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Reviews (435)
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All reviewssaladpool areaspecial mention to pacotea and coffee making facilitiesevening mealbar staffair consea viewrooms are smallrestaurant managersmall fridgeon an all inclusive basisevery nightlovely hotelshort breakplenty of varietybars and restaurants
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21 - 26 of 435 reviews
Reviewed 1 April 2018

Again we are heading to this lovely hotel in May 2018.We have stayed here at least once a year for the last 37 years and we can honestly say we cant understand any really negative reviews.The rooms are cleaned to a very high standard and the staff are very pleasant and helpful without exception and theres always quite a good selection of food with a Chef cooking fresh on the grill as well.All in all we think this hotel deserves a good honest review and we have no hesitation recommendingThe Gran Playa Hotel to everybody.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Gwendoline36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director de Recepción at Hotel THB Gran Playa, responded to this reviewResponded 10 April 2018

Dear Gwendoline,
We appreciate very much your positive comments about the hotel, services and staff. Your recommendations and loyalty will serve for future travelers.
Thank your very much to reserve another year a room with us. For us it will be a real pleasure to welcome you again in May at the THB Gran Playa.

Best regards from THB Gran Playa team.

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Reviewed 7 January 2018

Hotel was clean, a little tired in places but ok.
Bar service of an evening was good but during the day was hit and miss.
Pool was nice but small; however some people 'claimed' their sunbeds and then disappeared doing what they wanted to do. So you had no where to lay by the pool, and there were empty beds with peoples belongings on!!!
I wouldn't come to this resort again so wouldn't stay in this hotel. Nice main street but bars/restaurants on the beach definitely watered down the drinks!!!

Stayed: June 2017
1  Thank janeya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director de Recepción at Hotel THB Gran Playa, responded to this reviewResponded 16 March 2018

Dear Guest,

We regret to hear that you have not enjoyed your stay with us.
Your comments are very important for us in order to improve our service.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

This hotel is perfect, its décor, equipment and staff! All facilities were good, like rooms, swimming pool, restaurant, reception. Friendly staff which was very customer oriented.
Richly provided meals, buffet form with lots of choices. (Critical remarks: small elevator and only two to serve 177 rooms and the rooms on the seaside did have only briefly sunshine in the early morning)

Room Tip: Sea view is the best side, less noisy street than the other side. Only disadvantage seaview was: only sun in the early morning hours)
  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Walter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director de Recepción at Hotel THB Gran Playa, responded to this reviewResponded 15 November 2017

Dear Walter,

We gratefully thank you in advance for your comments. Your positive feedback will be very useful for future travelers.

Many thanks for choosing us. And we hope to see you again in our hotel.

Best regards from the staff of THB Gran Playa.

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Reviewed 29 October 2017 via mobile

Overall we enjoyed our staying at Mallorca very much. However our last experience during our early check-out was very unpleasant. We asked yesterday if it was possible to facilitate our breakfast with maybe a croissant or 2. Unfortunately the served breakfast around 6am this morning (29th october 2017) was some old slices of bread and very old breadrolls. We asked the men at the reception if there was any chance of an alternative. The men was not helpful in any way. Even worse a few minutes later he was again shouting about the breakfast incident. I have never been treated so rude in a hotel as this morning. The men wasn't listening one bit and his tone was very aggressive. I do understand that it's the end of a busy season but the staffmember is one that gives your hotel a bad reputation. While we were leaving the hotel he made some weird face of made some gestures. Not professionial what so ever. I hope you understand we decided to upload this incident on tripadvisor, zoover etcera. 

Stayed: October 2017, travelled as a couple
1  Thank Stephan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director de Recepción at Hotel THB Gran Playa, responded to this reviewResponded 13 November 2017

Dear Guest,

We regret to hear about the incident with the check out service and early breakfast and we want to apologize of what happened on your early departure day.
The cold breakfast that we prepare for the early check outs is simple. We prepare some bread, marmalade, cheese and ham, coffee, milk…

Your comments are very important for us in order to improve our service. And we will continue working because our objective is always Customer Satisfaction.

Best regards from THB Gran Playa team.

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Reviewed 9 October 2017

Stayed here as part of a cycle tour with Eurobikes. While the room and the restaurant were OK, it was extremely busy, mainly with German tourists. Our room was over the front door on a busy street, and very noisy.

Stayed: September 2017, travelled as a couple
1  Thank Bish53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director de Recepción at Hotel THB Gran Playa, responded to this reviewResponded 19 October 2017

Dear Guest,

We regret to hear that you have not enjoyed your short stay with us. We accommodate a great variety of nationalities, and the hotel is completely full during the whole summer season.

As our objective is always to achieve customer satisfaction, we will continue working on improving our service.

Best regards from THB Gran Playa team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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