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Review of Black Dog Sports

Black Dog Sports
Ranked #1 of 9 Shopping in Killington
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Attraction details
Owner description: Black Dog Sports is a progressive ski shop that focuses on 5 core themes to provide an excellent product to customers. These 5 core themes are listed below: (1) The best HAND-tuning service in the Killington area. Nobody else goes old school like us to offer a superior tune on your ski/board gear.(2) Diverse rental/demo fleet that can offer guests many affordable gear options.(3) Black Dog Sports has an ideal location within the Mountain Green Resort that is easily within walking distance to the Snowshed base area at Killington Resort.(4) Excellent customer service from knowledgeable, friendly ski and board professionals. Our staff is just as professional in the shop as they are ripping up the slopes of Killington!(5)The sheer volume of our ski/board accessories allows us to be sure that we can get you that pair of goggles, hand warmers or gloves so that your time on the hill is a great experience. Come see what we're all about at Black Dog Sports. To find directions to our shop, just utilize the map function below, that'll lead you to the right place for all your ski/board needs!
Reviewed 14 March 2017

We had planned to grab our gear later Friday night so we could head straight to the mountain Saturday morning. Someone in my group had called and asked if we could come later in the the night, and whoever they spoke with said "sure, no problem. There will be no issues." Well, this was completely WRONG. We were told to wait for ONE HOUR without even being spoken to. The workers told us that we would be taken care of, but nope. We were then told that we had to go home because the workers had to go to sleep. IS THAT A JOKE?! Completely disappointed. If I could give this shop zero stars, I would. I DO NOT recommend this place. Horrible customer service, nasty workers, and 100% not worth your time or money in that small shop.

Thank erin l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 21 reviews

Reviewed 10 March 2017

We just visited Killington this week for the first time. We stopped into Black Dog Sports early in the morning to rent our equipment and were able to get rentals for our family in no time. It was a big savings from renting from Killington resort, and much more organized than any place we have rented from. The staff was super friendly, helpful, and very professional. When we returned our equipment it was just as easy and enjoyable. We will come back here for sure, and would strongly recommend them to anyone going to Killington, and especially those staying at Green Mountain Resort.

Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2017 via mobile

Never ever go to this store- the ultimate disappointment. We were planning on arriving in Killington late Friday night so we called the store a few days in advance and they told us that as long as we are at the store by 10:30PM we would be good to go. We arrived at 9:30PM and asked the sales attendant if they would be able to help us that night and they assured us we would. We waited on line for about 45-55 minutes and were constantly told that we would be helped. After waiting around for almost an hour we were kicked out of the store. The workers were the rudest, most unprofessional people I've ever come across and they had no remorse that we wasted our entire night trying to get assistance, and no remorse that they lied to us about half a dozen times when constantly promising help. We never received an apology and no effort to make amends was ever given. I am horrified that a sales establishment like this is in business and I plan on reporting them to the BBB for a thorough review and audit.

1  Thank marjoriep530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2017

Rented some skis and board for the weekend. Prices, quality and service were all top notch. When we walked in, the few staff members were busy with other customers, so the owner, Dave, came out from his work area to get us started with the process. They were willing to swap out any gear we did not like and when we came back the next day to get one more set of skis, they upgraded us for the standard price. BTW, the shop is into music, so if you are hard core, you will know their logo.

Thank Riding94FXLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 January 2017 via mobile

Dave and his crew got me fitted for a snowboard and out on the slopes in no time. I happened to show up at the same time 15 other people did too. That didn't matter. They were all extremely courteous and efficient. Best part is, the Salomon board was pretty awesome, and it was half as much as renting on the mountain. Do yourself a favor and go see Dave.

Thank DiciFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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