We eat at Urban Crust a few times each year. I have reviewed this restaurant in the past and always awarded them with the highest ratings. With this visit, I believe we experienced a more inexperienced staff. It would be understandable if this presented itself with a single individual, but three people appeared to have either little consideration about the customer experience or incomplete training. Examples: Bottled beer delivered without glasses, iced tea without sweetener, Pizza without plates. In each case it took more time to correct the situations than it should have. The food was great as always!
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