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Best Western The Hotel Versailles
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Reviews (211)
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All reviewsroom doorone nightcoffee machinenice breakfastrooms are smallbudget hoteltwo nightsintermarche supermarketreceptionistversaillesparis
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13 - 18 of 211 reviews
Reviewed 29 March 2017

This hotel has well equipped rooms with modern decor.Although the rooms are small they provide a kettle,mugs, tea and coffee and a very smart magicmix coffee machine. There was also a safe.The bathroom had a hairdryer and the usual toiletries. We knew that the hotel restaurant closed for evening meals at the weekends so when we arrived having travelled all day we hoped to find somewhere to eat locally.There isn't anywhere and you need to drive the couple of miles back into Buc for the nearest place.The reception has limited opening times, shutting at 8pm on Friday and 3pm on Saturdays. The receptionist explained this and there are contact numbers etc incase any problems arise. You will be given a door code to let yourselves in once the reception has closed.We found this limited reception facilty wasn't a problem.
Satnav:We had the address as rue which our satnav would not recognise. It did recognise avenue, but we had driven around quite a bit before we found the hotel. If you don't have satnav Intermarche is directly opposite so follow the signs for that.

Stayed: March 2017, travelled as a couple
4  Thank Kelly39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2016 via mobile

A nice small hotel near Versailles but not in. A good 10 mins drive. Rooms are small but comfortable and the breakfast Buffett is decent.

Staff are helpful and there is a small lounge area to relax. All in all a good little 3 star hotel at reasonable prices for the area.

Stayed: December 2016, travelled on business
2  Thank 575MarkT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle D, Gérant at Best Western The Hotel Versailles, responded to this reviewResponded 16 December 2016

Dear Sir,
All team of The hotel Versailles are happy to read your feedback about your stay in our hotel. Your satisfaction is very important for us and we'll use your comment to perform in the future. We hope to welcome you an other time. Waiting, we wish you a merry christmas and a happy New Year. Regards, Christelle Delecroix, the Manager.

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Reviewed 3 December 2016 via mobile

This was my second time to this hotel, I was really disappointed. Room was unclean and they forgot to flush the toilets!
Breakfast was ordinary, tasteless eggs and either you have to press oranges for fresh juice or just take the orange juice bottle.
I think this hotel needs really some refreshing for its getting old. Given the price and my three year old experience I expected better.

Stayed: December 2016, travelled on business
1  Thank Atatouille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle D, Gérant at Best Western The Hotel Versailles, responded to this reviewResponded 5 December 2016

Dear Sir,

On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly.

Yours sincerely, Christelle Delecroix, The Manager

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Reviewed 14 November 2016

This is overall a solid 3 star budget hotel. The hotel itself is older and their best rooms are tiny, they are equivalent in size to a stateroom on a cruise ship. We unfortunately we were not given the room we had chosen on the net. We booked and payed for their largest and best superior room using booking.com's room example photo. Unfortunately the room photo did not match the room we were given.

side note, we have experienced this problem before with booking.com.

Unfortunately the room we got was the hotel's tiniest "superior accommodation" needless to say, we were extremely disappointed. I have to say though, that the hotels receptionist did an exemplary job! Even though we did not get the room we were promised (none were available) the front desk clerk made appropriate concessions. She was kind, she was professional and she was willing to accommodate us.

I feel that It's also important that I compliment the housekeeping staff, they were helpful, and in spite of the rooms feeling a bit cheep and tired, we found that the staff had kept them clean and tidy.

The breakfast was really good as far as three star hotels go, and so again I feel the need to commend the staff. Their pro visionary service was as good as, or better than many 4 star hotels.So, if you're looking for a great economy hotel this would be it.

Last note; there is no elevator in the building, and because of it, hotel patrons are forced to climb three flights of stairs in order to get to the superior rooms.

Room Tip: If you book a room for only two guests, you`ll be assigned their smallest room.
  • Stayed: November 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank SweetDiAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle D, Gérant at Best Western The Hotel Versailles, responded to this reviewResponded 15 November 2016

Dear Madam,
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Effectively, the picture for the superior room on "booking" was not valid, you saw the family room. We have make the necessary to change it immediately. Thank you again.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Christelle Delecroix, the Manager.

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Reviewed 4 November 2016 via mobile

Have stayed here a few times. The rooms are OK. You get a free bottle of water and the coffee and cookies in the room are nice. Customer service is pretty good as I once had a broken toilet seat on arrival and it got replaced right away.

The breakfast is very average...same items every day with tasteless eggs and sausages. Avoid dinner as well...has disappointed on multiple occasions. Service always been very kind, though.

Stayed: October 2016, travelled on business
Thank Frederik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle D, Gérant at Best Western The Hotel Versailles, responded to this reviewResponded 15 November 2016

Dear Sir,
Thank you for having taken time to write us about your stay in our hotel. Sorry for the desagrement with the toilet seat. We'll use your feedback to perform in the futur. I am very surprise for the breakfast which you found average because we have a lot's of complimentary about it. I hope to see you an other time to propose you a better experiment. Best regards, Christelle Delecroix, The Manager.

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