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Reviews (6,158)
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6,158 results
Traveller rating
2,067
2,372
912
458
349
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2,067
2,372
912
458
349
Show reviews that mention
All reviewsquiet poolfishguest servicesmain poolpizzaa la carte restaurantslobby barbbq grillhour barsmaller poolinternational restaurantocean viewstir frybeautiful beachchickenentertainment staffair canada
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57 - 62 of 6,158 reviews
Reviewed 1 April 2018

The staff are awesome, sweet and hilarious! They have many activities through out the day or you can relax by the beach which is quiet and beautiful. The food is definitely better than anywhere else!!

Room Tip: Rooms were spacious and cozy with a tv, kettle and lock box which was free to use! The room itself is being updated which can only get nicer so I have 0 complaints!! You don't spend time in your room anyways crazy people!!! Will be returning every year
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Jcavanagh2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orestes G, Director of Sales at TRYP Cayo Coco, responded to this reviewResponded 6 April 2018

Dear Jcavanagh2018:

Thank you for you comments in our the website. We care about all our customers no matter where they are from, our staff is very professional and experienced and this is one of our strongest points.
We hope that you can consider visiting us in the future for a nicer experience. Thank you for your time.


best regards...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

It was an excellent trip. Could use better quality mattresses and phones in the room. I understand there doing renovations to the hotel closing in May until December. Would definitely be back to see all the renovations done. But overall it was an excellent vacation the a la carte restaurant was very good especially the Italian restaurant

Room Tip: Could use better mattresses needs phone in the rooms but overall it was excellent. We’ll definitely be back if the price is still reasonable after the Reno thank you
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank pronovostroland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orestes G, Director of Sales at TRYP Cayo Coco, responded to this reviewResponded 4 April 2018

Dear pronovostroland:

Thank you for taking you time in writing your comments on this site. They are very useful for our job and encourage our staff to keep working hard for an excellent service which our guests deserve. We hope you can return soon again .

best regards...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Rooms were clean and confortable, food was very good at the Buffet and Cuban resturant. Resort staff was very friendly and provided outstanding service. Beaches and pools were very nice and always clean. Special thanks to William and Fidel from the buffet, Uberlandis, Julio Cesar, Danilo and Ladys from the lobby bar, yunior from the snack bar.

Room Tip: There is the ability to charge 110v items in the bathroom as long as your device has the ability to charge 110 to 240 if not then bring a converter.
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank E6171GObrianl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orestes G, Director of Sales at TRYP Cayo Coco, responded to this reviewResponded 4 April 2018

Dear E6171GObrianl:

thank you so much for taking the time to share your amazing experience. This encourages us to keep working hard so as to maintain the quality our customers deserve. I am so glad to know you were so pleased with our facilities and services! I do look forward to welcoming you back in the future,

best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

1st time and won't be the last! The staff was wonderful! So helpful, friendly and loving. Food selection was great, housekeeping was very efficient as the rooms were spotless! Thanks for making our vacation a week to remember!

Stayed: March 2018, travelled with friends
Review collected in partnership with this hotel
1  Thank dapple613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orestes G, Director of Sales at TRYP Cayo Coco, responded to this reviewResponded 3 April 2018

Dear dapple613:

We are very happy to read your comments, it was a very good vacation experience that you are already looking forward to at our hotel! Thank you very much for all your compliments that I have had the pleasure of sharing with the team. Thanks for your high score and wonderful comments. We hope to welcome you again in the not too distant future and to assist you as our clients deserve.

With best wishes...

best regards...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

We returned to our favourite vacation spot the week of March 16 - 23 and were not disappointed. The hard work and upgrades to the resort thus far after the hurricane are evident throughout. Lots of very positive changes. We LOVE the new 24 hour Lobby Bar and Beach Bar. And THE BEACH!!! What can I say, but WOW!!! Very impressive changes all around. The staff, as always, never cease to impress and amaze. Nuirys, Guillermo,Laidys (Lobby Bar), Liset (Snack Bar), Osmani, Alexander (International) Michel, Steve and the team (entertainment), Belkes Borges, William, Henry, Eddy, Fidel, and more (Buffet). The excellent customer service and the love we receive from the staff keep us coming back <3 :) Thank you for more fantastic memories!!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
6  Thank Catherine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orestes G, Director of Sales at TRYP Cayo Coco, responded to this reviewResponded 3 April 2018

Dear Catherine D:

We are very happy to read your comments, it was a very good vacation experience that you are already looking forward to at our hotel! Thank you very much for all your compliments that I have had the pleasure of sharing with the team, especially with the staff members that you kindly mentioned in your review. Thanks for your high score and wonderful comments. Please, send us your reservation details and preferences for your next stay, we will be happy to assist you as possible.

With best wishes...

best regards...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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