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Reviewed 28 March 2023

Modern, spacious, suites. We didn't book through Visitana, I booked as a regular Marriott member, and we received daily housekeeping. They provide the basic necessities in the room, such as laundry detergent, dishwashing liquid, etc. and replenished daily. While you stayed at Nanea, you are also able to utilize the swimming pools in the neighboring Westin properties, however towels need to be exchanged at your home property. Overall, we had a wonderful time at the Westin Nanea and will be returning in the future.

Date of stay: March 2023
    • Value
    • Location
    • Service
1  Thank GrandTour53456170441
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FO Leader, Guest Services / Front Office at The Westin Nanea Ocean Villas, Ka'anapali, responded to this reviewResponded 10 April 2023

Aloha Grandtour53456170441,

Thank you so much for your review. We are glad that you had a wonderful stay, and we look forward to your return.

Mahalo,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2023

Very dissapointing, especially if you are staying in a 1 bedroom villa. There are no ocean or partial ocean views if you reserve a 1 bedroom villa. Be prepared be in the back of the resort looking into the parking garage. Only 2 bedroom & 3 bedroom villas get the ocean views, and these are reserved for people who own at the Nanea. Horrible layout and very few ammenities. Westin should not state the view is a "Resort View", it should say "Parking Lot" view. I would recommend staying next door at the Westin Kanapali Ocean resort, most rooms have ocean view or partial ocean viewm plus it has way more ammenties. Way too much money to spend a week looking into a parking garage when you are in a beautifule place like Maui.

Date of stay: February 2023
Trip type: Travelled as a couple
1  Thank Brad P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FO Leader, Guest Services / Front Office at The Westin Nanea Ocean Villas, Ka'anapali, responded to this reviewResponded 10 April 2023

Aloha bradpO2887ZC,

Thank you for your review. We are sorry to hear that you didn't enjoy your experience. We hope you choose to stay with us again in the future as we strive to please all of our owners and guests.

Mahalo,

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Reviewed 26 March 2023

We went with our son's family to Maui , Hawaii for two weeks from 25th February to 11th March 2023.
We stayed in Westin Nanea Ocean front 2 bed with kitchen & Patio Villa in block 8 and it is with all amenities like Kitchen with Microwave & Oven and essential utensils Dish washer & Dining table with 6 chairs two sets , one at Kitchen & another at Patio facing the ocean & greenish lawn,
Master bedroom with King bed & crib for our grand son 7 months old, with bath tub & shower panel attached also with French window with a closer view of the ocean & Palm trees.
Another Guest bedroom with King bed and one working chair ,with a bathroom adjacent with a long bath tub & toilet & also with Washer & Drier inside .
Big closets are available in both Bedrooms and Digital Locker safe is available in the Master.
A big TV is provided in both the bedrooms & in Family room.
On request for our child they also provided one Crib , one dining chair,.
Closets are provided in the kitchen & in Family room ,which also contain one L shaped Sofa set.
The Concierge service is excellent & the girl provided all our bath requirements including shaving sets .
The cleaning service is done on Tuesday & on Sunday by the Cleaning ladies replacing all bed covers ,Towels ,Hand towels etc including washing tablets & Dish washer Powder. The service Is excellent to the core.
All other amenities like beach towels chairs and Umbrellas are also provided
whenever we require.
Parking of our car is given free & at the entrance,attendant service for transfer of our luggage while check in & check out is provided in a very good manner.
Mauka Makki stores is available & we are given discount for our purchases.
Pool service is excellent & need to be mentioned.
Overall we can give 5 stars Excellent ranking for this Ocean front villa in block 8 (our room number is 8110)
We will visit again & we have recommended to our friends also.

Room tip: You can choose Ocean front view rooms /Villas in Block 8 which is very near to the walking track along the beach & Swimming pool & bar.
Date of stay: February 2023
    • Value
    • Location
    • Service
3  Thank r_durai51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FO Leader, Guest Services / Front Office at The Westin Nanea Ocean Villas, Ka'anapali, responded to this reviewResponded 10 April 2023

Aloha r_durai51,

Thank you so much for your 5 star review. We value your comments and love sharing these kinds of reviews with our teams. We are so glad that you enjoyed your experience and we can't wait to welcome you back again soon.

Mahalo,

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Reviewed 19 March 2023 via mobile

We checked in early and the lady at check in must hate her job because she was very unhappy and rude to us. The hotel is at capacity and you can not really do anything without dealing with major crowds everywhere you turn you cannot get lounge chairs by the pools and the pools are completely full of people this is not a place to go on a relaxing vacation it is a rat race and the staff could care less about you and your family having a good vacation because it seems to me they are not even happy to be working at the hotel!

Room tip: Stay somewhere else
Date of stay: March 2023
Trip type: Travelled with family
1  Thank Everett S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FO Leader, Guest Services / Front Office at The Westin Nanea Ocean Villas, Ka'anapali, responded to this reviewResponded 10 April 2023

Aloha Everett S,

We are so sorry to hear about your experience. We have a wonderful staff and pride ourselves on our service. We hope that you choose to stay with us again in the future.

Mahalo,

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Reviewed 5 March 2023 via mobile

Reserved 2 weeks stay 6 mos ago two consecutive weeks thru I I… We r 80 and 85 yrs old and after calling ahead(1 1/2 weeks) to request not to be moved after 1 st week . were informed upon check in we would HAVE to move to another unit after 1st week .No logical explanation was offered. They just don’t know how to organize their checkins… This hotel/ timeshare has one thing going for it… location… To charge $900+ per nite is outlandish… Marriott will soon find out as people discover they really are a sham as far as customer service has become an oxymoron with them… once they get their money you no longer matter… shame

Date of stay: March 2023
Trip type: Travelled as a couple
1  Thank Judith H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FO Leader, Guest Services / Front Office at The Westin Nanea Ocean Villas, Ka'anapali, responded to this reviewResponded 10 April 2023

Aloha Judith H,

We are sad to hear that you did not enjoy your stay. We strive to please all of our guests. We do hope you choose to reconsider us in the future.

Mahalo,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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