We live an 1 hr 30 min from here. We came to visit with our mom for Mother's Day. Service absolutely horrible. Steak was burnt black hard. Steakhouse burger red inside. Food came out Luke warm. Never heard of 2 18% gratuity charges on a bill. Mgr was not professional. She did adjust bill but in order to win customers back you try to do whatever in your power to fix the problem. I can't say nothing really good about this place but the waiter. I felt bad for him bc the cooks cause him to not get good tips. We arrived to eat st 6:30 and got all our order at 9:15. I see why the wait was not long. I will NEVER visit this place again. I'll eat at Burger King before I go bck here. This place. Outside lighting fixtures are out so that should have told me something. Worst Ever. I will b calling Corporate tomorrow .