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“Great food, service not so much”
Review of Urban Crust

Urban Crust
Ranked #2 of 945 Restaurants in Plano
Certificate of Excellence
Cuisines: Italian
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Reviewed 9 November 2017

We eat at Urban Crust a few times each year. I have reviewed this restaurant in the past and always awarded them with the highest ratings. With this visit, I believe we experienced a more inexperienced staff. It would be understandable if this presented itself with a single individual, but three people appeared to have either little consideration about the customer experience or incomplete training. Examples: Bottled beer delivered without glasses, iced tea without sweetener, Pizza without plates. In each case it took more time to correct the situations than it should have. The food was great as always!

    • Value
    • Service
    • Food
Thank Oldguy1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 441 reviews

Reviewed 24 October 2017 via mobile

It has been long time since we have left a restaurant with such an upbeat feeling. The food was superb, but Hannah made the night great. She was so knowledgeable and enthusiastic, we could have thrown her the keys and let her make all decisions for us. We did take most of her suggestions, and we were glad. The black and blue pizza was a huge hit. My favorite part was the great crispy crust. For a night we were reluctant to go out, we can't wait to go try another tasty pizza!

Thank Two_Wilsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017 via mobile

Excellence place to have a drink and eat Pizza. Great fir couples or small group of people . 3 stories of fun

Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017

We got the pizza-of-the-month and it was very good. Service was brisk but not overbearing. Prices were very reasonable. We will go back.

    • Value
    • Service
    • Food
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

A unique pizza quality place. Going there for years. Cozy atmosphere, beautiful top of the roof patio. Live music occasionally. You gonna love it! Not every pizzeria, even in Italy,
comes close to UC - I had an opportunity to compare!

Thank Levon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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