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“Lovely Staff”
Review of Campanile Runcorn

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Campanile Runcorn
Ranked #3 of 3 Hotels in Runcorn
Reviewed 9 August 2017

We have stayed at this hotel on numerous occasions and always found it to be very good. This time however, although all of the staff were as great as ever, and the breakfast was excellent, we had two disturbed nights sleep. On the first night the smoke/fire alarm went off at 12.45am, it was some sort of glitch and Becky on reception was very apologetic, and on our last night there was a group of people in the apartment above us who were having a very rowdy party till around 2am, unfortunately the 'out of hours' number which you are supposed to ring hadn't been put on the card in the room so we just had to try to ignore the noise, people like that should be ashamed of themselves, but I don't suppose they care about anyone else but themselves, spoke to the manageress in the morning and she apologised profusely and said if we had been staying another night she would make sure it wouldn't happen again. But all of that said, we won't hesitate to book and stay again as it's usually very quiet, clean and friendly with a great breakfast to set you up for the day, a big thanks to all the staff.

Room Tip: The back may be quieter
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank G_Anderson_68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennie C, General Manager at Campanile Runcorn, responded to this reviewResponded 2 weeks ago

Dear G_Anderson_68,

Thank you for taking time to review you most recent stay.
I would like to take this opportunity to apologies again for the disturbances you uncounted on this visit. I look forward to welcoming you back on your next stay.

Kindest regards,

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14 - 18 of 231 reviews

Reviewed 2 August 2017 via mobile

Stayed in twin room with a friend, had a great weekend here. Hotel a little tired but clean, comfortable and quiet. Staff friendly and helpful, especially Bonnie. Shame it doesn't have family rooms or I would bring my family here! We liked Runcorn, lovely views of estuary and bridges, town a bit run down though. Enjoyed walking across the road bridge. Good base for day trip to Liverpool, station 3 mins walk away.

Stayed: July 2017, travelled with friends
Thank LuceBoA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennie C, General Manager at Campanile Runcorn, responded to this reviewResponded 2 weeks ago

Dear LuceBoA,

Thank you for taking the time to review Campanile Hotel Runcorn.

I am delighted you enjoyed your stay with us and found the hotel and its services to your comfort and liking. Thank you for your compliments to my team, I shall be thrilled to pass them on to them.

I very much hope to welcome you back on a future occasion.

Kindest regards,

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Reviewed 27 July 2017 via mobile

Very homelike and accommodation very comfortable. Conference and meeting facilities good with a plenty full supply of teas and coffees. Overall good value for money and welcoming environment. We will be back in October.

Stayed: July 2017, travelled on business
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennie C, General Manager at Campanile Runcorn, responded to this reviewResponded 2 weeks ago

Dear Peter,

Thank you for taking time to review the hotel. It is a real pleasure to welcome yourself and colleagues year on year. I hope all was well with your latest visit, and I look forward to seeing you again in 2018.

Kindest regards,

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Reviewed 23 July 2017 via mobile

Firstly I have to say to other reviewers on this motel,don't stay if you want 3/4 star accommodation.The rooms are very basic i.e.:double bed,TV,kettle,tea coffee and bathroom,that's it but in all fairness what do you want for the price!There are other hotels around for twice the price.The beds are comfortable and very clean.Shower powerful and hot water constantly flowing.We arrived early hours after wedding reception near by and place was sound and secure and peaceful.Next morning,well about 10-30am 4 of us rocked into bar/cafe area where we were met by a very friendly lady.She sat us down and told us to help ourselves to fresh fruit salads,yoghurt,ham,cheese,croissants,tea and coffee,toast etc whilst she made us all a delicious cooked breakfast.It is dated yes but for an overnight stay with lovely hospitality and excellent breakfast you really can't go wrong;it beats travelling in a cab for miles full of drink!!

Stayed: July 2017, travelled as a couple
Thank GOLFERS115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennie C, General Manager at Campanile Runcorn, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to post your recent review,

I was delighted to see that you enjoyed all aspects of your stay with us and that you received excellent customer service from our team. I would like to thank you also for your honest feedback regarding the accommodation.

We hope next time you visit Runcorn you stay with us once again.

Kind Regards,

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Reviewed 5 July 2017 via mobile

Stayed for 3 nights with work.
Hotel needs a bit of a facelift rooms are awful on the outside BUT are clean and comfortable.
One power socket is inadequate in this day.
No wifi that is free is poor.
The breakfast however is pretty good though.

Stayed: July 2017, travelled on business
Thank Kenny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennie C, General Manager at Campanile Runcorn, responded to this reviewResponded 11 July 2017

Dear Kenny S,

Thank you for taking the time to post your recent review,

I was delighted to see that you enjoyed your stay with us and that you received excellent customer service from our team. I was pleased to see that you enjoyed your overall stay. We hope next time you visit Runcorn you stay with us once again.

Kind Regards,
Jennie
GM

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Additional Information about Campanile Runcorn

Address: Lowlands Road, Runcorn WA7 5TP, England
Region: United Kingdom > England > Cheshire > Runcorn
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Runcorn
Price Range: RM199 - RM448 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Campanile Runcorn 2*
Number of rooms: 53
Reservation Options:
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Also Known As:
Campanile Runcorn Hotel Runcorn

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