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Reviews (170)
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Reviewed 17 May 2017

A fun girls long weekend. Perfectly situated to most Waco's interests. A free trolley stops right on the side. The hotel itself was clean. Breakfast was just enough. The staff was very friendly and helpful with any inquiries. Pets are welcome too. The pool area was perfect, just wished for an outside pool. Easy walk to the Silos, bakery and the entire Magnolia complex.

Room Tip: The studio was perfect
  • Stayed: May 2017, travelled with family
    • Value
    • Service
1  Thank chris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Courtyard by Marriott Waco, responded to this reviewResponded 18 May 2017

Dear Chris s,

Thank you for the fantastic review of your stay at the Courtyard Waco. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We also appreciate your kind comments regarding our courteous associates. Thanks for being our guest, and we hope to welcome you again soon.

Best Regards,
Jody F.
General Manager

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Reviewed 15 May 2017

Shanice at the front desk made the stay. She was super-sweet, handled our check in perfectly and made great recommendations for dinner nearby.
I stayed in two Courtyards and a full service Marriott last week and this CY, while a little tired, had the most comfortable bed all week.
While tired and in need of a reno, the place is spitshine clean and well taken care of.
It is walkable to many restaurants and sights.

  • Stayed: May 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Hartford0021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Courtyard by Marriott Waco, responded to this reviewResponded 17 May 2017

Dear Maria F,

Thank you for being loyal towards our brand and for including Courtyard Waco in your travel plans. We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality and convenient location made it even more memorable. I will be sure to share your compliments with the entire team, especially with Shanice for the job well done. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip.

Best Regards,
Jody F.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017 via mobile

The hotel staff was nice, and the room was comfortable. For $250/night I expected a little more. The "bar" area was a little nook off of the main lobby. I ordered a Margarita, and it was not the best I had ever had. The next morning I went to the same place to get my Starbuck's coffee, and it was not very good either. Aside from that, the staff was friendly and the room was nice. I'm not sure it was worth $250, and probably won't pay that price again for that type of hotel.

Stayed: April 2017, travelled with family
1  Thank redcarbennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Courtyard by Marriott Waco, responded to this reviewResponded 1 May 2017

Dear redcarbennett, thank you for taking the time to review your stay with us. We are pleased to note how happy you were with our accommodations and friendly service. With that being said, I am sorry you feel we did not merit the rate you paid. We conduct surveys to make sure we are competitively priced with hotels of the same caliber in our area. We appreciate all of your great feedback and hope to have you as our guest again!

Best Regards,
Jody F.
General Manager

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Reviewed 19 April 2017

We had a block of rooms reserved for a wedding and the staff was more than accommodating to us all. They made sure we had a great stay with everything we needed. Steven worked the front desk during the evenings and helped us out by calling the shuttle to take us downtown. Jay was our driver and he was excellent also. They were very friendly, polite, and timely with getting us to and from the hotel. Great 2-night stay!

  • Stayed: April 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank Shelbi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Courtyard by Marriott Waco, responded to this reviewResponded 19 April 2017

Dear Shelbi R,

Thank you for taking the time to post such wonderful feedback about your stay at Courtyard Waco. It is great to receive confirmation that our efforts are making a difference. Your compliments will be shared with our team, especially with Steven and Jay, so we can thank them personally for the work they are doing. We would like to congratulate you on your wedding, and we hope to have you back with us soon.

Best Regards,
Jody F.
General Manager

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Reviewed 12 April 2017

Check-in (2/5) - Checked in using the Marriott mobile app, and while the keys were ready, the room wasn't assigned, and room preferences weren't looked at until I arrived. I am not sure what the point of checking in early here was. I was not recognized as rewards member at all (this was my 75th night for the year, moving me to Platinum level).

Room (2/5) - The toilet and shower were obviously overlooked and not cleaned completely after the last guest, this was a little gross to be honest. Bed is comfortable, and room is updated and modern. TV is on the small side for similar properties. The room really stinks of odor cover up

Overall (2/5) - You get the feeling that the property is tired with a layer of lipstick to try to cover it up. The hallways, workout room, and grounds need some help to bring this to a modern level.

  • Stayed: April 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Nick_biz_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Courtyard by Marriott Waco, responded to this reviewResponded 12 April 2017

Dear Nick_biz_traveler,

Thanks for feedback on your recent stay with us. Our team strives to ensure an exceptional experience for each guest, and we are sorry to hear we did not meet your expectations. We hope you'll accept our apologies for failing to deliver and that you will give us another opportunity to show you we truly value your patronage.

Best Regards,
Jody F.
General Manager

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