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The St. Regis Deer Valley
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Reviews (895)
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Reviewed 4 weeks ago

Therefor they have little regard for Starwood program perks or hotel patrons, its all about the bottom line for their "residence owners", I was told this directly by a hotel representative (assistant to the manager), after speaking with Starwood and them saying one thing, and the St. Regis not honoring the Starwood standards. Its a shame to see "hospitality" services to be so inhospitable....

Stayed: February 2018
Thank oztravelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri T, Manager at The St. Regis Deer Valley, responded to this reviewResponded 3 weeks ago

Dear oztravelz,

We are disappointed that you were not able to stay at our property and we do apologize that there wasn't more we could do as your reservation was book as a fully pre-paid non-refundable rate, our reservations team does recommend the purchase of trip insurance on those type of reservations. We do also apologize for any confusion regarding SPG policies but cancellation polices are established on a per property basis and therefore there is no specific standard so we were honoring on property's policies. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

LOCATION:
The location is great -- right near the Mountaineer lift on the Deer Hollow run. The resort itself is kind of off the beaten path, unlike the Stein Eriksen, which is right next to Silver Lake lodge and a bustling ski school outpost, so there isn't much foot traffic. Getting to the resort is fairly straight forward- although a lot of other reviewers expressed that getting to the resort is difficult, we had no issues. We took an uber straight to the front gates of the hotel with all of our luggage. Just make sure you put in the upper St regis address and you don't have to take the funicular with all of your stuff. We had no trouble getting through the gated community. It was a quick 45 minute drive from SLC airport just as we expected.

ACCOMODATIONS:
The hotel decor is rustic luxury, but kind of underwhelming in terms of ambience. The lobby felt pretty standard for a ski lodge. We've stayed at other St Regis in the past, and the lobbies have had more of a "wow" factor. The rooms and bathrooms are well equipped, but there is no coffee maker which was kind of a disappointment. We had a Deluxe room and it was very spacious for two people. There was a little foyer area which was perfect for storing bulky ski gear and keeping it out of the way. We didn't have a great view -- we overlooked the entrance to the hotel which was a disappointment, so ask for a mountain view. The two major downfalls of the room: 1. SO HOT. The air conditioning was on full blast, and it felt airless/stuffy each night when we were sleeping. They sent an engineer to "fix it" but he just pressed some buttons and it didn't feel like there was any change. 2. the water temperature was also all over the place. Sometimes it was scalding, other times turning it up to the hottest temperature produced a lukewarm experience.

AMBIENCE:
A quick note that this hotel seems to cater mostly to families. If you are looking for a romantic getaway, this might not be the best choice. There were kids everywhere, including running through the bar in their swimsuits. They have lots of free hot chocolate, live music for kids in the lobby some evenings, family movie nights and story time. Despite it's name, this is a very kid friendly hotel that is great for the whole family.

SERVICE:
Overall, really really lacking. When we arrived, front desk seemed bored and was unwelcoming. When we left, the bellmen literally stood there and stared at us as we struggled to load all of our bags in our Uber, never offering to help. When our room was made up each day, certain things were not replaced (we had to call down and ask for lotion because we never got any), and they removed one of the robes out of our room for no apparent reason. We also never got slippers, and when my husband called to ask if he could get some, they said they were experiencing a "slipper shortage" and they couldn't provide any. When we arrived to the hotel, I also noticed our sheets had stains on them! I also found empty fireball bottles and dirty paper towels next to the sink in the bathroom adjacent to the hotel restaurant... In general, most hotel staff seemed young & untrained, and most certainly did not live up to the standards of St Regis service. Overall the service was more on par with a Westin.

FOOD:
The food overall was very good for a lodge. There is free coffee/tea in the lobby every morning (with almond milk, which is a great touch!) There is also a "grab and go" bar in the lobby that has oatmeal (~$18) and breakfast burritos. We ate breakfast in the J&G grill each day off the a la carte menu. The short rib hash, egg white frittata and pancakes were great. We also had dinner twice in the J&G bar - the mussels and chili were good. Burger was okay. Our expectations were low going in and we expected to eat in Park City each night, but the bar ended up being a great option.

SKI VALET:
Let me preface by noting that there is a lift ticket office AND a Jans ski rental on site, which is unbelievably convenient. We booked both online ahead of time. However, the Jans experience was kind of chaotic - long line, disorganized and unnecessarily complicated to get what you needed. Worth going in first thing in the morning or at the end of the day. Little did we know what was in store at the ski valet: every morning was sheer pandemonium. The valet was understaffed and it took forever to get our boots. Patrons of the hotel were angrily trying to get their equipment themselves because it took so long. Kids are running around while their parents are yelling at the manager who offers excuses about how they lost a lot of workers who had temporary visas. Just an overall incredibly unpleasant experience. After two days of this, we learned our lesson and decided to keep our boots in our room overnight just so we could avoid it each morning!

SPA/GYM/POOL:
Spa was great. Great facilities, great massage. THE highlight of the hotel experience. It was also the only place there were no kids running around. The only place in the hotel that the service was actually great. Very pricy, but worth it. Better than another remede spa I've been to. Gym was also well equipped although a bit stuffy. Pool consists of one large main pool that we didn't think was very well heated and two hot tubs which fill up fast once the lifts close. No pool attendant in sight any of the times we went - also empty beer bottles and dirty towels littered the area around the hot tub.


