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Reviews (2,103)
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Reviewed 22 August 2017 via mobile

Just returned from 10 nights here. 3 adults, one 16 yr old and one 4 yr old. We had 2 rooms next to each other on the 1st floor all as requested, perfect
The rooms are clean & comfortable and the shower was great. Nice view from the balcony and a fridge in the room. No complaints at all.
The food was good, never cold and always varied (unlike some reviews have mentioned) dining area was very clean and staff very helpful.
The splash park was fab for our 4 yr old, and the 2 older kids enjoyed the theme park and k2 and the upside down house was brilliant. I think we covered the whole lot in the 10 days as well as visiting 'the strip', the beach and the western water park (highly recommended)
The evening entertainment was really good although more audience participation would have been nice. The staff all work so hard and remain enthusiastic all day and the kids clubs seemed lots of fun for the little ones even though ours didn't want to go!!!
Really fun and interesting hotel, no complaints at all. Thanks Sol katmandu, we had a lovely time

Stayed: August 2017, travelled with family
5  Thank hhh2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Katmandu, Community Manager at Sol Katmandu Park & Resort, responded to this reviewResponded 28 August 2017

Dear hhh2112,

The entire Sol Katmandu Park & Resort team desires to thank you for the time you've spent to leave this wonderful and positive review.

First of all we would like to thank you for choosing our hotel, the Sol Katmandu Park & Resort, as the hotel for your holiday – we love to see how our guests appreciate the cleanliness, the comfortable rooms, the magic of Katmandu Park and its attractions and food of our resort.

Thank you very much for all your praises toward our staff, specially mentioned the Katmandu Adventures kids club team. We take such pride in our resort and our staff and it is very important to us that every Guest receives this star treatment from our staff.

We couldn't be happier to welcome you again in our resort for what is sure to be another spectacular holiday.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ana_Katmandu, Community Manager at Sol Katmandu Park & Resort, responded to this reviewResponded 28 August 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 August 2017 via mobile

We booked it through 'On the Beach' but wouldn't recommend them as they messed our booking up slightly but would definitely recommend the resort.
The kids clubs and team were brilliant. My boys wanted to go every day!! They do clubs right up to teenagers and it's fun!
The evening entertainment is a little 'samey' we had some kind of acrobat style show most nights. They could improve this by having more fun audience participative shows.
The food was amazing, really good selection every breakfast, lunch and dinner. My son tried (& loved) squid!! But there is a really good range of normal to more extravagant meals.
The all inclusive cocktails were a bit rubbish but the beer and wine were ok. It included slush puppies, ice creams and other snacks too so there was always something if you wanted it. All the staff were super friendly and helpful. Edu... one of the kids club reps was particularly good. He remebered my sons name each time and welcomed him in a fun and warm manner. The whole team were amazing. Providing an exciting option of fun exciting activities.
Magaluf beach was close by and gorgeous was worried because of the reputation in magaluf but it was fine. Local bars and restaurants are also good and reasonable.
There are 3 pools and the water play park. Softplay. Really cool crazy golf. The Go ape style climbing K3. 4D simulater rides and other stuff.
We had a couple of issues on our day of arrival which weren't entirely happy with. The next day we spoke to the manager, who was brilliant and sorted everything quickly and compensated us with Gold passes.
The hotel is kept clean, staff around the hotel cleaning and tidying all of the time.
We would definitely return. Thank you Katmandu for a great holiday.

Stayed: August 2017, travelled with family
Thank Toefur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Katmandu, Community Manager at Sol Katmandu Park & Resort, responded to this reviewResponded 21 August 2017

Dear Toefur,

First of all, the whole Sol Katmandu Park & Resort team desires to show our gratitude for having welcomed you at our Resort. We're so pleased to read such a great and positive review detailing your experience and the fun you had at the resort.

Our main goal is to provide wonderful and mythical vacation experiences and it makes us really happy to see that we have achieved it. We truly appreciate your kind words about our resort and we're happy to hear that you enjoyed Katmandu Park and all the attractions, the delicious food and pastries of our restaurant and bars and the rest of the facilities.

Thank you very much for all your praises toward our staff, specially mentioned Edu and the rest of the Katmandu Adventures kids club. We take such pride in our resort and our staff and it is very important to us that every guest receives this star treatment from our staff.

We would also like to thank you for all the recommendations and suggestions to improve our services day by day. All your comments have been already considered by the Resort's Director.

Once again thanks for your comment and for recommending us. We look forward to hosting you again soon for what is sure to be another spectacular holiday.

Best regards.

