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Reviews (428)
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All reviewssaladspecial mention to pacopool areabar stafftea and coffee making facilitiesrooms are smallrestaurant managerevery nightsmall fridgeevening mealsea viewon an all inclusive basisair conlovely hotelshort breakplenty of varietybars and restaurants
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Reviewed 20 August 2017 via mobile

We wanted to spend amazing vacation at the hotel. We paid a lot of money for 'all inclusive' But when we came we were told that we have to paid for international cocktails 50% of price. And I think it should be in all inclusive as well. Other drinks in all inclusive was quite poor. Only beer was drinkable. Next disappointing came with the hotel restaurant. Choice of food was very poor and small. This is not a **** hotel!!! I visited *** star hotel in Menorca last year and the difference is gigantic! Beach was near and very beautiful. Sea was not cold and I saw a few fish. The Area was very nice too with a long beach promenade. I would visit the same place again, but not the same hotel!!!

Stayed: August 2017, travelled as a couple
1  Thank Ter Č
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director de Recepción at Hotel THB Gran Playa, responded to this reviewResponded 22 August 2017

Dear Guest,

Thank you for sharing your experiences with us. We regret to know you were not satisfied in our hotel.

Our All Inclusive service includes a wide selection of national drinks. For the international drinks and cocktails there is a 50% reduction.
As our objective is always to achieve customer satisfaction, we will organise a meeting with our Food & Beverage Department in order to improve our service.

We would be very glad to see you again.

Best regards from the staff of THB Gran Playa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

August 2017 , Arrived at the gran playa majorca , because we arrived so late we didn't get to speak to anyone at reception . When we did we were given all the information we needed from a lovely lady called Ralitsa, who helped us quiet a lot while we stayed there. The rooms are not massive but perfectly formed , they are light and bright with a small fridge and tea and coffee making facilities.The beds are so comfortable we had two twin beds put together so we had lots of room and a very comfy sleep. There is a safe which you pay for, for each day you are there, but have to pay a 10 euro deposit which you get back when you leave ,also adaquit wardrobe space and shelves and a small balcony . The rooms were kept lovely and clean each day but the lovely polite staff who would always greet you with a hello.We stayed for breakfast every morning , the dining room is lovely , and the choice of food is amazing , you definitely wouldn't go hungry.The hotel also has a small spa and gym with steam room and sauna with lovely views to the sea .The pool area is quiet snug but lovely , you have to be really quick though and put your towel on your sunbed or you don't have a chance , which I thought was unfair as people would leave their towels and not show up to the pool till quiet late we would of been and gone before they even arrived ! .The hotel is situated very close to the beach ,which is stunning. You are surrounded by shops bars and restaurants, you really are in the heart of everything ,which was just as well as the evening entertainment could of been a lot better .I would definitely stay at the gran playa again ,but it would be nice if you could pick your own room as the top floor facing the sea was the best view. Thank you for a very comfortable and pleasant stay..

Room Tip: Cannot choose own room they are allocated
  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank MerseysideCookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director de Recepción at Hotel THB Gran Playa, responded to this reviewResponded 22 August 2017

Dear Guest,

It has been a pleasure for us to know you have enjoyed your holidays in our hotel. Thank you for sharing your experiences for future travellers.

We take in consideration your suggestions about the sunbeds at the pool area. Our objective is always to achieve customer satisfaction.

We hope to see you again as soon as possible.

Many thanks for choosing THB Hotels.
Best regards from the staff of THB Gran Playa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

Me and 3 others went here to celebrate my 30th birthday and we thoroughly enjoyed our stay! The staff are so lovely and friendly, even the cleaners were so polite (the bar staff were just the best) they brought me out a cake and a bottle of bubbly on my birthday and all sang to me which as so lovely! The pool area is relaxing and is kept very well. The hotel is spotless, the rooms are all new and such lovely decor. We had half board and the food was very good (although I do think you should be given at least one glass of water with your evening meal, we had to pay for water as we were not all inclusive). The beach is around the corner and there are bars and restaurants right outside (perfect location) Adults only which is great when you just want to chill and relax especially this time of year. We would all deffo go back! Pool area can get busy so get up early if you want a bed as everyone reserves with towels although they are not allowed to :/

  • Stayed: August 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank MrsM0077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director de Recepción at Hotel THB Gran Playa, responded to this reviewResponded 22 August 2017

Dear Guest,

We gratefully thank you in advance for your positive feedback. It has been a pleasure for us to know you have enjoyed your holidays in our hotel.

Our aim has always been the same: to satisfy our customers.

We hope to welcome you as soon as possible, and we wish you happy 30th birthday.

Best regards from the staff of THB Gran Playa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

Not the hotel fault But went with Jet2 and there were only 20 people on the bus to the resort but went to Alcudia and playa mouro first so we were the last couple on the bus to our hotel 2 hours later, hotel lovely and spotless, only 5mins from the beach that was beautiful and clear waters, food for evening meal was excellent fresh fish and plenty of choice, But breakfast was disappointing! poor bacon and sausage, eggs nice, fresh fruit and some cakes, Sorry to say but the Entertainment let this hotel down, very average singers, so we were out every night plenty going on on the prom and town, would come again hoping there would be better entertainment,

Room Tip: rooms at the back nice and quiet , 4th floor sea view
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank tedWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director de Recepción at Hotel THB Gran Playa, responded to this reviewResponded 22 August 2017

Dear Ted,

Many thanks for taking the time to write your comments which help us to improve our service. We regret to hear that you were not satisfied with your shuttle bus.

We will continuously work on our Food and Beverage Department, and Entertainment.

We hope to see you again as soon as possible.

Best regards from THB Gran Playa Team.

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Reviewed 8 August 2017

stayed at gran playa first two weeks in July with my wife on an all inclusive basis,
the hotel was of very high standard throughout, location spot on two minutes from beach, restaurants, bars, shops etc. friendly helpful staff all round, comfortable clean bedroom, pool area very good, all bar drinks and meals were brill, could not fault this hotel, would highly recommend this hotel to anyone, found Can- Pica fort a bit expensive if we were eating / drinking out in resort, but the resort, beach etc. is fab !! Hope to go back sometime. thanks to all at gran playa for a lovely holiday/

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank mervmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director de Recepción at Hotel THB Gran Playa, responded to this reviewResponded 11 August 2017

Dear Customer,

It has been a pleasure for us to know you have enjoyed your two-week holiday in our hotel. We appreciate very much your comments which help us to improve our service.

Many thanks also for your recommendation to future travellers.

We hope to welcome you as soon as possible.

Many thanks for choosing us.
Best regards from the staff of THB Gran Playa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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