Arrived during a bit of a thunderstorm in the evening. Nothing we aren't used to. Reception was very welcoming, got us checked in quickly. We had two twin rooms side by side, my daughter and elderly mother in law in one, and my young son and I in the other. We had emailed ahead and let the hotel know in advance that my little boy has severe Autism, and would require certain extra attentions in place, to cover his needs, which were all taken care of without any issues. There was a good variety of dishes available; salad, soup, prepared fish, meat and pasta dishes, vegetables, chef on hand at his grill to cook a further choice (meat and fish) on request. Desserts were varied and plentiful, with two choices of ice-cream, fruits, mousse, cakes, yoghurt and so on. Everything looked well presented and tasty. Breakfast was a similar buffet style with cold meats and cheeses, a variety of breads, (a toaster is provided) fruits, cereals, yoghurt, pastries and chef with eggs and bacon at the ready on his grill, accompanied by prepared sausages, tomatoes, mushrooms etc, hot and cold beverages, We didnt go hungry all week. AJ has a limited diet, and issues with attention span and crowds etc, but during mealtimes, the staff were ready to offer assistance and prepare him meals according to his requests. They never even batted an eyelid when he had a meltdown and...Arrived during a bit of a thunderstorm in the evening. Nothing we aren't used to. Reception was very welcoming, got us checked in quickly.
We had two twin rooms side by side, my daughter and elderly mother in law in one, and my young son and I in the other. We had emailed ahead and let the hotel know in advance that my little boy has severe Autism, and would require certain extra attentions in place, to cover his needs, which were all taken care of without any issues.
There was a good variety of dishes available; salad, soup, prepared fish, meat and pasta dishes, vegetables, chef on hand at his grill to cook a further choice (meat and fish) on request. Desserts were varied and plentiful, with two choices of ice-cream, fruits, mousse, cakes, yoghurt and so on. Everything looked well presented and tasty.
Breakfast was a similar buffet style with cold meats and cheeses, a variety of breads, (a toaster is provided) fruits, cereals, yoghurt, pastries and chef with eggs and bacon at the ready on his grill, accompanied by prepared sausages, tomatoes, mushrooms etc, hot and cold beverages, We didnt go hungry all week. AJ has a limited diet, and issues with attention span and crowds etc, but during mealtimes, the staff were ready to offer assistance and prepare him meals according to his requests. They never even batted an eyelid when he had a meltdown and stood in the dining room screaming, nor did they grumble when he wasn't responsive, or being distracted with his toys.
Our room was clean and simple, with a walk in shower in the bathroom. a TV, safe and fridge were available, although the only English channels are ITV and BBC. but to be honest who goes on holiday to watch TV?
Housekeeping were excellent; they cleaned our room every day, made the beds up with lovely clean crisp white sheets, towels were changed when I needed fresh ones, without the need to ask!
Tips: If you want clean towels, place your dirty/wet ones in the bath/shower or a tidy pile on the bathroom floor. Its international Housekeeping code for "I would like clean towels please!". Not rocket science!! Likewise, when AJ's bed needed changing, I stripped the bottom sheet/ mattress protectors off and left them in a neat pile to alert the staff. I never understand why holidaymakers make things difficult for the housekeeping staff, and then complain because they can't read your mind! Also, if you have meals/drinks in your room, try returning your used crockery to the dining room; that's not their job. Don't be lazy!
There were ample toiletries available, in a little basket in the bathroom and a dispenser on the shower wall. A stool and hairdryer were also provided.
The pool area was nicely set out, and well-furnished and as it was end of season, fighting for sun-beds was unnecessary. The water was a bit nippy though! A chair hoist is available for disabled guests to get them in and out of the pool and there is a railed off children's section. The ground floor (disabled access available) rooms opened with a patio onto the pool.
Across the street was the hotel's gym and cycle hire facilities, which sadly I wasn't able to make use of due to having my little boy with me. The local area was quiet, with a good variety of shops, bars and cafes, the sea and promenade literally a two minute stroll away. There is local transport available, and a great variety of places of interest to visit, as well as various tours/trips to book. (well stocked leaflets in reception!)
This was AJ's first holiday abroad, and potentially could have been a disaster, without the special attention given to his needs by the hotel, and the staff who were all amazing. They were all friendly and attentive, and we were made to feel very welcome.
My ONLY sadness was that the other guests were ALL German and generally not very friendly. Unknown to them, I DO speak German, and was able to understand their comments that I should smack my child! Because who thinks its acceptable or even possible to beat a disability out of a child?
Finally in summary, if you want a five star experience, pay for it and go elsewhere. If you are looking for a decent family/couples budget holiday in a lovely small family hotel, this is your place, look no further!
Love you guys, hopefully we will be back!! :)More