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All reviews family hotel the thomas cook kids club splash pool middle pool palma nova kids buffet gala night steep hill snack bar soft play area next year entertainment team great holiday evening entertainment pools are great walking difficulties main pool
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Reviewed 12 August 2018

Staff at the hotel where lovely, Fillipa, Gale and the boys where amazing at keeping kids and adults entertain everyday and even there own show was good!! Some evening shows I just went to bed!!Most days it was difficult to get a sunbed!! Few people where up earlier then seven to get a sunbed and wouldn’t return for several hours!! Ive never laughed so much at watching people run for a bed and shoving people too!! The food was nice, different styles and a few comfort foods that made you feel at home too was very nice!! It was a nice week with a few little tweaks it would be a perfect place to go again

  • Stayed: August 2018, travelled with family
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Review collected in partnership with this hotel
3  Thank XJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSun Torrenova, responded to this reviewResponded 13 August 2018

Hi XJoe,

Thank you for choosing Alua Hotels for your holidays! We're so glad to know Fillipa, Gale and all our entertainment staff has been of your liking. Our team works hard to prepare lots of entertaining activities for our guests from all guests, so we're so happy to know their work is so successful!

Of course we'll work harder to apply new tweaks, as we'd love to give you another wonderful (and better) holiday in our hotel ;)

Kind regards,
Alua Hotels & Resorts

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Reviewed 12 August 2018

4 of us stayed here for a week at the beginning of August (6 year old and a 2 year old) and had a wonderful time.

The check in was smooth with a friendly receptionist and we had a Superior Sea View room which came with a complimentary mini-bar, the room was a bit cramped with 4 of us in (1 double bed and 2 singles) but we managed. The bedding and towels were changed every day by the friendly chambermaids. All the staff work very hard to keep everybody happy.

About the sunbeds, I went down every day at 08:30 and didn’t queue and managed to always secure 2 by the middle pool without rushing about. Also managed to secure 2 by the splash pool at mid-day and on a couple of occasions we did see the life guards remove any towels on sunbeds that hadn’t been used.

They have theme nights most nights in the restaurant, we saw Sunday dinner, Mexican, Chinese and a couple of others. There is quite a wide variety of food each night and children have their own section that does children’s food (pizza, chips etc). Breakfast also has a wide choice, if you want a cooked breakfast, or croissants or cereal or cooked meats or whatever. We never went down for dinner, we always used the snack pool bar which had burgers, hotdogs, pizza, chips etc and salad if you wish.

Didn’t get much involved with the entertainment but the highlight of the week for the kids was definitely the foam party which the hold in the middle pool that was great.

It’s a 5 minute walk into both Magaluff and Palma Nova and yes there is a hill, but that’s all it is, a hill. If you are able bodied it should be a problem it only takes about 5 minutes to walk up.

  • Stayed: August 2018, travelled with family
    • Value
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4  Thank jellyonaplate2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSun Torrenova, responded to this reviewResponded 13 August 2018

Hi jellyonaplate2013,

It's great to know you had a lovely time in our hotel, and especially to know the children had lots of fun in our foam party! Regarding your comment, what our lifeguard does is to apply our policy for sunbeds: if there's empty sunbeds for an hour, our lifeguard will take the towels so they can be used by our other guests. It's great to know it's being a successful rule!

We'd love to see you once again, so don't forget to tell us if you're coming back to Mallorca in the future! ;)

Kind regards,
Alua Hotels & Resorts

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Reviewed 11 August 2018

Very busy and unable to get a sunbed around the pool. Therefore did not get value for money from the all inclusive package as went to the beach everyday and paid for a sunbed there.
Expected it to be busy but not at the expensive of our holiday enjoyment. Rather disappointed and spend much more than anticipated due to this fact.

  • Stayed: August 2018, travelled with family
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Review collected in partnership with this hotel
Thank lawrencepaula71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSun Torrenova, responded to this reviewResponded 21 August 2018

Dear lawrencepaula71,

We regret your stay hasn't been pleasant enough. It's true that our hotel has been very busy, so we worked so hard to provide the best possible experience to our guests.

We'll work even harder as we'd love to make our hotel a place of your liking.

Kind regards,
Alua Hotels & Resorts

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Reviewed 10 August 2018

Most hotels they are concerned about changing the towels due to environmental implications. This hotel uses so much single use plastic,cups , straws etc. which is even more destructive to the environment.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank jacreigh2n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSun Torrenova, responded to this reviewResponded 21 August 2018

Hi jacreigh2n,

Thank you for sharing your opinion with us! We also want to take care of the environment, so we'll take note of your suggestion :)

Would you want to enjoy another family holiday with us?

Kind regards,
Alua Hotels & Resorts

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Reviewed 10 August 2018 via mobile

we came here on a big family holiday. Greeted by friendly (but very slow) staff.
Our room (a twin room) was extremely cramped! For 4 of us (2 adults and 2 children) we had a double bed and 2 single beds squeezed into a tiny room. There was literally no room to even walk into the room. We were having to walk over the beds, which were all pushed together, to get to the balcony.
The bathroom was also small and dated.

If you want a nice relaxing holiday then this is not the place!
People were queuing in reception from 6am to get a sunbed by the pool. When the doors opened at 8.30 people would run, actually RUN to put towels onto beds! People would even throw their towels off of balcony’s to get a bed!
Go down to the pool at 10am (when the pool opens) to get a bed you can forget about it! Instead all you will see are hundreds of empty beds covered in towels. Some of the people wouldn’t even use the sunbeds until late afternoon!

Evening entertainment is pretty poor. The hotel reps are really good at putting on a show, but it will only last for 1hr30 max! At 11pm all the lights go on, the music goes off and the staff start packing the chairs away. No atmosphere at all, the bar is dead by 11.15 because there is nothing to do. And if you want to relax with a nice plastic cup of beer or a plastic cup filled with a pre mixed cocktail from a machine then you can sit there until 12pm when the bar closes and all the lights go out! You can’t get any rounds though. Only 2 drinks per person!

The food in the restaurant is very basic! We got sick of it after a couple of nights. They do themed nights, I think the theme was ‘bland’. And the kids food is the same every night. If you just fancy a quick snack the the snack bar is ok, just try not to have a heart attack from eating too much beige food!

Overall the staff are pretty friendly, the food is bland and basic, the pool is small, very busy with no beds, entertainment doesn’t last long enough and the hotel is up a giant hill!

The kids had a great time but I would never return,

This is also NOT a 4* hotel. 3* at a push!

Stayed: July 2018, travelled with family
4  Thank MrAss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AluaHotels, Director de Relaciones con Clientes at AluaSun Torrenova, responded to this reviewResponded 21 August 2018

Hi MrAss,

First of all, thank you for choosing Alua Hotels for your big family holiday. Thank you for your kindness towards our staff, our colleagues wish to provide a helpful service and they'll be happy to know about your opinion.

However, we regret our hotel hasn't been satisfying enough for you. Regarding the sunbeds, we're already controlling the situation to provide a calm stay for our guests in our pool area.

Once again, thank you. We'd love to have the pleasure of receive your family again in our hotel and give an unforgettable holiday to you and your children.

Kind regards,
Alua Hotels & Resorts

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