AMENITIES:
There aren't really a lot of amenities, so to speak. The main "amenity" is the ski in ski out location/ski valet and the free hot chocolate in the afternoon. Free water bottles are also very abundant. For being platinum, you get a $40 credit (NOT per person) for breakfast each day and the buffet is $40 per person. It just seemed kind of parsimonious relative to the platinum benefits at other St Regis hotels. There is no welcome drink, and the daily champagne sabering costs $1.00 for 1/3 of a glass of champagne which seems a little tacky.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank spunkypear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri T, Manager at The St. Regis Deer Valley, responded to this reviewResponded 4 weeks ago

Dear spunkypear,

Thank you for your thorough review of your stay. We greatly appreciate your feedback and we apologize for the areas where we did not quite meet the mark but we are always striving to improve our guest experience. We are delighted that you enjoyed the bar and spa and were able to relax. We must note that the small charge for the champagne toast after our nightly sunset sabering ritual is due to the Utah state liquor law. Thank you again for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018

I've been to luxury hotels around the world, but I have to say that the St. Regis deer valley ranks near the top. The first thing you'll notice about this regal place is the fact that the main hotel is separate from the welcome area - In fact, you need to take a funicular from the welcome house at the bottom of the mountain to the top where the hotel is. You do have to wait a bit for the funicular at times when it's busy, but trust me, it's worth the wait for the view.

After a short 5 min ride to the top of the hill, you'll arrive at the third floor of the majestic St. Regis. To your right will be a nice outdoor seating area with firepits and views of the slope and the mountain. To your left will be the St. Regis Bar with their classic bloody mary drinks and the opulent JG Grill (especially if you like Jean George) The 2nd floor has some shops but more importantly the Remede spa (definitely take a tour of the spa and the tranquility room). Finally the first floor has your check-in desk, additional seating area and a library for you to sit in and relax. Also, don't forget the St. Regis traditions (Hot chocolate in the afternoon, coffee in the morning, champagne sabering, and smores to boot)

Check-in was quick and efficient, we left our luggage their and went to Park city to hit the slopes ($10 uber ride or 15 min bus ride). Highly recommend the convenient and free bus system in Park City! There was a small hiccup where I got a call saying my room was ready, but it wasn't actually my name (must have mixed things up). When we did go back for check-in, we were upgraded (thanks St. Regis) and our butler took us up to our room and showed us how it worked. Don't forget that shoe shining and 2 piece clothes pressing is free as well!

We were in a luxury suite so we had a kitchen, dining area, sitting area, 1/2 bath, then standard master bedroom with full bath. The room had a humidifier which was great given the dry mountain air. Also the fireplaces were very homey and warm. The balcony is great, but no one was out there given how cold it is. I've always been a huge fan of the remede bath products, I think they are very luxurious compared to every other hotel I've been in. You really can't have a more luxurious and great night sleeping than the St. Regis.

Only demerits that caused me to give it 4 stars were some small issues we had - The showerhead was rusty and green. I also couldn't get the living room TV to turn on with the remote after a while, not sure what that was about. And the bathroom scale was missing a foot.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Doughbuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri T, Manager at The St. Regis Deer Valley, responded to this reviewResponded 4 weeks ago

Dear Doughbuy,

Thank you for your review of your stay. We are delighted that you enjoyed your stay with us and we appreciate your feedback on the areas where the room did not meet The St. Regis standards and we will be sure to pass this information on to the appropriate department. We hope you will visit us again in the future! Thank you again.

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Reviewed 17 March 2018

First of all this is a beautiful hotel in an amazing setting. There is a bit of a learning curve in maneuvering through the hotel - it just adds to the adventure...

The hotel is located directly next door the the Deer Valley ski lodge and has ski in/out and ski outfitting amenities. Apple maps initially took us to a gated entrance where we were turned around and given direction to another location. When we found the valet entrance - there was no one there. No biggie - we grabbed our bags and went inside to the lobby. Again - no one there. Ok... we'll figure this out - maybe this is one of those hotels where the real lobby is on another floor. There are no signs that explain where to go - and the sign on the elevator says "funicular" - so we hop in. One floor up to another lobby and around the corner to the "funicular" which is a glass enclosed lift. Still no signs but we assume the lobby must be - up there. So off we go and once up top - no lobby or check-in. I go to the bar and ask and the bartender says - go down the hall and take an elevator down to the first floor. We're still digging the adventure aspect of all this and drag our bags down the hall to the elevator to the first floor and viola! amazing beautiful lobby! Check in was very helpful in explaining that I must have missed the valet team and I'd need to go back down to check in with them.

The room was nicely furnished with a fireplace although a bit small. Bed was very comfortable. The staff is very friendly and helpful. Restaurant, bar, room service and ski team were all first class.

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Youneedavacation_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri T, Manager at The St. Regis Deer Valley, responded to this reviewResponded 4 weeks ago

Dear Youneedvacation_11,

Thank you for your review of your stay. We appreciate your feedback regarding our lower level as we are always trying to make our guest's arrival as smooth as possible but we are happy you enjoyed the adventure of our slope side paradise tucked high up on the slopes of Deer Valley Resort. We hope you will visit us again in the future! Thank you again.

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Reviewed 12 March 2018 via mobile

Did not stay here just rode the funicular up the side of the mountain. That in itself was really cool! We went to the bar outside and were met by very friendly and extremely accommodating staff. Heaters all around so it was not too bad. Temp was around 13 degrees. Great drinks and what a view! It began snowing hard while there and made it really cool. We stayed and watched the ceremonial saber and champagne. Really enjoyed our time here.

Stayed: February 2018, travelled with family
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri T, Manager at The St. Regis Deer Valley, responded to this reviewResponded 4 weeks ago

Dear David H,

Thank you for your review of your visit. We are delighted that you enjoyed our sunset sabering ritual and cocktails and we hope you visit us again in the future! Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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