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Reviewed 18 August 2017

Stayed here in july for 10 nights all inc 3 adults 2 children had stayed here previously and had been fine,
This year this hotel seemed drab shabby dated, the food was the same day in day out
never hot always just warm or cold, the snack bar round pool served chips burgers chicken nuggets every single day ,again never hot
Entertainment at the evening was dreadful,
staff were nice if you were complimenting something but if you had a compliant or questioned anything they didnt want to know,
and to top it of one mornining while having breakfast there was coackroaches running around,but apparently this is due to the heat and climate I DONT THINK SO
overall ddnt enjoy our stay there this year and wont be staying again this is never a 4* hotel

Room Tip: request room at the back as noise from the road of a night is horrrendous especially at 4 5 6 am when the clubs are shutting
  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank booboo050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Katmandu, Community Manager at Sol Katmandu Park & Resort, responded to this reviewResponded 28 August 2017

Dear booboo050,

In the first place we would like to thank you for choosing Sol Katmandu Park & Resort again as the hotel for your family holidays and for the time you’ve dedicated to share your impressions about your recent stay with us.

The entire Sol Katmandu Park & Resort is really sad to know that your experience this time hasn’t been as pleasant as before. We sincerely hope you know that our intention is to provide wonderful and legendary vacation times to all our Guests and we’re really sorry to hear that it hasn’t been possible on this occasion.

Regarding the food, we’re truly sorry to know that you haven’t enjoyed but we would like to emphasise we have a daily menu which rotates every two weeks, trying to offer our guests a good variety of food. Our assortment is so big that obviously our main ingredients get repeated since we always try to offer at least more than 3 meat courses and 3 fish ones, our show cooking with fish, meat and vegetables freshly cooked, apart from others like vegetables, salads, starters, pasta, pizza, theme dishes like Mexican or Asian.

The topic of cockroaches is a delicate situation in all the islands with this weather. I would like to inform you that we do comply 100% with the legislation regarding pest control however being close to the sea and having a warm climatology is a major disadvantage. These insects arrived on the island 20 years ago from Egypt from the importation of Palm trees and have adapted extremely well to our climatology. We make more treatments a month as required by law. I am really sorry about this situation, but as you will understand, we can just develop a pest control strict policy, and cannot avoid having this natural happenings.
We would like to point out that this situation you lived was extremely rare and exceptional as we take such care about this topic and we strictly follow all the required procedures to avoid them.

Anyways we would like to thank you sincerely for all the feedback and all the comments you’ve share with us. They have been all considered by the Resort’s Direction to keep improving all our services day by day.

Please, if you change your mind and you decide to visit us again don't hesitate contacting Guest Experience department so they can give an alternative or an immediate solution.

We will be very pleased to welcome you once again and to assist you with any request you may have to make sure your stay with us is as pleasant as possible.

Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

This was the first 2 week trip with our 4 year old son. We chose the hotel because of the water park and theme park attached and included with the package. Considering we went before half term started and supposedly had a free child place we still paid £3000 all inclusive. On arrival the staff were really helpful and efficient, especially the lady who gave us our wrist bands. Everything was explained to us in great detail. The room was very small, hardly any wardrobe space and the beds took up most of the room. The rooms were clean and cleaned every day. However, the corridors were really noisy at night. People were very ignorant when returning to their rooms late at night and very loud. We were looking out of the front of the hotel and about 4am it got noisy with party goers. I'm a light sleeper so this woke me up but wasn't too much of a problem. I think there was only one night where it stopped me sleeping. The food was quite good but got a bit samey each day. The snacks were your usual chips and nuggets but there was an abundance of fresh fruit every day including melon and delicious, juicy cherries. The food at breakfast and dinner was nice and fresh but got a bit the same after being there a couple of weeks. The beach is 10 mins walk either way. We found Palma Nova was nicer. The hotel is next to the bus stop so easy to get to Palma. The drinks with the all inclusive were ok. There was a good choice. All the staff were lovely and friendly and all very helpful. There is a kids club which looked really well done. The sun loungers were very uncomfortable and a little bit crammed together. I wouldn't go back mainly down to the price. There are other hotels at Palma nova which are cheaper and closer to the beach.

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank lisa h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Katmandu, Community Manager at Sol Katmandu Park & Resort, responded to this reviewResponded 18 August 2017

Dear Lisa,

On behalf of the whole Sol Katmandu Park and Resort team, we would like to thank you for the time you've spent to write this detailed feedback about your recent stay with us.

Thank you so much for all the kind words towards our staff. We take such pride in our resort and our staff and it is very important to us that every guest receives this star treatment from our staff.

Regarding to external noise I would like to emphasize that despite being a family hotel, with a wide range of entertainment and fun for families, the hotel is located in Calviá Beach, a touristic area with a lot of life day and night and the hotel cannot be held responsible for the actions of people outside the establishment. Anyway we’ll make sure that all your comments are taken into account for further soundproofing improvements.

In relation to our food, we'd like to point out that we have a daily menu which rotates every two weeks, trying to offer our guests a good variety of food. Our assortment is so big that obviously our main ingredients get repeated since we always try to offer at least more than 3 meat courses and 3 fish ones, our show cooking with fish, meat and vegetables freshly cooked, apart from others like vegetables, salads, starters, pasta, pizza, theme dishes like Mexican or Asian.

Thank you once again for your review and we truly hope to see you soon again at Sol Katmandu Park & Resort so you can see how things improve at the resort thanks to your review.

Best wishes.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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