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“Beware... the "All Inclusive" means second rate guest.”
Review of H10 Conquistador

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H10 Conquistador
Reviewed 26 March 2012

I spent a week at this hotel in March. The hotel is lovely, rooms very clean and generally the food is very good...however on the all inclusive tariff there were so many rules and restrictions it was a farce. The wearing of a yellow wristband seemed to indicate that this guest didn't need to be treated in the same way as those on full or half board.

Lunch time at the pool bar has to be seen to be believed as AI guests help themselves to a buffet that is open to the elements and insects and the hot food is cooked well in advance so there is no way of knowing how long the burgers,pizza and chips etc had been sitting there. Guests on Full or half board however get freshly cooked food to order by the resident chef.

If you decide to eat in the restaurant at lunch time the food is fab but AI guests are only allowed to sit outside with the smokers...In the evening AI guests are only allowed to get drinks from the disco bar the concession was that you could get your drink from here and then walk through the hotel reception to drink it in the Piano bar!!! I'm still trying to work this one out. I could go on and on but despite complaining the hotel staff clearly do not see what the problem is. I was told that 70% of guests return so I would assume they must all have avoided the AI option. unfortunately i am resigned to being in the other 30% who have no intention of returning.

  • Stayed: March 2012, travelled with friends
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5  Thank 63Lesley_O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director General at H10 Conquistador, responded to this reviewResponded 27 March 2012

Dear Mr or Mrs,

Thank you for leaving your detailed comments on TRIPADVISOR. Please accept my most sincere apologies for not being able to provide the service that you expected. It is far away from our intentions to make feel All Inclusive Guests less important that other guests. Our All Inclusive guest rate is increasing from month to month, so we understand that this kind of offer is getting more and more attractive. We will use your comments to improve and better our service for the future.

Unfortunately the Piano Bar is not included in the All Inclusive Program. We have decided this because we always have two open bars available at the same time, and this is the only way to keep the table service separated from the self service area.

The food at the pool bar is freshly cooked for all our guests and exposed at the buffet within the European legal food hygiene standards. Insects are not present. The “a la carte” option is also available for All Inclusive guests, but not included in the A.I. program. Food cooked “a la carte” obviously must be cooked upon order.

About the obligation for A.I. guests to eat outside at lunchtime, there must have been a huge misunderstanding. I have checked back with the Food & Beverage Manager and the Restaurant Manager and they were even more surprised than myself. This is absolutely wrong, and all our guests can eat inside or outside during lunchtime; unless weather conditions make it not possible.

Our All Inclusive offer is far over the general standard for 4 star hotels in Spain. All our All Inclusive guests have access to premium beverage brands and can have one “a la carte dinner” with no extra cost in our new Italian Restaurant for every 7 nights stay.

Please accept once again my apologies because we were not able to offer the service you expected. I have used your comments to address the staff and we have done a workshop based on your words.

I remain at your service for any further assistance you may need. Looking forward to welcoming you back,

Yours sincerely,

Tobias Bossecker
Director

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Reviewed 26 March 2012

After travelling for nine hours the last thing you want is to queue for 45 minutes to book in, the reception staff were obviously understaffed and not at all welcoming or very helpful. Although the variety of food was very varied and plentiful, it was all luke warm, especially at dinner time. The pool area is over crowded and there was the usual placing of towels on the best loungers. The rooms were very basic, however they were clean. The evening entertainment was so bad it was funny. How people can go back there year after year I do not understand, they must have much lower standards than I have. Thank goodness I met some lovely guests there who made the whole experience a good one. The hotel is in an excellent position. I will not be going back, we had gone out there to do a recky for our Christmas vacation, we will return to Tenerife but not to this hotel.

  • Stayed: March 2012, travelled as a couple
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3  Thank janet504170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director General at H10 Conquistador, responded to this reviewResponded 27 March 2012

Dear Mr or Mrs,

I am very grateful that you have taken some of your valuable time to let us know your personal opinion about our Hotel and the service that we provide. Your valued comments and suggestions are our basis for improvement, and allow us to ensure that your stay will be an enjoyable experience every time that you honour us with a visit.

I would like to inform you that I am personally looking into the aspects that you found unsatisfactory. Unfortunately our guests arrive to our hotel with busses in large groups, which makes the Check In procedure a little bit difficult. We will work harder in order to improve our friendliness that you mention in this area. About the temperature of the food we have not received negative comments from other guests so far. We have always a Restaurant Manager available at all times during service hours. If a guest notices any kind of problem we would like to know immediately, in order to take actions that can solve the problem.

