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465
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All reviews basketball court great hotel home away from home full kitchen living room fitness center excellent stay place to stay hot tub complimentary breakfast oatmeal staff was very friendly easy access convenient location baylor university hospital elevator
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Reviewed 11 September 2018

Easy to find, quick and friendly service, rooms were well cleaned, ample parking, well lit parking lot, complimentary breakfast was great, no issues with the complimentary WiFi, we were very pleased with the whole stay

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank jamesaf2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodwaco, Manager at Homewood Suites by Hilton Waco, Texas, responded to this reviewResponded 11 September 2018

Thank you for the great feedback! We appreciate the opportunity to earn your business and look forward to having you back in Waco. If we can assist you with a future reservation, please let us know. We have just started setting items out for breakfast earlier on the weekends!

With Hospitality,
Homewood Suites by Hilton - Waco - Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018 via mobile

Hotel staff was nice..very helpful.. however..I requested an upgrade to a whirlpool suite and had the confirmation..but was pretty much ignored...I let it go... breakfast..or lack there of..both morning nothing ready..had to wait..even for fruit. Biscuits soggy wet nasty. Eggs..when they got them out...not good..cold..bacon could break your teeth... coffee was cold Everytime in wanted it thru out my stay...room was ok clean..

Date of stay: September 2018
Trip type: Travelled with family
1  Thank 69vickiey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodwaco, Manager at Homewood Suites by Hilton Waco, Texas, responded to this reviewResponded 11 September 2018

Thank you for the feedback! I'm sorry that your breakfast experience was not up to our standard. We take your feedback seriously and will visit with our team accordingly. We appreciate the opportunity to earn your business and look forward to having you back in Waco. If we can assist you with a future reservation, please let us know. We have just started setting items out for breakfast earlier on the weekends!

With Hospitality,
Homewood Suites by Hilton - Waco - Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018

We were traveling from 700 miles north on August 31 and, at 7:30 PM, decided to stop in Waco overnight before proceeding home to South Texas. We were able to obtain the last available room in Homewood Suites and were most grateful to have a place to stay during a Baylor football weekend. The hotel clerk was gracious and welcoming.

The lobby was attractive. However, the rest of the property is in dire need of freshening and renovation. Our room was spacious, but looked shabby, The king-sized bed was positioned in too small a space. One side of the bed was approximately 5 inches from the wall, which made access to the bed problematic. Also, in that tiny area, there was no room for a small table or lamp. Also no reading light was provided for one sleeping on that side.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank Samuel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodwaco, Manager at Homewood Suites by Hilton Waco, Texas, responded to this reviewResponded 11 September 2018

Thank you for the great feedback! We appreciate the opportunity to earn your business and look forward to having you back in Waco. If we can assist you with a future reservation, please let us know. We are pleased to announce that we are doing a remodel beginning at the end of the year.

With Hospitality,
Homewood Suites by Hilton - Waco - Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018 via mobile

I have stayed here many times and it’s always reliable. I wish there were a few more amenities, but they get quite a lot of the business in the area, so they probably won’t make any real improvements. Two things I would change that wouldn’t break the bank would be to start breakfast at 6:00am on the weekends (business travelers are gone before it starts) and please get better pillows, my neck still hurts.

Date of stay: September 2018
Trip type: Travelled on business
1  Thank 379bradw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodwaco, Manager at Homewood Suites by Hilton Waco, Texas, responded to this reviewResponded 6 September 2018

Thank you for the great feedback! We appreciate the opportunity to earn your business and look forward to having you back in Waco. If we can assist you with a future reservation, please let us know. We have just started setting items out for breakfast earlier on the weekends!

With Hospitality,
Homewood Suites by Hilton - Waco - Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018

Large rooms and that are great for families. Lots of amenities but i wish the social hours were on weekend too. The prices are the same so I kind of feel like I am getting ripped off. However, I liked the hotel and would definately stay there again.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank mikann1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodwaco, Manager at Homewood Suites by Hilton Waco, Texas, responded to this reviewResponded 4 September 2018

Thank you for the great feedback! We appreciate the opportunity to earn your business and look forward to having you back in Waco. If we can assist you with a future reservation, please let us know.

With Hospitality,
Homewood Suites by Hilton - Waco - Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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