Our stay at the hotel was an enjoyable one. The hotel was clean and immaculate. The grounds felt safe as it was surrounded by walls and small buildings.

Now onto the food. My favourite part. The breakfast and dinner both offered plenty of variety. It is an open buffet and you get state of the art cooked dishes. On Friday there was an amazing special grill which was the highlight of the dinners!

Finally the staff were very helpful. Leticia in particular part of the waitress team was very friendly and had a big smile on her face at all times which was warming.

We found that the hotel does get a lot of German visitors. Which the hotel does recognise with the German themed food and entertainment. But that didn't bother us.

All in all a great stay and definitely would recommend Protur Turo Pins Hotel.

We stayed at this hotel in August - so peak of the holiday season and in a lot of ways it was fabulous. Despite being full the atmosphere still felt relaxed, nowhere was over-crowded and the place was immaculate. The layout - low rise buildings forming a very large 'courtyard' meant the place felt safe for the kids and a really nice location despite being in a town.

The food was generally very good - I would recommend going B&B and then paying sometimes to eat there in the evening as there is little or no price penalty paying on individual nights versus going half-board and it enables you to eat out sometimes.

Like a few others have mentioned I wouldn't say this was a 5* hotel but there were so many other positives (great pools, friendly staff, good food, good facilities) that it doesn't matter.

I only have two real negatives:
1) The first might sound simple but it really affected our holiday. There is no drinking water available on site!!! It simply isn't acceptable, particularly in a good hotel in a hot country, that your only option (if you were to follow the rules) is to buy small bottles of water at the bar - if we had always gone down this route we would have likely spent 20 EUR per day on water! The water in the rooms should either be drinkable or there should be water fountains or purified water in bottles available for free. We solved this problem by going out and buying large quantities of bottled water from the local supermarket but bringing it back in the heat was a pain and, although noone enforced it, against the hotel rules.

2) It isn't really made clear that if, as a family, you are in one 'suite' then the adults will be sleeping on a sofa bed in the living room as there is only 1 bedroom (unless the kids stay up as late as the adults in which case they could). It wasn't a major issue but it was less comfortable and had to be packed away each day. Again, given we were in a '5* hotel' it should have at least been made clear as you wouldn't expect this.

We have come on a family holiday, the hotel is located in a beautiful and quiet area, 5 minutes walk to a lively area filled with bars and shops.
The hotel is pleasant, clean, and very fun to stay
The hotel staff is professional and courteous
The dining room is amazing, the staff are professional and courteous, the food delicious and there is a very large variety of food
Director of the dining room Victor an amazing and hearty man
In short it is highly recommended