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“Sad and Rundown Propety ”

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Crowne Plaza Hampton Marina
Ranked #10 of 26 Hotels in Hampton
Reviewed 19 August 2017 via mobile

I remember staying at this hotel in the 1990's when it first opened and it was really nice. The location in old town Hampton on the marina is fabulously situated. The owners and management should be fined for letting a nice property go downhill. This his a neglected hotel.

The staff is fantastic - friendly, helpful, and hospitable - they deserve a better place to work too! If it were not for the lively staff, I'd give this place one star based on the rundown feel of many areas of the property.

The lobby, bar and restaurant are nice, and the rooms are okay, but the bathrooms are awful. My teenage son put down a towel over the dingy and cracked tiles on the shower floor. I couldn't change hotels, it was sold out. My folks in other roooms had hit or miss responses to their rooms. The marina view surely made a big difference - but I had a view of the garage :-(

The only saving grace is the great location. Lovely Hampton University is across the marina, and the harbor tour boats are right outside the hotel's front doors. There's also a nice plaza with live music and a nice museum next door.

Nearby Buckroe Beach is a gem I shouldn't even write about as it seems like the best kept secret in the area. Only ten minutes away from this hotel and you don't have to brace the long trek and congestion at Virginia Beach (warning - no major tourist amenities - so that's the trade off).

The staff said it's being turned into a Hilton property so I hope it gets a big update!

Stayed: August 2017, travelled on business
Thank mjfilms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded 19 August 2017

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15 - 19 of 497 reviews

Reviewed 14 August 2017

This review is late but our stay was very good. The room was huge and extremely comfortable. The only complaint was the restaurant downstairs lets out strong smell through out the hallways. Other than that I highly recommended this hotel, it's very gorgeous. The price was really low and I am a happy customer.

Room Tip: Ask for a higher room and if possible a corner room
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  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank MND95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded 15 August 2017

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Reviewed 9 August 2017

Had to spend several days here, great location at the marina . The hotel is dated and in real need of a upgrade. The rooms were not very clean, the sheer drapes in my room were badly broken, the shower was over a tub, but there was no stopper for the tub, so no chance of a bath. There were small holes in the bathroom wall where apparently something had been mounted. The entry door was somewhat difficult to open, as you needed to first pull down and then pull up. My daughters room the shower floor was almost black so she had to put a town the shower floor before showering. We also saw a large cockroach run up a wall in the dining room on our first night, and saw another one on the floor by the elevators on the third floor. The staff we met were friendly and helpful, but this place needs help, as in fixing and remodeling.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank borgcalif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded 10 August 2017

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Reviewed 9 August 2017 via mobile

I have stayed at many Crown Plaza Hotels. This hotel needs upgrades quickly. Room too small. Bathroom tiny. Sink cracked. Poor lighting in bathroom. Tile in shower was horrible. Restaurant was wonderful and food was great.

Stayed: August 2017, travelled with family
Thank Johnetta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded 10 August 2017

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Reviewed 8 August 2017 via mobile

This place surprised us a little. The building is a little older but still quaint and well decorated. There was live jazz in the lounge. The breakfast was honestly a combination of every Single thing that I like for breakfast. Biscuits and gravy, scrambled eggs and cheese, bacon, sausage, cinnamon rolls, apples with cinnamon and more!

The room was nice although the shower door was broken so it was difficult to open and close.

Nearby there're several eating options including fishing and dinner cruises if you want to book.

This hotel was a pleasant little surprise and we loved our short time there.

Stayed: August 2017, travelled as a couple
Thank G039260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melvin N, General Manager at Crowne Plaza Hampton Marina, responded to this reviewResponded 9 August 2017

Thank you for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hampton Marina

Address: 700 Settlers Landing Rd, Hampton, VA 23669-4035
Phone Number:
Region: United States > Virginia > Hampton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 26 Hotels in Hampton
Price Range: RM 355 - RM 713 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hampton Marina 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
Nestled between renowned Hampton University and the celebrated Virginia Air & Space Museum, our lodging is the only waterfront hotel in Hampton, VA. Our newly renovated guest rooms provide floor to ceiling views of downtown Hampton or the Hampton River. ... more   less 
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Also Known As:
Crowne Plaza Hampton Marina Hotel Hampton
Hampton Crowne Plaza

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