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Extended Stay America - Richmond - Innsbrook
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Reviews (88)
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All reviewsfurniture storehome away from homelong termquiet at nightsleeper sofaclean roomshotel is locatedstaff was friendlycomfortable bedrichmondhighway
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26 - 31 of 88 reviews
Reviewed 10 October 2016

The location of the Hotel was very good. There were several places to eat. The room itself was very clean and roomy. It was a home away from home.

The service was execellent. All front desk clerks were friendly and very nice.

Room Tip: Good value.
  • Stayed: September 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank swforester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Richmond - Innsbrook, responded to this reviewResponded 14 October 2016

We appreciate you taking the time to write a review and for choosing to stay with us. It is good to know that you were able to have an excellent stay at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2016

Good area, good clean rooms, Family oriented... Not a lot of works stay here. More families then workers. Only have one bad thing about this hotel,,, NO POOL... Other then that good prices... Clean rooms and nice staff..

Room Tip: First floor is best.
  • Stayed: August 2016, travelled on business
    • Value
    • Location
    • Service
Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2016

Found a good deal on Priceline Express for this hotel. Check in was easy and the staff was really nice. The room was very clean but the a/c didn't work especially well (the room was coolish but still very humid). No coffee machine in the room, but decent coffee with the grab & go breakfast beginning at 6am in the lobby. Unfortunately, a couple times our card key stopped working -- maybe they reuse the same ones too much? Despite the hotel being quite full, including a busload of youngish kids, the room was quiet at night. Overall a good stay.

  • Stayed: July 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Saya_Senang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Richmond - Innsbrook, responded to this reviewResponded 10 August 2016

Thank you for taking the time to write a review about your stay. I am pleased to read that you found the conditions of your room and our hotel favorable. Because of you review, I have notified our maintenance engineer about the a/c issues so it will be fixed promptly. Thank you for bringing this to our attention. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2016

We have stayed at an Extended Stay America in another city. This location has the typical newer furnishings and the staff was friendly. The largest outage was the cleanliness of the front door, lobby and hallways. We detected a smell of musk and animal odors. Also, the air conditioning unit in the room did not cool the room efficiently. If these items are corrected, this location would attain a superior 2 star rating and be up to the standard of other Extended Stay America locations.

  • Stayed: July 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Whiccup2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2016 via mobile

My friend and I were in town for a medical conference at the Hilton but no rooms were available there. The only rooms available were at this motel.

When I check into a hotel, I typically look at the packet of information usually found in the room somewhere. There was no information because there is nothing here.

If you expect any amenities at all, don't stay here. No ice machine, no wash cloths, no coat hangers, no coffee pot, absolutely nothing in the kitchen. Rooms are not cleaned daily. There is a sliver of soap in the tiny bathroom (bring your own-it's not worth it). Any towels you need must be collected at the front desk and you have to bring down your own dirty towels to the front desk-this seems like a public health concern to me-for the front desk person. Refrigerator was very noisy and froze all the food I bought.

If you are desperate for a room, pack like you are going camping and bring what you think you will need.

This might be a good place for groups of students traveling for sports competitions etc.

Stayed: March 2016, travelled on business
1  Thank Meg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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