Stopped by to buy a pair of snowboarding gloves. The manager gave me a discount on what it is supposed to be a descent pair of gloves but one glove broke when I adjusted it at the mountain. I wore them all day and stopped by the shop on the way back to see if they could exchange the gloves. Al, the manager was very rude and reluctant to provide any customer service stating that once merchandise is sold the shop is not responsible and that they do not do any exchanges for damaged goods sold.
I asked him to provide me with the manufacturer contact information and he refused to help with that too. I was respectful to Al he did ask me to leave the shop and that he was done talking. I shook hands with him and thanked him for the horrible customer service. I would never recommend any of my friends to buy or rent any gear from this shop.
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