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Reviews (1,427)
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All reviewsemerald suitessea viewbeach bargala nightplunge poolexcellent hotelbreakfast and dinnerpremium roomrelaxing holidayhotel poolhotel guestshalf boardbeautiful bayoverlooking the beachplenty of choiceroof terracequiet road
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Reviewed 17 October 2017

from on arrival to be welcomed by friendly reception staff, then having our cases taken to our room. spotlessly clean, very good food . always sunbeds available. good snack bar across the road from the hotel

Room Tip: we had a suite with a private roof top terrace
Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank 547billy1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

Have just returned from our first visit to this hotel . It is situated a 15mins walk from Cala D'Or just across the road from the Cala Esmeralda beach . As the road stops here there was no traffic noise . The hotel is 5 stories high The select rooms are on floors 1 to 3 and the premium rooms are on floors to 5 The Emerald suites which are larger are in a separate 2 story building .
We had a select sea-view room on the second floor . The rooms are quite small but have everything you need ample wardrobe space with free safe ,flat screen TV with BBC and ITV channels ,tea and coffee making facilities a mini bar and even wine glasses and a corkscrew. The bathroom is tiny but has a great walk in shower and hairdryer There is no door on the bathroom but the toilet has a frosted glass door There is a good balcony with a clothes line
The breakfast buffet was excellent with great variety of good quality ingredients My one grumble was the lack of a decent cup of tea . The waiters brought jugs of coffee ,hot milk and hot water to your table but unfortunately the water was not hot enough for a decent cuppa So on day two I tried making my on using the hot drinks dispenser but again the water was not hot enough . On day three I abandoned any idea of tea and had a Bucks Fizz instead as Cava is also available at breakfast .
Dinner in the evening was also very good with Carlos the chef always very entertaining The wine list was good with a selection of Majorcian wines available On our last evening there was a wine tasting table in the dinning room I was sorry I hadn't spied it earlier as I would have ordered the Rose which was very good The lady serving the wine was very knowledgeable A bottle of wine was around 15 euros and a glass 5 There is a 10% service charge on bill If you didn't finish the wine they kept it for you for the next evening .
We had lunch at the beach bar which is open to non residents and is not cheap Sea bass with fries around 13 euros and an Angus hamburger 12 euros we were not to impressed The turkey special toasted sandwich with fries at 7.70 euros was good and more than enough for two
You could also get a small bottle of Magners cider for 4.85euros and a small bottle of water for 1.75 Sprite is 2.55 Gordons Gin and tonic was 6.25 Euros
If you walk through the neighboring Esmerelda Park aparthotel there is a supermarket and restaurants and bars at Ferrera where you can buy large bottle of water for 72 cents and a bottle of wine for around 6 euros
There is a pool situated at the beach bar just across the road from the hotel and we had no problem getting sunbeds and umbrellas although this may not be the case in high season . There is also a concrete path leading from the pool to a platform with a ladder giving easy access to the sea or you can walk down to Cala Esmerelda beach The water is turquoise blue and there are lots of fish . There is a pool just off reception with sunbeds and bali beds The Emerald suites overlook this pool On the second floor there is a terrace with sunbeds and a narrow splash pool .
We found the evening entertainment very disappointing there is a large screen in the bar showing Sky Sports
The electric train which goes around the resorts stops right in front of the hotel The round trip is 4.50 euros or 2.50 one way We took this to the marina and had a walk around . We also did the trip on the Starfish boat to Cala Figuera 25 euros each and enjoyed it you get picked up at the beach and there is a representative selling tickets
We had lovely weather and thoroughly enjoyed the hotel and the staff were very pleasant

Room Tip: The premium rooms are the same size as the select rooms but on a higher floor
  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank galavantinggranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

Sea facing upper floors are great. Food choice and quality are grear,staff very effiecent and helpful, the hotel has excellent position and the beach and sunbathing are great and safe for all ages.recent refurbishment of the hotel has avoided to its overjhall appeal to all age groups

Room Tip: Could help if these rooms had more draw space for clothes
Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank Stan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

Clean, quiet, well presented with terrific staff. The food is good the rooms are comfortable and the facilities are uncrowded and of good quality. The town centre is a 15 minute stroll away, though everything you might need is available at Cala Esmerelda. The beach and its restaurant are very good too. We'll be back.

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Kern W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

This is the first time we have stayed since the refurbishment. They have improved the hotel in every way. Rooms are now modern with a huge comfortable bed, bathrooms are a great improvement with a walk in shower. The restaurant has been updated and serves even better food than before. New pool areas are great, we never had to reserve a sun bed as you could always get 1 at any time of the day.

We had 1 small issue where unfortunately there was a group of inconsiderate female guests staying the same week who thought it OK to make lots of noise late at night, I think a word from management or security would have been appropriate so they did not disturb sleeping guests.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Travelmanuk37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Álvaro U, Director de Relaciones Públicas at Inturotel Cala Esmeralda, responded to this reviewResponded 16 October 2017

Hello Travelmanuk37,
Thank you very much for telling us your experience with inturotel cala esmeralda. We are glad to know that you generally enjoyed a wonderful days with us, thanking us for the good valuation of our hotel. We take note for continue improving.

We hope to see you for 5th time very soon!
Inturotel hotels & resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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