I understand your disappointment with the experience you have had in our hotel, but it would have been very helpful for you and for us if we would have known about this situation before. We always try to solve uncomfortable situations when they occur. Questioning the standards, expectations and experiences of other guests that have enjoyed their stay in our hotel is not very adequate. In my opinion you comments are offensive to other TRIPADVISOR members.

However, please accept once again my apologies because we were not able to offer the service you expected. I have used your comments to address the staff and we have done a workshop based on your words.

I remain at your service for any further assistance you may need. Looking forward to welcoming you back,

Yours sincerely,

Tobias Bossecker
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2012

We have stayed at this hotel many times. The rooms have all been good, many with excellent sea and mountain views. The location is great! Right by the sea, with miles of easy walking and good wheel-chair access.
The food at Conquistador is good, plentiful and well varied to suit all tastes.
Relaxation by the pool or in the piano bar is a always a delight. Many activities are available for young and old. A real plus is the opportunity to dine out of doors (weather permitting).
The only down-side is the length of time arriving guests have to wait for the very detailled reception procedure. On one occasion we arrived in good time for lunch, but by the time we had registered the dining room was closed. Despite this I would recommend this hotel to anyone who is looking for a comfortable, well fed and well located holiday.

Room Tip: Rooms on the nothwest aspect have the best sea and mountain views.
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  • Stayed: March 2012, travelled as a couple
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5  Thank Harry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director de Recepción at H10 Conquistador, responded to this reviewResponded 25 March 2012

Dear Mr/s.:

We thank you very much to your comments On Tripadvisor. Also we thank you for your loyalty and we hope to have you newly in our hotel.

About the time to check in, we are controlling the times and procedures, and we will try to reduce the procedure needs which sometimes produce a longer check in time as we want to have.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2012

Very good well run hotel, standard rooms are pretty basic but have all that is needed. Staff were very good, friendly and helpful. All inclusive was quite confusing, but this not the hotel's problem.
Food was good, the lunch was better than the dinner, less of a scrum, but always enough to go round.
The position of the hotel was just about perfect, on the beach and close to the centre of the town, just a short walk to anything you might want in Tenerife and out of the way enough to dodge any crowds.

Room Tip: If you like "sundowners" on the balcony ask for centre or right hand block with pool view.
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  • Stayed: March 2012, travelled as a couple
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Thank peter k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director de Recepción at H10 Conquistador, responded to this reviewResponded 23 March 2012

Dear Mr. / Mrs.:

We are very greatful to know your experiences with us. We hope you could have another nice holiday in our (your) hotel.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2012

Strategic location, quiet despite being in the heart of Playa de las Americas, great Atlantic view, next to all the "places 2 be" in Tenerife.Last but not least, excellent service and exquisite food!Looking forward to go back ASAP!

Room Tip: 5th floor was quiet and had great views!
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  • Stayed: March 2012, travelled with family
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1  Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos M, Director de Recepción at H10 Conquistador, responded to this reviewResponded 23 March 2012

Dear Mr /s:

Thank you very much for sharing your comments on Tripadvisor, and we are very proud to have met your expectations. Also how did you enjoy in our hotel, waiting for you coming back soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Conquistador

Address: Avenida Rafael Puig 36, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Playa de las Americas
#7 Top resorts Hotel in Playa de las Americas
#7 Family Hotel in Playa de las Americas
#8 On the Beach Hotel in Playa de las Americas
#10 Spa Hotel in Playa de las Americas
#16 Luxury Hotel in Playa de las Americas
Price Range: RM706 - RM2,046 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Conquistador 4*
Number of rooms: 485
Official Description (provided by the hotel):
Facing the sea in Playa de las Americas, with direct access to the promenade, H10 Conquistador has just been revamped, giving it a very bright and modern design with a maritime feel. You'll be amazed by the extensive range of services offered by the hotel: Privilege, Exclusive Rooms and Services, for stays with that extra touch of exclusivity, Despacio Thalasso Centre, our Health and Beauty Centre for pampering yourself during your stay, and our wide variety of gastronomic options, including new eateries such as the Italian restaurant La Vita e Bella, the Teppanyaki Sakura and the specialised coffee shop Mike's Coffee.​ ... more   less 
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Also Known As:
h10 Conquistador Hotel Playa De Las Americas
Tenerife Conquistador
h10 Conquistador Resort
Conquistador Hotel Tenerife
Hotel Conquistador Tenerife
Conquistador Tenerife
H10 Conquistador Tenerife/Playa De Las Americas

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