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Traveller rating
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All reviews sea view german clients half board the hotel offers hotel location is relaxing stay excellent breakfast breakfast and dinner plenty of sunbeds pool area stayed for nights bars and restaurants mallorca inlet seafront cala beaches
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2 - 7 of 441 reviews
Reviewed 12 August 2020

The best thing about this hotel is the location which is peaceful and relaxing - however that is where the positives end. Despite quite friendly staff, the new management of Grupotel have let this hotel down badly. I came here in 2019 under different management and it was much better - most notably the food and drink.
Breakfast is terrible now, the scrambled eggs are dry and unappetising, the egg station is basic and they need to know how to cook a decent omelette. The same breakfast spread comes out everyday without any variance or change and the whole covid spacing system makes the experience tiresome and long. I was dreading breakfast by the end of holiday. To say they were doing their best was not good enough - you expect much , much more from a 4 star hotel.
Do not have the salmon from the lunch menu - I have never been given such old, over cooked food in my life. It smelt horrible and tasted horrible and was an indicator of how this hotel has gone downhill badly. One of my friends had the salmon too and it looked tougher than the sole of my shoe!
I don't like to write reviews like this - but this hotel has the makings of a good hotel but seriously needs a big and better push from management. There was was no soaps or products in the bathroom and the some bathroom towels looked like they had been used since the 1980s.
The staff were happy enough, but the overall product and quality of food and drink needs to improve for a 4 star hotel to call itself that.

Date of stay: July 2020
    • Location
    • Rooms
    • Service
Thank DB9_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2020 via mobile

Positives:
The seafront view, the location (20 minutes walk to the seafront street of bars and restaurants of Cala Ratjada), the cheap drinks.
Negatives:
No soap in the bathroom, cheap champoo / shower gel (all in one), the average furniture. It didn't feel like a 4* hotel...

Date of stay: July 2020
Trip type: Travelled solo
1  Thank Jeremy_JB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2020 via mobile

We stayed in Grupotel from 1-8 March 2020. Awesome view at the sea from our balcony, 2nd floor.
We as vegetarians could choose from a large scale of different foods.
All employees were just friendly and caring. We would love to come back again.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank 520stefant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grupotelaguait, Guest Relations Manager at Grupotel Aguait Resort & Spa, responded to this reviewResponded 14 March 2020

Thank you very much for being our guest, for choosing our hotel for your holidays and as well for taking your time to write such a wonderful review about our hotel.
I am happy you had such a wonderful experience with us.

We hope to welcome you back soon.

Gracias,
Rowan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2019 via mobile

This is one of the best hotels I stayed at. Amazing food and service and SPA. A perfect calm spot close to hectic village! Beautiful walk by the sea, and closeby There are some small beaches and a greate viewpoint!

Date of stay: October 2019
Trip type: Travelled as a couple
Thank NinaR1385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2019

Fantastic, stunning location, right on the seafront.
Check-in with a complimentary drink!
Everything is very quiet and chilled out.
The staff are extremely welcoming and chilled out.
Fantastic buffet for breakfast and dinner - HALF-BOARD is worth it.

The hotel is on it's own so you will need to walk/ drive or cycle if you would like to go into town.

Room tip: Rooms on the South end of the row get the sun for longer
Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
Thank C K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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