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Traveller rating
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9
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1 - 6 of 230 reviews
Reviewed 10 April 2018

Surprice with the 5 star raiting at this hotel.
We love to test hotels on the island since we are working with turism. This one was on the list since it was 5 star. Belive our surprice when we found old fashion rooms with uncomfortable beds and pillows. The all include restaurant was a disappointment. The main courses look like they have been there for a while and the chef who cook that evening, over cooked both the lamb and the fish.
The staff was really nice and friendly and tried to do their best to make everyone happy.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank MonicaKGF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPRR_Management, Manager at Hotel Serrano Palace, responded to this reviewResponded 25 April 2018

Dear guest,

we feel sorry about our Hotel not being the type of hotel you were looking for. The fact that the enormous majority of our guests do no share your opinion does not help much.

Anyway: We thank you for your opinion which will be of great interest for our Chef.

Best regards

The Hotel Management
Joan C. and Ines K.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

Good 5 stars hotel, large rooms and bathrooms. Located 20 m from a crowded small beach ( there is a lovely beach ~700m away after the harbour) Good breakfast buffet, a bit less impressed by the dinner one. Room's furniture is a bit oldish. Would be nice if the floor halls would be air-conditioned as well as it can get stuffy... Very nice and helpful staff.

Date of stay: August 2017
Trip type: Travelled with family
Thank Michel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017

Hotel Serrano is a beautiful hotel close to the beach of Son Moll. This beach is extremely busy and far too small for all the surrounding hotels. Also hotel Serrano can be too crowdy, not IN the hotel, but outside: poolarea too small, no beds available at 11 AM, Germans were reservering their beds already at 08 AM in the morning.
The staff is amazing: extremely friendly, good food and nice management.
We would not return in high season, but may be off season this might be the right place.
There is a terrace on the roof where you can sunbathe without bathing suits...but..there is no sign that this is a - Nude only - location. So you might be surprised by other guest coming in their bikinis while you are lying there.. so beware :/

Date of stay: July 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank susank480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

As all English reviews, very much German. Average food, no outdoors dining very corporate no atmosphere. Extra charge for beds around pool and top terrace pool.

The best thing though was the spa and personal trainer Victoria. I had one to one yoga sessions every day for no extra cost. Huge shame this is not advertised as she was BRILLIANT.

Eating out is a must as loads of lovely restaurants with beautiful walk around to harbour.

Date of stay: July 2017
Trip type: Travelled with family
1  Thank jogygogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2017 via mobile

We spent a week there. The weather was beautiful. Totally enjoyed going to the beach Son Moll. Spent our afternoons on the pool. The area is a great location. We had a junior suite wich is very spacious. Two balconies one looked to the beach and the other to the pool. At night when you open the doors is great breeze. The food is excellent there. A great variety for breakfast buffet and also for dinner buffet. Very friendly personnel. Also great for accommodating for your needs. We had a great time. This was our second time there. Some great entertainment to at night after dinner. They come up with so cool ideas if you stay on the pool around lunch time.

Date of stay: June 2017
Trip type: Travelled as a couple
Thank LadyHeart7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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