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“Where is customer serviceDSJ DADDY” 2 of 5 bubbles
Review of Sea Breeze Hotel

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Sea Breeze Hotel
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Where is customer serviceDSJ DADDY”
2 of 5 bubbles Reviewed 2 March 2012

Just spent weekend at SeaBreeze it looks good when your there but after that disaster a buffet that looks like a fast food place or a school lounge pool party never took place hours of pool bar open one hour late and all inclusive which was not an all inclusive before they offer something learned the meaning of the word rooms need to be better keep looks like a motel some of the room need to be better clean and for the price no comments on that and here in PR you want us to promote local tourism first let's get better at what we do and let's work on customer service which we are lack of this.

  • Stayed February 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank DSJDADDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
javicela, Manager at Sea Breeze Hotel, responded to this review, 4 March 2012
Dear DSJ Daddy, we have pictures and detailed schedule of the all inclusive in our webpage, for any extra information you or any other reader might need. We do apologize for the delay opening the pool bar. We try to please our guest as much as we can, and with 3 managers on the hotel, we always try keep at least two on site, to take care of any special needs of our guests.
thank you very much for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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369 reviews from our community

Traveller rating
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    72
    121
See reviews for
143
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Danish first
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Caribbean Key, Florida, United States
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 bubbles Reviewed 2 March 2012

Avoid this place at all costs, unless you are insane. We had leeches crawling on our bedroom floor and in our bathtub, old beer bottles under our bed, dozens of mosquitoes flying through the room, and our car's tires got flattened overnight. And all that was BEFORE Hurricane Irene hit. The hurricane knocked a few mission tiles off our roof and flooded our room with 1 inch of water. The staff wouldn't help us, except to hand us a squeegee, which we used to shove the water into the drains on the veranda. But then another inch of water seeped in through the walls, so we squeegeed that out too. We had paid them $1,000 in advance, but when our AC unit ruptured, they would not fix it, and they told us to take a hike, which we did. ALL TRUE.

  • Stayed August 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Sea Breeze Hotel, responded to this review, 10 July 2012
WE are sorry but this person never stayed in seabreeze hotel, he was a client of a neighbor to seabreeze hotel and has left this review without any real experience of the seabreeze hotel. SeaBreeze never received payment or acknowledged this person as a client to the hotel.

We aplogize for this misinterpretation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Culebra hotels

San Juan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 28 February 2012

I found that the best review to describe this place is the one titled “Beware of the non-inclusive "all inclusive" Because we can totally relate.
When we arrived to the hotel we had high expectations since the place looked very beautiful. The clerk received us with a smile, and seemed to be genuinely serviceable. The staff was very attentive.
When I got to my room I started to examine the “Itinerary” and the first thing I noticed was that the “All inclusive” had a schedule for the open bar and the food. Whattt!!! Is this an all inclusive or somewhat inclusive? Well since we were already there, I thought let’s try to make the best of it.
After I finish with reading and trying to memorize the itinerary, I stepped to the balcony, and for my surprise the sliding door didn’t have a lock, huh! O well, “”let’s bring it to their attention so they can get it fixed” I said. After I did that, they told me that they were going to look for a pin to lock the door. At the end of the night I asked one of the employees what happened with the pin to which he replied that they had looked everywhere and they could not find anything, but not to worry because the place is very safe, am I supposed to trust a stranger? Well I’m glad nothing happened!
The food never arrived on time as per their “Itinerary”. The first night was supposed to include a DJ and dance music from 9:00pm till 2:00am which never happened. When asked one of the employees about the matter, he replied that it was a printing error. Seriously!!!
The place is beautiful without a doubt, great location, great intentions, but not quite there yet.
But I found that they miss the mark. The iron beams in the lobby ceiling are not completely painted, the Jacuzzi was not working, and nobody seemed to be trying to fix it, the rooms seemed cleaned until I opened one of the closet and found a used towel on the floor, the bathroom lighting was poor, and when I looked out the bathroom window there were two wasp hives. After opening the sofa-bed I found a bunch of hangers, snack wrappers and lots of dust.
All of the above I can tolerate, but to my surprise I ended up with critters under my skin, and that really got to me! Even if your resources are limited there is no reason to endanger anyone’s health. If the rooms where like that, I can only imagine how clean the kitchen is…

  • Stayed February 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Juan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
javicela, Manager at Sea Breeze Hotel, responded to this review, 7 March 2012
Thank you for your review.
In reference to the all inclusvie schedule, we do not provide 24hr. open bars. Our detailed schedule is sent with the reservation and also you may find it on our website. Our all inclusive provides buffets for breakfast, lunch and dinner plus over 20 hours of open bar in a 2 night stay.
We understand we had a delay for several minutes to serve the buffet on friday night, hardly over 20 minutes, we are working hard to keep on schedule. We appologize for the delay.
As advised in our webpage, we recently took over the structure and part of the remodeling is painting the clubhouse, which takes several weeks to do so, the beams you described are over 40 feet high and need special trucks not found in Culebra. We are in the process of importing the needed machinery to finish the job and also add a 20 ft. fan in the process.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 26 February 2012

The hotel was a pretty location. However service was horrible. All inclusive package had very few things. Food ran out before you could have any. Complaints where brought to the attention o the managers who did nothing. The rooms had bed bugs and lots of infestations throughout. I do not recomend to anyone.

  • Stayed February 2012
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank T-zen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
javicela, Manager at Sea Breeze Hotel, responded to this review, 7 March 2012
We, at SeaBreeze are very sorry you missed the times for the buffet schedule, but our food has never run out and our all inclusive schedule and offer is detailed on your reservation as well as in our webpage.
In some cases, we even provide takeout packets for those arriving to checkin after 11:00pm and previously informs the hotel.
We are sorry we couldn't meet your expectations. We limit the brands and other small details to be able to offer low special prices.
Always remember, for high shelve liqours there is a premium package available.
Thanks for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 21 February 2012

We had a great time in an all inclusive weekend and the view on the villaa ia great. The food was great and the service also. Will go back soon!

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Freydana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sea Breeze Hotel

Property: Sea Breeze Hotel
Address: Costa Bonita Beach Resort Carr. 250 Km. 1.8, 00775, Puerto Rico
Region: Caribbean > Puerto Rico > Culebra
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 19 Speciality Lodging in Culebra
Price range (per night): RM647 - RM1,209
Hotel Class:3 star — Sea Breeze Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
This is a beautiful condo-hotel built in 2004 and opened as an inn in October 2011 with ocean view suites from virtually every room. We are most commonly know for the best pool, ocean views and By far, the best Air conditioning. The suites managed by the hotel have the highest standards in cleanliness, maintenance and furnishing and offer amenities with a pool bar, A/C restaurant, ocean front dining, private dock, kayaking and paddle boarding.We also offer excelent convinence store and great grab and go local food. We are a green oriented hotel and due to the lack of resources in the island we offer bi-daily housekeeping, but our front desk will gladly replace towels or sheets or full housekeeping upon request. We also offer cable tv in all our rooms. ... more   less 
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