomline is here that i did not refund the clients money.regards the owner.

hi jenny i am so sorry to hear you were dissapointed with quality of linen as this is so easy to remedy and had you contacted me whilst you were at my apartment i would have been more than happy to change anything.i do know there was anew set of linen made up on beds for you.i normally change all my linen in january but as you have drawn this to my attention i will address the problem this week.i am glad you enjoyed the balcony and i am lucky my apartment is near to the bottom of the hill and only 2 small flights of steps.thank you so much for taking time to review my apartment and i would love to welcolme you back anytime .

thank you so much for taking time to review my apartment .kind regards lynn preece.

hi ,thank you so much for youre kind review.i hope to welcolme you back anytime ,kind regards the owner.