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Reviewed 1 November 2016

Nothing but great things to say about this place. The rooms are clean and comfy, and the staff are friendly and very accommodating. The breakfast on Sundays is scheduled for a 7:30 am start, but the staff opened it at 7 pm for people like me that needed a early start. Would definitely return.

Date of stay: September 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank EndyBOSTON
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2016

As long-term Marriott customers, we would like to share the experience we encountered on Friday, October 21st.

On check-in, clerk on duty, had an unprofessional attitude of “flippy” comments throughout the check-in process. We requested a “quiet” room away from road noise as much as possible and her response was to the effect - “doesn’t everyone who comes in here.?” On and on with her biting, flip comments. We understood she was trying to give us a room as close to our request as possible. INSTEAD, we were given room 101, next to the exterior doors at the end of the building which was used often until late at night. The doors would slam shut with each use consistently throughout the late evening and early morning. We did not sleep well due to the noise from the doors use as well as the road “noise” from I-89 and I-91. We believe the clerk did not respect our request and, in fact, it appears to us she chose an unacceptable room counter to our request- NOT an Marriott experience we have encountered at any other Marriott location.

We appreciated the clean room, comfortable bed and the well-stocked breakfast bar.
Also, we appreciated the friendly clerk on duty when we checked out on Saturday morning.

We did not appreciate the clerk's unacceptable attitude nor the lack of rest we had paid for at the Fairfield Inn & Suites.

Room tip: Rooms away from the exterior doors to the parking lot.
Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank CarolnPat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph H, Front Office Manager at Fairfield Inn & Suites White River Junction, responded to this reviewResponded 27 October 2016

Thank you for your recent stay and for your valued feedback. We are addressing the issues you mentioned in your comments. As a team, we can use this feedback to learn and improve. I can assure you that your experience is not typical of a stay at our property. Friendly customer service is a top priority at our hotel and we get many good reviews when it comes to our staff. If you like, I would be happy to discuss this matter with you personally, and I'd also be happy to handle any future accommodations for a future stay if you're in our area. Thank you once again for your thoughts.

Best Regards,

Joseph Higginbotham
Front Desk Lead

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2016

I stayed here on a Saturday night in October, following a college football game. Although the property and parking lot appeared to be half empty, the room rate was a staggering $170 for a generic Marriott box hotel in an unassuming area. I'd last stayed here 5 1/2 years ago, so I expected a decent room and "okay" value.

The room and overall guest experience would have been okay for $110 or maybe even $120. But for $170, it is grossly deficient.

Example: after watching a football game in 40 degree temperatures and in the rain, I wanted to get warmed up before dinner. The room thermostat was set to "Cool" when I arrived, and the reading was 66 degrees. I pushed the button for heat, and cranked it up to 75. An hour later, the room had warmed up to 69. I left the thermostat set to 75, and when we returned from dinner after another hour, the room had leveled off at 71. Does the thermostat even work?

Example: I tried to call the front desk to complain about the heat. But the room telephone was disconnected. What? $170 and I don't even have a working room phone?

Example: The toilet seat obviously had not been changed since the hotel was built over a decade ago. It is cracked and discolored. Might be okay in a Motel 6 but in a Marriott property at this price point?

Example: The security lock on the room door does not work; it just turns and turns but the deadbolt does not engage. WRJ is not exactly a high crime area, but I'd still like to have a working deadbolt on my door. Come On, Man!

Example: I wanted to watch the Penn State - Ohio State game, while doing some paperwork at the desk. But whoever designed the room decided to put a 7-foot "armoire" between the desk and the TV, so yoo can't see the latter from the former. That same TV is also almost-invisible from the sofa "sitting area" in the room. And the TV itself is a clunky LG unit, that also looks like it was here when the hotel opened its doors. Seriously?

The bed is okay, and the property is still clean. But if you are visiting White River Junction or Hanover, do yourself a favor and stay at the Hampton Inn next door, or the Courtyard in Hanover.

Date of stay: October 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Quackbury
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph H, Front Office Manager at Fairfield Inn & Suites White River Junction, responded to this reviewResponded 27 October 2016

Thank you for your stay and also for taking some time out of your schedule to share your thoughts. I have to say I find your comments to be a bit surprising. That being said, we listen to all guest feedback and use it to grow and improve our property. We will be addressing the concerns that you mentioned internally with our maintenance team so they don't impact future guests. Regarding our rates: while they are a bit higher this time of the year, there is also much more demand, as your stay was on a weekend during foliage season. I would happy to discuss any issues further with you if you'd like. Thank you once again for your valued feedback.

Best Regards,

Joseph Higginbotham
Front Desk Lead

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Reviewed 11 October 2016

Beautiful rooms. Very clean. Great breakfast with plenty to choose from. Everyone was very nice. Couldn't beat the price. I stayed Oct.1 and 2.My husband had total knee surgery at the VA and I stayed here. Wish I had the first 3 nights. Would definitely stay here again.

Date of stay: October 2016
Thank colby0415
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2016

We took a two week trip from Ga. through the Northeast. Saw lots of colors and oohed and aahed a lot. While traveling we always rate the place we spend the night. This place would have to be near top of our list. Room was large,bed was very comfortable, shower was great and the breakfast was very good. If we ever travel back to this area we would definitely stay here again.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 44TonyS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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