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11 - 16 of 776 reviews
Reviewed 8 July 2021

our room on the 11th floor 1101 had a broken shower and roaches. we took videos and complained to the front desk staff who said they couldnt do anything because we booked through 3rd party! I wouldnt recommend this hotel to your pets!

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Connector40892420739
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 June 2021

We booked this hotel as a last-minute deal after driving for two full days and desperately ready for a good night of rest. The location is convenient and the public areas look nice, but unfortunately we definitely did NOT get any rest.

Shortly after checking in I set off to get some ice (the machine on our floor was not working and there was a sign directing us to use the one on a different floor. Slightly inconvenient but no big deal.) When I got back to the room my sister said that while I was gone, the pipes in the bathroom had started making a loud knocking noise, so she had called to ask maintenance to check it out. We had planned to just get to the room, shower 1200 miles worth of road trip away, and fall asleep fast.

Instead we waited 30 minutes for maintenance to arrive. He informed us that someone had been working on a pipe and the noise shouldn't happen again, but that he'd see if there was another room we could move to just in case. Not wanting to unpack or shower or anything until we knew if we'd be moving rooms, we just sat around waiting. That wait lasted 45 minutes, with the pipe continuing its unbelievably loud rattle about every 10-15 minutes. At that point, too tired to even think, we called the front desk to see what was up. She said they were sold out and didn't have another room to move us to. If someone could have just told us there was no other room available when it first came up, we could have made other hotel plans for the night, but at this point it was around 11 pm and we were way too exhausted to consider moving, so we closed the bathroom door, put a towel along the bottom to try to muffle the noise, and tried to sleep. The pipe continued the knocking noise every 15-ish minutes all. night. long. Around 3 a.m. I seriously considered going out to the car to sleep - even in the middle of a not-great downtown neighborhood, it would have been more peaceful. I was in tears when the alarm went off the next morning, knowing I had a long day ahead on almost zero sleep.

If you eliminate our Room from Hell, the hotel overall was fine, although definitely a bit dated. The parking situation was weird, there's no breakfast offered, the pool is still closed, the fridge in our room was quite loud. But the security guard patrolling the hallways was nice, the beds were fairly comfortable, and the lobby looked nice. Decent, but not worth what we paid even if you ignore the problems we had.

I've been a travel writer for over 10 years, during which I've stayed in everything from unbelievably luxurious suites to the cheapest roadside motels, and this was without question the worst hotel night I've ever had.

Date of stay: June 2021
Thank andbluesky
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 June 2021

Elevator was broken, I was on the twelfth floor. I had to use the stair three times before they started letting us use the service elevator. The carpet in my room had food crumbs, the shower/tub was making a clanging sound all night, the furniture has stains, the tv remote didn’t work and the toilet is made for a child.

Date of stay: June 2021
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Quentin M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 June 2021

My room was clean and quiet. The view was beautiful and the facility seemed safe and secure. I will definitely stay here again...the parking is only $10 a day! My stay does not validate any of the criticisms I have read.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank guthriebills
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 May 2021

My family and I came to visit VA beach for the weekend and booked the hotel earlier this morning. I called around 6pm to confirm checking in later tonight wouldn’t be an issue, we arrived at 10:30pm to find that they couldn’t find a reservation in the system. My husband explained to the “Manager” Xiomara that he has the confirmation email and immediately she’s rude telling us well we aren’t in the system. After she thoroughly looks she then finds that our reservation has been cancelled , not by us. His card had been charged and the hotel never called us to notify us as she said they were suppose to. She proceeds talking with the other associate about some room and my baby is crying, because he’s tired - clearly she found the mistake and should be fixing it but has barely acknowledged us. I told her that we need a double, she never addresses that. My husband told her that my baby was tired and needed to get his medicine, so we just really need a room, she proceeds to get smart with him “well your reservation was cancelled so I’m trying to fix it” that’s when we finally had enough and had words with her. I told her clearly she’s the manager and asked who’s her manager or over her - she refused to give me a name and kept saying she’s the manager. Please understand that by staying here Xiomara the “Manager” has zero training in proper customer service, lacks good communication skills, and beware of her unnecessary attitude. She maintains a constant attitude and makes the errors of the hotel the customer’s issue. Xiomara has no right to be in a managerial or even customer service position based off of our experience tonight.

Also, the rooms aren’t nearly as great as the picture. The carpets, I wouldn’t walk on with socks and the refrigerator in our room was disgusting.

Date of stay: May 2021
Trip type: Travelled with family
1  Thank O667DCcourtneya
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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