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“This place is a disaster”

Texas Steakhouse & Saloon
Ranked #97 of 132 Restaurants in Danville
Price range: US$5 - US$20
Cuisines: Steakhouse
More restaurant details
Restaurant details
Dining options: Dinner, Reservations
Description: Texas Steakhouse & Saloon is a casual dining Steakhouse. Our menu is full of appetizing items with an emphasis on steaks. We also have award winning ribs, fresh seafood & chicken, as well as a variety of garden fresh salads, appetizers & homemade desserts. We pride ourselves in serving a great meal with value & variety in a family friendly environment. Dine In - Take Out - Catering
Reviewed 19 September 2017

We came in from out of town to visit family, looking for a good steak joint. Well, this is not the place. Don't get me wrong, the steak was not bad, but the service is horrible. It was a Sunday night and they were out of almost everything - ribs, bread, servers, etc. Only 3 servers in the whole restaurant. We requested a table for 4 people, but we were seated at a table with 3 chairs all the way in the back (the furthest from the door) even though we had a disabled person with a walker with us. I guess they thought he was going to sit on his walker. They didn't even bring a 4th chair or offer to help - I had to go find a chair in the corner and bring it to our table. The manager did come over and talk to us about all of our problems and was very nice, but wow this place is a mess. I would not recommend it. If you want steak drive a few minutes away and go to Outback.

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Thank isnina02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 26 September 2017

Hi. I apologize for your poor experience. We strive to exceed your expectations and we obviously fell short of that. Please submit your contact information at texxassteakhouse.com so the Regional Director can reach out to you. Thank you for your feedback as it is always important to us. Christine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 76 reviews

Reviewed 15 July 2017

This used to be one of my favorite places to go for lunch. My teacher colleagues and I would choose Texas for our workdays just about every time. My family would get takeout for dinner, too, pretty regularly. Unfortunately, over the last few years, the food, cleanliness, and service have gone so far downhill that we've just taken it off our list of choices. :( I don't see us ever going back. :(

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Thank Jo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 18 July 2017

Hi. I apologize for your poor experience in our Danville location. We strive to exceed your expectations and we obviously fell short of that. Please submit your contact information at texxassteakhouse.com so the Regional Director can reach out to you. Thank you for your feedback as it is always important to us. Christine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

We had some friends come from out of town to visit for the week end. My wife and I took our out of town guest to Texas Steak House in Danville, Va. I was presently surprise that there was no wait. Now I know why. We started off with an appetizer of Campfire Cheese Fries and a Starter Sampler. The cheese fries were chewy and at room temperature. The Starter Sampler had a mix of luke warm and room temperature items (weird). We all had ribeye steaks. I had the 15oz ribeye and my wife had the 12oz ribeye. Same with the couple that was with us. We all order medium rare and got instead well, well done. Again the side dishes were barely warm.
I just don't get it. It's not like the place was packed full of customers. I wanted to complain but my wife didn't want be to embarrassed in front of our guest. Since she wouldn't let me complain there..I'm complaining now on here. I'm very doubtful that we will be back there anytime soon. BTW: the waitress was very good and despite the poor food we left an excellent tip.

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Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 18 July 2017

Hi. I apologize for your poor experience in our Danville location. We strive to exceed your expectations and we obviously fell short of that. Please submit your contact information at texxassteakhouse.com so the Regional Director can reach out to you. Thank you for your feedback as it is always important to us. Christine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2017

We have eaten at Texas Steakhouse & Saloon on two visits to Danville (from Texas, no less!), and both visits have been enjoyable. Good food; good service; reasonable price.

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Thank Lalo_de_Mexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 18 July 2017

Thank you for your kind review. We are so pleased you enjoyed. We hope to see you again soon. Christine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2017 via mobile

We live an 1 hr 30 min from here. We came to visit with our mom for Mother's Day. Service absolutely horrible. Steak was burnt black hard. Steakhouse burger red inside. Food came out Luke warm. Never heard of 2 18% gratuity charges on a bill. Mgr was not professional. She did adjust bill but in order to win customers back you try to do whatever in your power to fix the problem. I can't say nothing really good about this place but the waiter. I felt bad for him bc the cooks cause him to not get good tips. We arrived to eat st 6:30 and got all our order at 9:15. I see why the wait was not long. I will NEVER visit this place again. I'll eat at Burger King before I go bck here. This place. Outside lighting fixtures are out so that should have told me something. Worst Ever. I will b calling Corporate tomorrow .

Thank tricesmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Support-JP, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 24 May 2017

Hi. I apologize for your poor experience in our Danville location. We strive to exceed your expectations and we obviously fell short of that. Please submit your contact information at texxassteakhouse.com so the Regional Director can reach out to you. Thank you for your feedback as it is always important to us. Christine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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