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Reviewed 2 August 2016 via mobile

My bf and I had an amazing week at the cleopatra hotel and returned today! Beautiful hotel, lovely pool, breakfast is just the best, soo much selection!! Highly recommend going bed and breakfast. We ate in americas three nights, twice at 'first love' and once at 'friends' there looked as though there were lots of other places to eat but we preffered los cristianos in general so went there the other 4 evenings which was only a 10/15 minute walk along the sea front. Had an excellent week and loved the cleopatra! Thank you!

Stayed: July 2016, travelled as a couple
1  Thank Yasmin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this reviewResponded 5 August 2016

Dear Yasmin,

Thank you very much for taking time to share such detailed comments of your stay at Cleopatra Palace Hotel. We are truly happy to know that our services were up to your expectations and you enjoyed with us.

Our greatest satisfaction and why we work every day is to offer all our guests a special experience at our Resort.

We are very happy to know that your experience with us has been positive and of course we will be pleased to welcome you again in future visits to Tenerife.

Best regards,

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Reviewed 31 July 2016

Spent a week at this Hotel in July and whilst the staff are very friendly; the pool beautiful and the breakfast fantastic the place lacked atmosphere in the evening. No entertainment whatsoever - as dead as a morgue. You have to leave the Hotel and go out to find any life in the evening - what are the Cleopatra Management Team thinking about as they are losing all their guests` business/money each evening. Just think if they paid for some decent entertainment three nights a week it would be written off by the Bar Sales alone on the first night, it must be costing them a packet
in staffing costs to run an empty bar.

  • Stayed: July 2016, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank lunanbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this reviewResponded 5 August 2016

Dear Guest,

Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations.

I would like to inform you that you are allowed to enjoy every night our shows at Montecarlo Terrace where we have activities to all. However, I will take in consideration all suggestions made and we will continue working hard in our improvements.

Despite this, we hope you enjoyed your stay at Mediterranean Palace and that our services were up to your expectations.

We can only say goodbye with the hope of welcome you soon again.

Best regards,

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Reviewed 31 July 2016

Friendly staff ,great food and clean. All good but was annoyed that you had to pay for use of the gym ,pay 23 euros for an hours tennis,if you did not bring your rackets and 10 euros to bye table tennis bats.You would expect these to be free at this standard of hotel.For these reasons will go back to the H10 hotels where these are free.

Room Tip: pool view was lovely with palm trees outside
  • Stayed: July 2016, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank merryfield54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this reviewResponded 5 August 2016

Dear Guest,

Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations.

We regret that our rules were not up to your liking. However, it is a measure for security reasons due to the high occupancy and for all our guests can comfortably enjoy our services.

If you need more information please do not hesitate to contact us, we will be pleased to assist you.

We look forward to welcome you soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2016 via mobile

Here for two weeks bed and breakfast which is absolutely fantastic the room was standard so clean and Maids excellent lots storage staff very helpful and friendly ... Just great overall pool clean lots beds available you can get hotel towels for €15 which refundable at the end will for sure come back again couldn't fault the hotel in anyway even the hotel cat was clean and friendly ..... 10% discount also at hardrock cafe the entertainment is limited but u can go and use the med palace just beside it but so relaxing and great all over

Stayed: July 2016, travelled as a couple
1  Thank erin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this reviewResponded 5 August 2016

Dear Erin,

Thank you very much for taking time to write your comments and share it with other travelers on Trip Advisor. We are truly happy to know that your stay with us was pleasant and we can only say goodbye with the hope of welcome you soon again.

Warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2016

Excellent hotel,
We have visited the hotel for the third time and we love it more every day, staff work, food, and with the fabulous beach behind the hotel.
I have only a small observation and I have written on several occasions I've been at the hotel. My observation is regarding the entertainment, I remember when I went the first time in 2013 you had one espetacular entertainment we wanted to return the next year. this year we noted that there was very calm in the hotel in the 10 days we stayed, which was different from previous years, and I would like you improve this small observation.
We love the hotel but I think you should put music one day or two days a week in the evenings as it had in previous years.

Room Tip: Rooms are Quieter
  • Stayed: July 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank miguelUnitedKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this reviewResponded 5 August 2016

Dear Guest,

Thank you very much for taking time to write your comments and share it with other travelers on Trip Advisor. I have to thank you also all suggestions made and I will take them in consideration in order to maintain our standars of quality.

We are truly happy to know that your stay with us was pleasant and we can only say goodbye with the hope of welcome you soon again.

Warmest regards,

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